AFC Home ClubReviews 65

I had chosen this company because of them saying they cover everything I had a concerned about. Well I WAS WRONG! My pipe was leaking in the basement, well guess what not covered. My garbage disposal was leaking the contract states all components and parts, well I was only given $150 towards it. My shower was leaking, well guess what NOT COVERED AGAIN, we only pay out $150 towards. Now my stove and oven not working, again because of the age of the stove and oven the parts are not available, so we can only offer you $100. THIS COMPANY IS FULL OF CRAP AND A RIP OFF.

This company is fraudulent. BEWARE. They will lie and tell you whatever they need to say to get you to sign up. I spoke with Patrick in Sales in July 2024 and he lied to me about what was covered for ACs. I asked explicit questions about coverage about multiple items in my home and he lied repeatedly saying they reimburse fully on equipment. They have very shady wording in their contract (which I read twice and still couldn't figure out) on how to screw customers out of paying claims. Chelsea in management backed their false claims. Do not expect management to protect the consumer. This company should be shut down.

Horrible customer service. They'll sell you a policy with little info then cherry pick every specific thing to prevent paying you. Be cautious with all these companies but avoid this one at all costs. The comedy was they denied my claim because preventive maintenance wasn't done. Either way they weren't gone to pay. If I'm paying for preventive maintenance on an aged system why am I paying for this service in case emergencies? This company is a joke.

I settle a claim for$100 and the company said they are not paying. They stated because I canceled my policy before they cut the check that they did not have to pay. My policy was still in effect for 3 more days when I canceled future payments. The policy is paid a month i advance so my policy was still in effect. Scam business!

Please don't fall for this company. It's a scam. They are just eager to deny every claim. I have had 3 issues with my AC and they haven't covered any repairs.

They will deny everything. Don't use these guys! They are a scam. THey pay realtors and websites to make good reviews. It is a waster of money!

STAY FAR AWAY FROM AFC HOME CLUB. I've been a member of this club for 3 years. In the past they were great. NOW! Terrible. I called to file a claim. 2 days go by, no call back. The next day I got a call stating we are still searching for a technician thanks for being patient. In the interim, I am going back and forth to the laundry mat to dry my clothes. I called back the next day and still no TECH. They said they will send me a list of technicians to call for the repair of my dryer. So, they have no problem taking MONEY from my account on a monthly basis, and I have to now do their JOB and start searching for a tech. Turns out, the techs want NOTHING to do with a 3rd party ins co. They are too difficult to deal with and the techs have no time for their nonsense. So, I do THEIR JOB and find a tech. He comes to my house to look at my appliance and diagnose the problem. I now have to call AFC HOME CLUB to get approval. I had to send them the quote via email and then wait for the rep to call mgmt, so they can approve it. 50 minutes later they approved the repair. Once approved, I was told I can receive my check via electronic which i can print out and cash or by Phone (I think, I don't remember as I was so pissed), but there is a fee for this service. All they want is your MONEY and don't want to give you the service you pay for. OVERALL, 5 days later and multiple calls (my time, not theirs), my appliance is repaired. WHAT A MESS. STAY FAR AWAY FROM AFC HOMECLUB.

PLEASE SHARE. TRUST ME!

Victor

Not worth the money. They will deny the service/claim or you wait days or weeks for a service representative.

AFC will tell you anything just so that they can receive a bonus on their check. I've had AFC for only 6 months…water heater was going bad needed a new one so I paid for the services. Due to my water heater being out of date it doesn't have any value to AFC so they will not reimburse the amount I paid which is 3800 but will send me a check for 100$ instead. If i would have known that my home warranty wasn't gonna cover me due to the age of my appliances that they knew before because they asked how old my home was before offering me to become a member. Now I probably won't even get my money back if I cancel my membership. AFC is a rep off so If you want to waste your money or have money to waste then this company is a great place to do so.

See no evil, hear no evil, speak no evil. This company is a 3 card Monty scam.their 3 depts: service,sales,billing all don't know what each other dept does and does not cross communicate with each other. They all look for a reason its other debts issue and you have to call them back. This company is setup to take money, and not help customer. They have loopholes for everything,and if you happen to get through all the hoops, then depreciation of appliance or part, so the don't replace or fix an appliance with a new appliance They reimburse you at the depreciated rate. They will lie to you over phone and no one has any accountability. Never Ever Buy A plan from these Grifters.

I agree with Mark F.- company is misleading. I changed over from another plan, and bought their most expensive plan so that everything would be covered. The salesperson was very convincing in that it was a great plan where I could rest easy if I have any issues. So far they have nickel and dimed me on every service request. I thought everything would covered since it's on my page but, as an example, despite getting the yearly $200 maintenance for my AC, when a possible leak was the diagnosis, apparently actually finding the leak is "exploratory" and not covered under any plan. So I have to pay an additional $200 just to see if there is a link that I then have to pay another fee to call them to "possibly" fix it.

