AFC Home Club

We purchased a $500 1 year plan with AFC when we first purchased our house a year ago. 2 weeks ago, our AC spontaneously stopped working. We called AFC customer service and they told us they'd send a technician the next morning. Next morning came - and nothing. We called them and they told us it would take 48-72 hours to send a technician. That's the first red flag. Who takes 2-3 days to send a tech for a broken AC in 100 degree heat?! They told us we could call a technician of our own and they would cover the cost, so we believed them. We got a tech from Hiller that came out within an hour. He found a damaged wire in the crawl space and ended up installing a wireless thermostat system instead of pulling a new wire that would cost us way more. We paid $700. After an entire week calls back and forth with AFC and being on hold for about an hour each time, they came to a resolution. They told us they'd cover $80 out of $700. We called and argued w them and they kept finding loopholes and getting out of lies. Why pay $500 a year for them to cover damage when they won't?! Moral of the story, they are a SCAM. I am in contact w my lawyer to sue this company. They need to be shut down.

Essage is for Rochelle Johnson and Hung Tran.
Thank you for taking the time to speak with me today.
To cancel the membership, you will need to email our cancel support team, *******@afchomeclub.com.
Once canceled, all open service requests will be voided.

I have CC'd my colleagues Heather and Cassidy if you have any questions and I am not available.

--
Chelsea
Service Supervisor, AFC Home Club
*******400 | *******@afchomeclu
Scam this lady said a full refund they lied to me from the beginning and end of everything is 150 covered for everything the sales team is garbage truck bag people 1 star reviews evilness people have money but don't like to pay for issues don't go here lies to lies

Scam.

I had a terrible experience with AFC home club. Despite paying for their services, they are not upfront about their coverage and leave out important details. When my AC broke down, they told me I could use my own contractor because they couldn't send someone out for a while. But when I got the contractor and estimate, they told me that I had to pay for the work upfront. Only then would they tell me how much they would cover under the warranty, which turned out to be $148.80 out of a total cost of $13,500. The require you to pay $75 to the contractor for an initial inspection. So add in the price of their warranty and they gave me about 1%. It's just laughable! Give me the refund of my membership at least!

The reason given was the age of the units. But they knew this in the beginning! They knew this when coverage was purchased and when the claim was opened! Why not disclose they can't cover it because of the age! I rather have gotten that answer. "We can't cover it." "No Instead "get it replaced and we will reimburse you but we won't have a figure on how much until after."

It's highly deceptive to not provide clear information on coverage before the customer makes a significant financial investment in repairs or installations.

It is worrying that this home warranty company appears to have a pattern of misleading their customers and failing to provide adequate coverage. This is a far cry from their promise of providing peace of mind for homeowners, and instead, they are causing additional stress and financial burden.

I strongly advise against using this company. Their lack of transparency and poor communication make them an unreliable partner. It's crucial to choose a company that is honest and upfront about their coverage and fees so that you can make informed decisions and avoid the disappointment and frustration of dealing with a dishonest provider.

They will deny everything. Don't use these guys! They are a scam. THey pay realtors and websites to make good reviews. It is a waster of money!

Not worth the money. They will deny the service/claim or you wait days or weeks for a service representative.

STAY FAR AWAY FROM AFC HOME CLUB. I've been a member of this club for 3 years. In the past they were great. NOW! Terrible. I called to file a claim. 2 days go by, no call back. The next day I got a call stating we are still searching for a technician thanks for being patient. In the interim, I am going back and forth to the laundry mat to dry my clothes. I called back the next day and still no TECH. They said they will send me a list of technicians to call for the repair of my dryer. So, they have no problem taking MONEY from my account on a monthly basis, and I have to now do their JOB and start searching for a tech. Turns out, the techs want NOTHING to do with a 3rd party ins co. They are too difficult to deal with and the techs have no time for their nonsense. So, I do THEIR JOB and find a tech. He comes to my house to look at my appliance and diagnose the problem. I now have to call AFC HOME CLUB to get approval. I had to send them the quote via email and then wait for the rep to call mgmt, so they can approve it. 50 minutes later they approved the repair. Once approved, I was told I can receive my check via electronic which i can print out and cash or by Phone (I think, I don't remember as I was so pissed), but there is a fee for this service. All they want is your MONEY and don't want to give you the service you pay for. OVERALL, 5 days later and multiple calls (my time, not theirs), my appliance is repaired. WHAT A MESS. STAY FAR AWAY FROM AFC HOMECLUB.

