AgodaReviews 4,447

They are scammers sitting there collecting people's money! I made reservation and call the hotel to confirm after three days. The hotel told me that they canceled today's ago. When i contacted agoda they said the reservation is cancelled they making up stories. They said they are going to refund my money. After he hang up the phone he send me emails saying that zero refund (very much they rip my money). I paid for two person they took my money saying that cancellation fee for something that I didn't cancelled! They cancelled and take my money saying that cancellation fee interesting! Stupid people

I booked with Agoda for Philippine while checking the room the travel partner Orient Pacific charged me for the same hotel same date & same name. The hotel even requested for refund., all these customers services has same stories 48 hrs will resolve, more than 2 months nothing has resolve. Do you think I will do business with them anymore? Apparently,Agoda has all these travel partners not in sync with them. If I use booking.com, they will remind me, are you sure? U are booked already. At least the website is not flaky. I have group booking for New York paranoid to even click Agoda website. Don't trust them anymore.

I had booked by flight via agoda found on kayak search with very minor price difference and i went with them as it was my first experience. The flight got cancelled when I was at the airport because my connecting flight was cancelled for sone reason. I spoke with the airlines and they confirmed that my booking agent will get full refund for that as I didn't book with them directly they can not refund me directly. I called Agoda and asked them to get me another flight. I sugested them a flight from the same airport with couple hours later. They quoted me 1800 for the flight which was showing me 1200 on airlines website. I told them that I see the same flight ticket for 1200 then they responded that i can go ahead and buy directly but if i buy directly then i will loose 600 from my refund for their service charge. So if i need full refund then I ll hv to purchase ticket from them only. I didn't want to give any further business to them and anyways I was loosing 600 any way I chose to buy the ticket directly. They gave me real hard time for the deducted refund later too. Beware of this scammers. Read they terms conditions so carefully or you will regret.

I am writing to express my deep dissatisfaction with the recent booking experience I had with your hotel. Regrettably, it seems there were significant issues that warrant your attention.

Booking Rejection: I attempted to make a reservation on through [agoda platform], only to receive an unexpected rejection without any clear explanation This is highly concerning, as I have never encountered such issues with other platforms

Lack of Transparency: The lack of transparency in the booking process raises questions about the integrity of your hotel's and agoda platform reservation system. It is crucial for customers to have confidence in the booking process, and this experience has left me with serious reservations about the reliability of your system.

Concerns About Ethical Practices: I am troubled by the possibility that customers may face deceptive practices. It is essential for any reputable establishment to uphold ethical standards and treat customers with honesty and fairness.I bring these matters to your attention with the hope that you will investigate the circumstances surrounding my booking experience. As a consumer, I believe in fair and transparent transactions and expect the same from the businesses I choose to patronize.

I urge you to address these concerns promptly and take corrective measures to ensure a more reliable and transparent booking process for your future guests and more over the behavior of Mr. Nooruddin, the receptionist on duty. I encountered Mr. Nooruddin, and unfortunately, his conduct was far from the level of professionalism and courtesy I expect from a hospitality service.

Rudeness and Lack of Courtesy: Mr. Nooruddin displayed a consistently rude and discourteous attitude towards both myself and other clients already reviewed previously while am reviewing in Google reviews. His tone and demeanor were not only unprofessional but also created an unwelcoming atmosphere.
Customer Dissatisfaction: As a client, I value a positive and respectful interaction with hotel staff. However, Mr. Nooruddin's behavior left a lasting negative impression on my overall experience.

I believe that exceptional customer service is crucial in the hospitality industry, and I trust you share my concern about maintaining high standards.

I kindly request that you address this matter promptly, perhaps through additional training or counseling for Mr. Nooruddin, to ensure that such instances do not occur in the future. A positive and respectful environment is integral to the success of any establishment, and I appreciate your attention to this issue.

Thank you for your understanding

Risk free cancellation hahahahahaha they told me 30 business days, what a con, do not make a reservations through this website do not trust them

Excess charge by Agoda,, terrible experience
Please note that I had booked two rooms on booking ID-11**48***through Agoda,however I didn't received free breakfast with this booking whereas I had selected for breakfast since was traveling with family.

On the other hand my sister booked same booking (ID- 2**49**4 and 2***914*)
On same guest name for one more night with hotel directly and that room includes free buffet breakfast.

In conclusion, I paid more amount to agoda without breakfast and booking directly with hotel gave me more benefits.
Agoda is fraudsters company which are looting money from public...
I would recommend everyone to please check other options before going with Agoda.

