AeriaGames

In 2020 Aeria Games sold Ironsight to Wiple Games. During this process they wiped everyone's accounts. Over the course of 2018 and 2019 I had played Ironsight for dozens of hours and spent over $200 on in-game items/currency. Aeria or Wiple games did NOT honor any of these purchases! They wiped over $200 in items. After a dozen emails between both Aeria Games and Wiple Games, including receipts and proof of purchase, neither company would do effing anything. Neither would provide any sort of compensation, and pointed the finger at the other. Wiple would not even provide $10 in in-game purchases. Keep in mind I have & provided multiple sources of proof of purchase.

Both are horrible companies, especially Aeria Games who are flat out thieves. I will never recommend or support either of these companies.

They make every game they published "Pay to win" and the support is the worst.
I have 1 account that I have been using for so long and instead of helping me get it back, they just banned it.

It's just sad to see every good game that's migrating to west gets ruined cause Aeria management

Back when there were free AP offers on the Aeria games website (by watching videos, surveys etc...), I collected 9 aeria points from doing these. It was already appearing on my aeria page each time I logged in. It also appeared in-game when I played (Aura Kingdom). Recently when I found the time to go back to the game and play again, I went on the website to actually buy AP for the first time and saw that it was reset to 0.
- I did not remain completely inactive, I logged in once in a while to collect the free in-game rewards from opening the chest on the website. I unfortunately do not have a screenshot of the 9 AP being there so I cannot fight the case. So yeah, bummer.
- I find it unfair as they did this without saying anything, no mail, nothing.

I've played a lot of games and dealt with a lot of gaming company's support, AeriaGames is by far the worst. Slow response time, terrible at pinpointing the issue and overall very unpleasant to work with, so I stopped playing their game Aura Kingdom after spending lots of money on Aeria Points, one time I tried to go back and check out what's new, and guess what? My account is banned due to "billing inactivity" so basically they banned me because I stopped spending money on their games...

Aeria games has terrible response times. The worst I have ever seen, I find myself waiting 7-14 days for a response to a ticket. Takes over 1 week for them to even open your ticket which is absolutely disgusting and unprofessional. Save yourself some money and time and find a game and company deserving of your money (Aeria games is not)

The only thing aeria wants is your money. They will try to get it anyway they can, even by hurting the player. Their games ARE free to play, but it's not enjoyable unless you buy something with aeria points. They make you do that. Money grabbers to the max! They ruined Alliance of Valiant Arms, my favorite game...

Just don't play any aeria games, I spent $100 for my first char in AK just to get erased by Aeria for not playing it for 4 months, when I send them a ticket, yes they reply it 4 days later, but they said that there no nickname like what i told them, bullsht I waste that 100$. And my other 2 friends who I played with got banned for no good reason, wait actually there is a reason, a very "dumb" reason, they said my friends use cheat, while in fact they aren't.

But i'm okay with it, I love AK so i play it from scratch again and buy another 100$ AP, oh and you know what happen? All the thing I got is trash, worthless to mention, this developer just want your money, they deliberately slowing the update of new event and item and wait for you to buy it, after that they will update a new item, so you can go and suck your finger seeing a new cool item. Don't buy anymore AP from them, it's a total scam.

If only I knew about the private server sooner I won't be wasting my money and 4 years in aeria server.

I agree with Alex. I used to be majorly addicted to Last Chaos. I spent THOUSANDS of dollars on this game. I played off and on for several years. Finally back in 2011 I started taking summer classes and got so busy I didn't have time to play. 2 years later I wanted to play again. I had a LOT of credit/AP saved up in my account because I knew I'd be back. But it turns out, they deleted my account. I will never play an Aeria game again now. So just beware, if you want the most out of their games you'll have to either play 24/7 or spend LOTS of money.

Perche' lasciarli fare? Non potremmo rivolgerci ad una associazione che tutela i diritti dei consumatori per non fargliela passare liscia per l'ennesima volta?

The German company that runs Dawn of Gods is the worst gaming company with the most stupid and incompetent programmers in any game I Have encountered. They can't fix anything and don't know anything about game play. Truly an idiotic company run by bozos.

