E-mail I received stated I was banned for inappropriate language in shout box. End of email says violation of Terms of Service, nothing is mentioned about inappropriate language.
Make an alt account, hound them for not knowing the difference between ToS and Forum Rules. They ban that account and revoke shoutbox priveleges.
Log on to an older account peacefully chatting in shoutbox and then they were saying English Only, yeah, nowhere in the Terms of Use/Service or Forum Rules did it ever mention that ENGLISH is the official language to be used on Aeria Games. So I made a thread about Linguicism and how I agreed to abide by the ToS not their rules perspectively speaking.
Then give then criticize them for a horribly planned event telling them they need to think it over and that they're only targeting 2 - 6% of a sudden 3000 player base which is really small to begin with and that a tournament / event is something everyone should feel obligated to participate in.
Volunteer insists his idea is the best and refuses to accept the criticism and that the event as a whole is horribly though out. Posts and threads get deleted I get banned.
If your volunteer and official staff aren't willing to accept feedback/criticism that isn't positive l, then get the $#*! out of the industry. How the $#*! are you as a company supposed to grow when you can't handle feedback that isn't positive or praising you.
Every GM I've come across is beyond incompetent... they don't even know their own Terms of Use/Service by heart. They don't even follow their own rules set in stone, got a guy who harassed the GM for his 2008 acc. Got banned 5 times he made another. The maximum allowed number of accounts is 5... he made a 6th one and he can't even play the game cause he's from Brazil any how.
They banned 3 of my accounts in about 3 days. Good job you hire morons. #S4League a community for the incompetent.
Hello,
NOTE: This might be a long story but I want to know how to fix this.
I saw a lot of other posts spreaded all over the internet with a bad review. I thought the problem is not that bad as the people describe it. Well yes it is.
A few days ago I played Soldier Front, played this years ago when IJJI hosted the game but I quitted because I didn't have that much time to play.
So i decided to go and play Soldier Front again with a friend of mine. When we were playing and gained some ranks and some good equipment and weapons to play with, we noticed we were meeting a lot of hackers.
And not the hackers who are almost undetectable. No no, what I mean are people spraying with snipers without reloading and firing all over the place. Ooh almost forgot to mention they can not die too.
This happened almost every game, almost every game I played we met at least 1. Sometimes it might be possible to get 2 or maybe 3 in a game, in opposite teams (which makes it harder to win)
I got tired of these hackers so i decided to send a mail to AeriaGames, because i was curious why these hackers were $#@! Ing up the game, and the next day they repeated it all over again. They didn't get a permanent ban or anything like that.
They responded pretty quick after that. What i got as an answer was:
Dear (my name)
Thank you for replying regarding an offender.
While we appreciate your efforts, a simple accusation does not provide adequate evidence for banning. We will keep an eye on this user and try to catch him in the act, but if
You can provide a screenshot or video of the actual offense as it happens during the game, we can respond with much swifter action.
To send us a screen shot, please host the image to a free image hosting site such as tinypic and provide us with a direct link to the image. We cannot open attached files.
Please be sure this image is clear and large enough to read in game text easily.
To send us a video, please capture and upload the video on a free video hosting website and send us a link to the video. Feel free to use YouTube - http://www.youtube.com/
If there's anything else we may assist you with, please let us know!
Thank you for the support and we wish you a pleasant gaming experience!
When I saw this i didn't get mad because this is understandable.
I played the game and try not to be bothered by hackers and just kept reporting them.
The next day I found out I got banned for no reason. (at least what I thought)
So I tried to contact them again by mail and asked them for the reason.
The first response was (after 72 hours instead of 48) I violated the rules and got banned because I was hacking. They couldn't tell me what hack or when or whatever.
So I replied to that mail with the question if they got evidence to show me that I was using a hack.
I got the same reply on this email as the first 1 (this reply I only in a matter of time So thumbs up for the quick reply.)
After that I got a little bit mad and replied on that mail, with the same question.
I wanted to see some evidence and the reason why I got banned at instant.
I can not get my account back.
Is there anybody who got there account back even when they were accused of hacking.
I don't even know how I can prove them wrong.
1 thing I know for sure. They don't do anything about the real hackers without the proper evidence (because the people who got screencaptured are still playing)
Next to the "help" I got, the game is O. K. Without the hackers and the buggs it would be better.