So be sure to read the 10 pages of fine print to see how many things are not actually covered by virtue of them not being specifically listed. Very disappointed- next time I'll save my money to fix the repairs instead of paying a home warranty company to tell me another thing is not covered.

Only putting two stars because the people on the phone are nice enough despite the company's policies.

I was denied a $1600 claim as AFC says repairman said issue was a Mfgr default, yet repairman has told me 2 times he said it was a malfunction, NOT A MFGR DEFAULT. AFC CEO, President, Customer Svc Mgr, and Svc Rep have all refused to respond to my request to provide a copy communication with the repairman to confirm their assertion. Without providing such documentation they could deny a claim by anyone without having to provide any support.

We filed a claim in March to replace electrical outlets, a ceiling, fan, and an exhaust fan. We had no idea what was wrong with the electrical outlets or the exhaust fan, but they refused to send out a technician to look at it I had to figure out everything myself, it took me a while before I got a new ceiling fan, which was the first thing I wanted to replace, and I was supposed to upload a receipt to the portal once I have finished. We didn't renew the policy that expired in April, so they didn't get the receipt while I was a member, therefore, they told me I will not get reimbursed since I didn't renew my policy. I spoke with a supervisor, and she did not want to work with me at all, only referred to the policy. Do you have spent $700 over 12 months, for nothing. Stay recommended to stay away from this company, the last one we had was really good, and they came out and fixed everything we asked them. You buy cheap, you obviously get cheap.

This is the email I wrote them. I want to cancel this plan. Your company has misled me into believing that you would assist with things covered in the contract, I have found this not to be true. I have provided information in regard to my A/C repairs and maintenance. Your company has looked and found loopholes to keep from paying anything towards the repairs. I have replaced two air handler units at the cost of over $4200.00, with no assistance from your company. Your company is misleading people.

This was not a good experience at all. After paying several months of the warranty, I called for service. They sent a tech out, who charged be $125.00 just to diagnose the issue, to then find out that they do not cover the item due to age. I cancelled my coverage immediately. This was a waste of money and time. DO NOT BUY A WARRANTY WITH AFC.

Scam.

I had a terrible experience with AFC home club. Despite paying for their services, they are not upfront about their coverage and leave out important details. When my AC broke down, they told me I could use my own contractor because they couldn't send someone out for a while. But when I got the contractor and estimate, they told me that I had to pay for the work upfront. Only then would they tell me how much they would cover under the warranty, which turned out to be $148.80 out of a total cost of $13,500. The require you to pay $75 to the contractor for an initial inspection. So add in the price of their warranty and they gave me about 1%. It's just laughable! Give me the refund of my membership at least!

The reason given was the age of the units. But they knew this in the beginning! They knew this when coverage was purchased and when the claim was opened! Why not disclose they can't cover it because of the age! I rather have gotten that answer. "We can't cover it." "No Instead "get it replaced and we will reimburse you but we won't have a figure on how much until after."

It's highly deceptive to not provide clear information on coverage before the customer makes a significant financial investment in repairs or installations.

It is worrying that this home warranty company appears to have a pattern of misleading their customers and failing to provide adequate coverage. This is a far cry from their promise of providing peace of mind for homeowners, and instead, they are causing additional stress and financial burden.

I strongly advise against using this company. Their lack of transparency and poor communication make them an unreliable partner. It's crucial to choose a company that is honest and upfront about their coverage and fees so that you can make informed decisions and avoid the disappointment and frustration of dealing with a dishonest provider.

A prior technician in July completely botched an HVAC condensor repair. AFC told me to contact the technician to honor the repair's warranty. He refused to acknowledge the issue, told me to contact AFC, and hung up on me. After hanging up on me, he sent a text saying "how about I come to your house and f*ck your wife, b*tch."

AFC sent a different tech who diagnosed this issue, the technician had miswired the condensor motor to run backwards. AFC then called me to let me know they would not cover the repair since it already been paid for, and that I should sue the technician.

Absolutely cowardly, corrupt, and wrong on every possible level. I canceled my policy's renewal immediately and will never work AFC ever again.

They are awful check whatever payment you use they kept charging me for months after canceling service then when I contacted them they changed me 75.00 to cancel again. Horrible company!

For my first claim with AFC in over a year and a half, they gave me a hard time over a technicality (they stated a failure was caused by a rodent since the tech pulled out an old mouse carcass that had died some time ago even after the tech said that it was unlikely the main cause of failure since the heater had stopped working last week and that mouse looked like it was months decomposed). They only offered $250 out of a $1400 repair. AFC said they were a value-based warranty company which meant they would only compensate for the current value of the heater instead of what it would cost to replace it with a new one. I signed up with the impression that the full cost of a new unit would be covered in the case of a failure. Charging me for a service I didn't use, and then when I finally did was inadequate and failed to meet expectations is absurd. On top of that instead of trying to remedy the situation, they charged an additional $75 cancellation fee.

People are more prone to write reviews when they have had bad experiences. I was determined to give an honest review if something broke down. Well it happened. My washing machine needed a nearly $500 repair. They took care of everything and followed up to make sure it was done. Great experience!