Hello,

NOTE: This might be a long story but I want to know how to fix this.

I saw a lot of other posts spreaded all over the internet with a bad review. I thought the problem is not that bad as the people describe it. Well yes it is.
A few days ago I played Soldier Front, played this years ago when IJJI hosted the game but I quitted because I didn't have that much time to play.
So i decided to go and play Soldier Front again with a friend of mine. When we were playing and gained some ranks and some good equipment and weapons to play with, we noticed we were meeting a lot of hackers.
And not the hackers who are almost undetectable. No no, what I mean are people spraying with snipers without reloading and firing all over the place. Ooh almost forgot to mention they can not die too.
This happened almost every game, almost every game I played we met at least 1. Sometimes it might be possible to get 2 or maybe 3 in a game, in opposite teams (which makes it harder to win)

I got tired of these hackers so i decided to send a mail to AeriaGames, because i was curious why these hackers were $#@! Ing up the game, and the next day they repeated it all over again. They didn't get a permanent ban or anything like that.

They responded pretty quick after that. What i got as an answer was:

Dear (my name)

Thank you for replying regarding an offender.

While we appreciate your efforts, a simple accusation does not provide adequate evidence for banning. We will keep an eye on this user and try to catch him in the act, but if
You can provide a screenshot or video of the actual offense as it happens during the game, we can respond with much swifter action.

To send us a screen shot, please host the image to a free image hosting site such as tinypic and provide us with a direct link to the image. We cannot open attached files.
Please be sure this image is clear and large enough to read in game text easily.

To send us a video, please capture and upload the video on a free video hosting website and send us a link to the video. Feel free to use YouTube - http://www.youtube.com/

If there's anything else we may assist you with, please let us know!

Thank you for the support and we wish you a pleasant gaming experience!

When I saw this i didn't get mad because this is understandable.
I played the game and try not to be bothered by hackers and just kept reporting them.
The next day I found out I got banned for no reason. (at least what I thought)
So I tried to contact them again by mail and asked them for the reason.
The first response was (after 72 hours instead of 48) I violated the rules and got banned because I was hacking. They couldn't tell me what hack or when or whatever.
So I replied to that mail with the question if they got evidence to show me that I was using a hack.
I got the same reply on this email as the first 1 (this reply I only in a matter of time So thumbs up for the quick reply.)
After that I got a little bit mad and replied on that mail, with the same question.
I wanted to see some evidence and the reason why I got banned at instant.

I can not get my account back.
Is there anybody who got there account back even when they were accused of hacking.
I don't even know how I can prove them wrong.

1 thing I know for sure. They don't do anything about the real hackers without the proper evidence (because the people who got screencaptured are still playing)

Next to the "help" I got, the game is O. K. Without the hackers and the buggs it would be better.

Why Aeria games is a very horrible games company:

1. Bad customer service.

2. Bans for inactive purchasing.

3. GM Wish events, pay a ridiculous amount of $$ to get ridiculous items/gears.

4. Weekly/Monthly/Loyalty tiers worth of spending $$. They have worse monetization than mobile games.

5. Their games tend to monetize more than even the native KR/TW version of their games do. Just to emphasize the greed. I know they are a business, but this is next level, top tier p2w monetization.

6. Events are almost always worse than native counterparts of their games. They almost always remove freebie things, like daily login rewards/etc.

7. VERY SLOW updating. The content on their games arrive so slowly, that private servers are months ahead.

~archefayte

Peccato che non ci sia una valutazione pari a 0, mettervi una stella è gia troppo, rovinate qualsiasi gioco tocchiate.
In poche parole, siete la rovina del GAMER!
Pessimi!

If I could travel back in time, the first thing I would do is warn myself to never purchase Aeria Points. Aeria Games treats their customers like trash, even their whales, such as myself who mistakenly spent $500+ on Aeria Points. I'm baffled at how bad their customer service is. Expect to wait a few days on average after opening a support ticket for either a rude or canned response. They will ban you for literally ANY reason. Like, if you haven't spent any money in a while, guess what... you're banned! Haven't logged in a month? You're banned! Bottom line, AVOID Aeria games. Don't get scammed, save your money.