PLEASE SHARE. TRUST ME!

Victor

@THEAFCHOMECLUB

BUYERS BEWARE SCAM COMAPNY
I called thrice for service, but they never send any technician. They paid $200 for ac and removed coverage from plan. So, I cancelled the plan, they charged me for service paid out. They didn't mentioned that when I had signed up

Purchased this warranty with confidence that it would meet all of my needs. We recently finished our basement and ensured we obtained a plan that covered our sump pump should it ever fail. 5 months into the warranty the sump pump did indeed fail and flooded the basement we just had finished. As an emergency situation I immediately contacted my insurance and mitigation team to remove the standing water, however the mitigation team would not come out until we fixed the sump pump so I immediately called a plumber that came out and replaced it quickly and efficiently. The next day I contacted AFC to advise the of the emergency and realized I should have called them first but they advised me all should be okay they just needed the make and model of my sump pump which I gave them. They then indicated they would call my plumber to obtain all needed info. Fast forward a week and AFC indicated on my claim that the plumber would not call them back. I called the plumber and asked them to call AFC which they did and let me know all should be set. I received notification that the claim had finalized only to have them tell me they needed the model, make and serial # of the failed pump in order to reimburse me. Had they told me this a week earlier we may have been able to obtain, instead the plumber had disposed of long ago. Needless to say I asked for an appeal and they I indicated there is no appeal process. I asked to cancel my policy and they called to say they would reimburse me $140 on a project that cost $719 as an act of goodwill. Thanks but obviously this is an organization looking for ways not to pay a claim. I have since cancelled my plan (charged no additional $75 early term fee) and thought if that's what it takes to leave this extremely poorly managed team behind it is worth it. Save your money and look elsewhere.

I'm in the middle of a dispute with AFC Home Club now. Called in a service request on a malfunctioning toilet on July 18th. Paid $100 service fee. Repair was done and closed out on AUGUST 12th. Had nothing but problems and toilet was still leaking water down outlet tube. Requested they send someone out to check it. AFC wanted to send original plumber, which I turned down, as I don't think they knew what they were doing. Finally had to put another request in October 4th. They sent another company out who inspected first repair and said it was wrong part. Paid ANOTHER $100 service fee. They also told AFC that the toilet was 50 years old, had other issues, and best option was replacement. TODAY I am told by AFC that they will generously offer me $109 for me to go to Home Depot to buy and shlep home a cheap builder's toilet that is white (to go into a sand colored bathroom). They further offered to pay a plumber of MY choice $100 to take out old toilet and install the new one. I nearly died laughing. Plumbers in New Jersey won't leave their shop for less than a $150. I'm sure they expect me to pay this mythical plumber who works for fantastically-low rates ANOTHER $100 service fee.
Bottom line here: I had a broken toilet in JULY. I'm out $200 dollars in service fees and STILL have a non-functioning toilet. I got a lowball offer to buy a cheap replacement toilet and a laughable offer for plumber's labor. Wouldn't recommend them to my worst enemy.

Originally I was with AHS ( this location is my Rach House) they had just replaced my water well pump that I had several years, but it was hard for them to locate contractors in that area and AFC home Club tells me I can get my own contractors and they can directly pay them or I can get reimbursed and i was sold by a sales manager he gave me his direct phone line well ok, a few months later my AC unit to the upstairs went out so I located a AC company at a nearby town and he went by and diagnosed the problem the compressor sorted out so he called them and told them and they asked him if there there thunderstorms near by and he said yes, so them they call me and tell me it was an act of God not covered and I told them they were crazy the storms were 10 days ago and so every time there was a storm all the AC's would go out so they said will waive that but the unit was also old so by the time we take depreciation you wouldn't get any thing so in essence in a house that is 9 or 10 years if anything breaks down you wouldn't get anything, so I then tried to call the sales manager by the name Patrick and another one Dave their recording now said their box was full and it could not take a message this sounds like scams and I am now in the process of my lawyer finding out who is their legal rep in Texas to accept Process Service " Will meet in Court" BEWARE