AgodaReviews 4,434

We were fleeing Florida 3 days prior to hurricane Irma striking Florida. Through Agoda I booked a room@ Red Roof Inn - Chipley Florida for two nights as a shelter almost 300 miles from our Saint Augustine condo. I called the hotel ahead on the night preceding our departure and was told we had no reservation and consequently no room!
Thanks Agoda.
Agoda did manage to charge my credit card for more than $140.00. That charge now being disputed.

I made a booking at Hotel Sahara Star. I was asked when I would be arriving at the hotel and I provided that information. Now I assume that if the hotel does not have a room available for me when I arrive at the hotel, I would be communicated in advance so I can alter my plans accordingly. No such thing happened. The room was not to be available till 6 hours after my arrival at the hotel. When I called the customer service, the representative did not really solve the issue but kept repeating that it is covered by their terms and conditions. In stead of being apologetic she was extremely rude and unprofessional. Never using the service again.

Mistakenly made a double booking. In the first day, website does not allow me to amend the date for check in. Second day, it allowed me to amend the check in date. I was prompted to key in credit card info without showinng amount to be charged. Made a bet, and keyed in. What made me jaw dropped was that, instead of cancelling the doubled booking and just moving the check in date with zero cost, I was charged the amount that was doulded the cost if I had forfeited the mistaken booking and made a fresh booking by myself. Perhaps this the exact way how the corp makes money. So when interact with this particular webs service, be more vigilant and think again when render your credit card info. Do not fall into the trap...

Do not use this company! They cancelled three of our hotel reservations in japan without notifying us, resulting in $1500 in rebooking charges that Agoda refused to reimburse us for. Our calls to their company were not returned while we were on vacation. Although, we did have a very disturbing and unprofessional phone call from their customer service team a few weeks later. I wish I searched the internet for reviews before using them- so many bad reviews! This company should not be in business and must be avoided at all cost.

Tried to make reservation. Put I all Dara and hit enter. The internet on my computer then closed. Not their fault. However, never got an email confirmation. So I email. Their customer service responds. Asks for my phone number, and tells me they have 24 hour customer service line. Sent phone number and tried calling. Get answering machine. Need either booking number or extension of who I want to talk with. Have neither, and 0 doesn't work. They email... said tried calling but can't reach. Then another email... same name... send us your country code. Each email tells me about their 24 hour customer service line... so three times I ask for extension to dial when I call. Nothing. I will not be using this site, and have alerted my credit card company so as not to be charged.

Check direct rates before you book here, they're not at all competitive is what we found out too late, and we've arrived to find we've been overcharged for lesser rooms and amenities by going through Agoda - feel ripped off. We complained and they offered only to refund the current difference in price for a 2-night stay booking direct, despite the fact we are here longer, but the "customer satisfaction team" seems not to care about customer happiness at all, very spiky and stern to deal with and refused to take my complaint any further and talked down to me. Really awful customer service! Will be avoiding in the future.

I booked hotel rooms on agoda and after making the payment I realised that it was for the wrong dates. Worst still, it was a non-refundable booking. Still, I requested agoda to try and get my booking changed for the required dates. However, since they were unable to reach the hotel for over 24 hrs. They cancelled my booking and offered to give me a gift voucher for the same amount to be used on agoda in the future. However, I requested them to give me a refund in cash instead and they did!

Booked a hotel with "pay at hotel"option. The hotel charged my cc completely. Will not give me a refund. Agoda has posted pay at hotel and also has a cancellation policy of free cancellation if cancelled 2 weeks before check in. I have gone back and forth with agoda for almost 3 weeks. They will not admit to a technical error and will not give me my money back. I have provided them with screen shots as evidence of pay at hotel and also screen shot of the cancellation policy. Poor customer service. I will never use them ND will make sure alot of people won't. Will be reporting this to the better business beureu.

I have never booked with or even heard of this site before, but after booking a hotel through another site, this site popped up and was $10 cheaper. So, okay, I cancelled the original and booked through Agoda. Luckily I had no issues like other people, but when I got my visa bill a month later, they charged a "foreign transaction fee" of almost $5, so now the savings was only $5 total. Never anywhere on their site did it indicate this was a foreign website (like paying in dollars or euros). Customer beware.