Agoda

They claim to offer best prices but charge existing site members more. Loyalty to the website results in paying higher prices. I would recommend to use one time only. Don't believe their best price promise and check other websites for better prices

Be careful, don't use their services. I booked a hotel room through their website, and everything went well. They took the money out of my credit card. Within few minutes I received an email from Agoda saying that my reservation was cancelled due to "an unexpected system error". I replied to the email requesting refund of my money. I received a very polite response that my money will be returned within 30 working days. And of course, day after day, week after week, I kept checking and nothing was received. I wrote another email, same response, after the relapse of 30 days they told me they request confirmation from their bank and when they receive a response they will let me know and it will take 5 business days. And then I knew I just lost my money and they are not going to return the money. They use these tactics and tricks to gain time so you can forget about your money so they scam the client... please be aware and don't use their services...

They provide you with cheap hotels that's a good of marketing and it's one way to attract many people we all agree but as soon as you make your reservation they cancel it and tell you that the prices were increased + your money will be refunded with 14 days! Are you kidding me whey the he ll im gonna wait for 14 days and it's not my mistake the money is needed to make other reservations!

As a relative of a property owner, I can tell you that Agoda.com shows inflated prices for the properties to make it look like you are getting a deal. For example, a room might be listed at $140 US but agoda has a 'special price' of only $70 US because they 'find the good deals'. It is not true at all; that $70 room is the usual price. Further, the descriptions are false and made up by Agoda representatives. Isn't this kind of behaviour - false advertising - illegal and at the very least unprofessional?

If you need a nice clean room with no frills just for an appointment or a meeting This is your place. 5 minutes from Terminal 3. Hotel pickup and return to the Airport. This is just a nice hotel but far from fancy. This is just a good sense and economical choice. The staff goes out of their way to be helpful and assist you in any way possible.

First user got 10% promo discount, but when make the booking, it got cancelled by vendor and Agoda said because the booking has been made, promo code will not back even it's vendor cancel the booking. And ask me to check agoda's Terms to have a better understand. Really bad experience by attract customer with word game.

I suppose I am not the only one who face this issue, as booking being cancelled by vendors happens from time to time, actually other platform will give back the promo code because first user never make the booking successfully and the cancellation is not customer's fault.

Agoda customer support just Responding with official correspondence by copy and paste those few sentence again and again, they doesn't really care you or help you. Terrible!

I reached out to the CEO of Agoda in Linkedin by posting a reply to one of his posts as I am not getting any help from their customer service after they made a mistake with my booking. My message was decent and professional. He viewed my profile, deleted my reply and did nothing. I called him out and he blocked me. I paid in full 3 months ago for a booking in a resort in Seychelles to celebrate our 10th wedding anniversary. We called the hotel and Agoda booked the wrong room, they booked a room which is half the size and cheaper than what we paid for and confirmed by them. They won't fix the mistake and instead offered a $450 compensation. So I reached out to him. Now I know why their service culture is terrible as it stems from his behavior. It could have been an excellent opportunity for him to show his team proper service recovery. Instead, he showed his lack of respect for customers.

Terrible customer service, more over you feel like you are saving money but the chances of you missing a flight or your booking getting cancelled are far too high.
I booked a flight with them and ended up missing the flight, because they put in dummy details in the system hence the airline had no way of contacting me, agoda did not contact me as well. Hence I did not know about the flight change.
Now the customer care says I need to wait 3 months for a reply.

I booked a vacation through Agoda in October- paid in full- arrived at the hotel after 7 hr drive to find out the hotel had no record of my booking. After over an hour on the phone with customer service they were still unable to contact the hotel and I had to give them the hotel's phone number from Google. Finally agreed to cancel and refund my stay but by that time all of the restaurants were closed. Never ever again!

I supposed to go on trip & all my hotel bookings booked with Agoda when all of a sudden my Doctor called me due to my report stated I got breast cancer & need to go on urgent operation. I called Agoda to cancel my bookings although it was written there is no reimbursement for not showing up due to hotel policy. To my suprised, Agoda Management willing to absorb and return me the payment in showing their goodwill and help me eased my burden in a difficult situation. Isn't that amazing for an online business that fill with good heart people who works in? Thank you very much, Agoda. The refund is not a big amount but your goodwill gesture really touched my heart..

I have had very good experience with agoda website booking my hotels every time I travel. There were times I had to make some changes to my booking but had difficulty doing on the website so I called the customer service no.(Singapore) late at night and the problem was resolved to my satisfaction. My call was attended to very quickly and I was not kept on hold at any given time or told by a voice recording to press random nos. For specific services which can be confusing and frustrating at times. Its a seamless friendly to use process from booking to payment and it is the best guaranteed price offered indeed.

I was a bit worried about booking with Agoda after reading the negative reviews on here but decided to try them to book the hotels for my recent holiday. The price they offered compared to other websites was so much cheaper. Everything went smoothly from booking to receiving my confirmation. Money was taken out of my account on the day they specified. Absolutely no issues whatsoever. I printed out my confirmation and presented this on arrival at the hotels with no problems. I would definitely use Agoda again. Easy to use and hard to beat prices.

I booked a Hotel named The Gem Park Ooty via Agoda for 1 night stay with family. Agoda was showing the least offer price so I continued to book with that Application. While choosing the hotel it was showing lower amount as 4306 rs per day with complimentary breakfast for maximum 2 adults. So I chose a Standard room and continued booking, on the summary page value changed to 1 adult max allowed which is a complete cheat for making payment. After booking when I checked the details and enquired with hotel, they were not ready to take responsibility and Agoda which has a worst customer service also blindly said you need to pay another 2200 rs for another person to stay apart from that they cannot do anything. This is a worst cheating policy I have ever seen and I want to bring this to public notice to be aware of the fraud company Agoda. Don't ever book in this app which is just an eyewash.

Everything is very smooth, and allows you to compare different hotels, narrowing the selections down until you have exactly what you want. Also, Agoda often has a better selection of hotels in Asian cities than many of the other major sites.

The only downside that I have experienced is that the prices quoted on the main hotels' pages are pre-tax and service charge, so you need to click through to find out what you will "really" be paying.

Have used this site for over 100 bookings and never had a problem. Any changes of plan have been dealt with instantly by email and/or phone at any time of the day or night. Never had any issues at check in. The option to pay in advance is always my choice. This is not available on many other hotel web sites