AFC Home Club

This has to be the absolute worst experience I've ever had with a company. We purchased after moving into our home as a security net if something went wrong, we faithful paid for almost 2yrs with no issues until our AC Unit went out we had a service guy come out and he said it needed replacing, that wasn't good enough for them so we used the cuy they recommend and paid another service fee and he said same thing. So few days go by and they call us with a resolution of $186 to go towards a $6-7K unit! Talk about a slap in the face, that doesn't even cover our service fees we paid out. They explained it was due to age of unit and I totally didn't expect them to buy us a new unit but $186 is a ridiculous resolution (as they called it). They stated that these policies are only good for new homes so be fully aware if anything in your house is more than. A couple of years old they will give insult you with a resolution! I recommend opening a savings account and putting that money there for a rainy day because now we are out over $1200 in insurance fees plus two service fees and now will have to purchase the AC unit ourselves anyways. So buyer be very cautious when purchasing insurance from these guys, oh and by the way both services techs (in the business for 30+ yrs) told us these companies never pay out for AC units and it's a complete waste of money! Wished I knew before this happened but now you do! These companies should be put out of business! Account is in my husband's name Scott and your manager has already said there is nothing that can be done so we cancelled and will be sure to let everyone know what a horrible experience we had with your company!