Date of experience: December 12,2023

We tried to find and book a hotel for our trip to Tokyo, Japan in January 2024. On Agoda site, we found this Villa Fontaine hotel rate that seems reasonable and convenient. Press the enter key and thought confirming the dates. The message of reservation confirmation message popped up right away. Sent a message to Agoda to request cancellation and request waiver within one minute of the message pop up. Received a reply email within 40 minutes from Agoda by stating No waiver will be offered. The last communication is either forfeit the fees paid or negotiate with hotel for cancellation with US$400 penalty (no promise that this will be successful).

I used my credit card to book a hotel through Agoda. They sold my credit card details to scammers. The scammers stole $250 each day that I was away! In total they stole $1750. I can prove Agoda sold my credit card details because I have not given my credit card details to any other company. Only discovered the fraud when I got home. Do not use this company.

I was living in Lakeshore hotel in Tainan Taiwan for a five day visit from Nov. 9-14,2023. The experience of staying there was really an unpleasant one.
I was declined to use their fitness room because I didn't have sneakers which I forgot to bring with me on this trip. I need to do my weight lifting everyday due to some health issues. But no matter how I pleaded, I even offered them to stay with me for just 30 seconds, and they refused it. I think they are so unfriendly and certainly has very poor customer service. Because of that, I'll never stay there again and I won't recommend it to others either. I also got upset with Agoda because of them. I'll probably no longer use Agoda either.

This service is awful. Unresponsive. The place I was booked into was horrible. The owners didn't speak English. They made no attempt to communicate or answers questions. We left without staying there. When I reached out to Agoda for a refund, all I got was a superficial response saying they are reaching out to the owners of the establishment. An answer will be provided in 24-48 hours. That was weeks ago. I am still waiting. They are not responding to follow up emails from me. Never use them. The worst.

I booked a hotel with Agoda when I realized it was the wrong hotel so I canceled it right away! They took the money and they refused refunding me my money. Do not book with this company...

We booked our hotel about 4 months prior to our trip to Rome (booked it in August, the trip was in November), paid for it twice because it seems like Agoda keeps your card details against any user privacy protection data. We contacted their customer service and got 3-4 different replies, asking for bank statements and merchant's details when the statement was already attached to every email we sent.
Moreover, they kept lying that the property didn't respond to them but we luckily managed to talk to the owner and he initiated the refund within 2 days, whilst Agoda took a week just to play pingpong with our issue.
Very disappointed, will never use it again for any further bookings.

Great ambiance, awesome atmosphere, great staff.
They are friendly and very assistive staffs. First impression of hotel.,good
Everything about the hotel was excellent.
They rendered service great. Food was good and great value for money and service was attentive and efficient. Room itself is calming and comfortable. Was very pleased with my stay. Mr. Monir hossain,mery Ahmed,Ashad,Thank you all F&B team.

I have never heard of or imagined that a hospitality business would be as rude, ruthless and downright EVIL as Agoda.com. Last week, I booked and paid through Agoda a room for 7 days for a coworker who was coming to town. On the arrival day, the coworker fell sick and a different coworker came on her behalf. What would have been a minor accommodation was regarded as a most unforgivable violation by Agoda. No change of guest party was allowed. Even the one who paid Agoda, I, with the credit card receipt and check-in voucher to show the hotel, was not allowed to check in. To make the long story short, I was ripped off by Agoda for $4,600. I only got as close to the hotel as the check-in counter and stood there arguing with Agoda staff over the phone for three hours. No check-in, no room because no change of guest was allowed. No refund! If you think Agoda is a bargain, you are asking for more than you bargain for. Book directly with the hotel, the illusional discount is not worth ruining you trip. Cut Agoda out of the equation!

I had a bad experience with Agoda... unlike booking.com or MMT... which promptly clear the dues in time after guests check-in is done... in case of Agoda... you need to run... with no. Of email. Reminders... after loosing a due for 5-day checkin of a guest.i cancelled out from Agoda... be careful with this company. Seems all china based employees.

I could give zero stars I would
If I could give zero stars, I would. This company not only has a shoddy website that will charge you twice, but then refuse to give you a refund for a hotel that you did not even stay at. Even after going to the hotel and speaking to the manager there, and getting told that it would be fine to get a refund all we needed was the waiver, Agoda still could not provide the waiver in an appropriate time and so we had to go another route to get our refund. Thankfully PayPal isn't as negligent as agoda I would never recommend this to anyone, keep your $10 that they're saving you for the headache that you're going to have.

Whatever you do, dont use this company, we booked and paid for our hotel stay, the hotel turned us away as they said they dont use Agoda anymore, now wont give me a refund.
They have ripped us off, I have since read about other similar situations.