Their games ARE free to play, but it depends on what you want out of your experience. I think the game mechanics are set up that you can get by with promotions, freebies and in-game items but if you want the best equipment, cool looking outfits with cool bonuses and stats you have to spend money. And not just a bit, it can get up to a few hundred a month for the truly addicted (I was one of them >.>). For the game I played (Megaten), the management of the GM team became questionable at times - with scandals of free giveaways to GS's (something their policy states doesn't happen), drama and favouritism between GM's and other players. I think if you're bored and want to try something new, the games offered are probably adequate - but why not give in and just play Warcraft. The monthly fee pales to the hundreds I've spent on Aeria per month, just to get the best armor and weaons. Sure it's not mandatory, but if that's what a player is looking for - that's the price.

Horrible... im playing s4 league and it's getting its servers crashed every 5 minutes because of a hacker, now they are relying on hackers to help them keep the original hacker away... check it for urself on c0unter.org, oh and... servers are still crashing

NEVER REGISTER, PLAY, DOWNLOAD, GET, ANY GAMES FROM THEM OR HAVE ANYTHING TO DO WITH THEM, EVER.

If there was a 0 rating, I would give 0 gladly.

This company sucks, their support system does not exist. You open a ticket or send them an email, you never get a reply, no matter how serious is the issue.

In fact, weeks ago my account on them was hacked, someone gained access to it, changed my password, changed my email, and so I wasn't even able to get it back. So I sent them few tickets about it, never got a reply, meanwhile the hacker is still enjoying my account, deleting my characters, deleting my items, trading my items. An account on which I SPENT REAL MONEYS about $900 on it.

Obviously i'm now trying to chargeback all my moneys and they even try to dispute the chargeback, so they have time to dispute chargebacks but never have time to reply tickets and mails? That's insane.

This company only cares about moneys, they don't care about their own players, customers, if you ever get an issue you're screwed, cause they will never help you, they will never reply any tickets, any emails, nothing.

I have never seen a worse company than this one, and I have dealt with many in my experiences.

Take this as a warning: STAY AWAY FROM AERIAGAMES or be prepared to get scammed and be very disappointed.

Staff doesn't listen to the community and the whole company/website is just horribly managed. Aeriagames doesn't care about anything but profit.

First, when i play a game it always crash... Everyday s4 league is being down... I have an aco$#*! also that I have spended 1,5k hours of playing and about 200$... For no reason they banned my account... When I sent a ticket to ask why they banned me, They banned the account where I sended a mail... So not only they are big fools... But they stealed my money and banned me for no reason. Conclusion they are worst then Nexon

This review is specifically towards Aura Kingdom Community Support (in my experience).
If you write a ticket regarding any issue, they brush it off as if it was nothing to them and give you automated responses. They sometimes don't even read any of the text that you write in your ticket. (they misinterpreted my ticket to the fullest, I assumed they really didn't read my issue at all) They take 24 hours to respond once and only one time per day, sometimes TWO if you're lucky. All of it together is ineffective and doesn't resolve issues that are presented until maybe a week or weeks later. Feels to me as if they half $#*! their job and it stresses out the customers with submission tickets, because they wait days for responses in hopes of getting their problems resolved but in the end probably turn out the worst anyway.

Product managers and game masters of Aura Kingdom are recognized by their efforts towards improvements but as for the Aura Kingdom Community Support, it hasn't gotten better for as long as I can remember (no improvements since Aura Kingdom has started).

Disgusting company; literally steals money by offering best ever promotions shortly before closing games with no prior warning and then offering no refunds. Doesn't get any worse than this. Stay away!

Only changes they do is to get money off you. How can you pay for items when you cant even log in most of the times? ONLINE THEFT

I got ripped of by aeria games, playing kingsroad. They never admit their mistakes and never compensate for game bugs. In my case KINGSROAD caused valuable items to dissapear after working a month to get them. They dont answer mails for a month [they send some premade answers without reading your mail and put you on wait for weeks because they are "investigating"] then they claim its customer's fault. Then my mail is blocked. I heard the same story from many people in my alliance but now it happened to me too. THEY TREAT CUSTOMERS LIKE ENEMIES!