OK, but I emailed question yesterday morning & no answer so far. Today, at 11 am your time, I called to ask question before ordering but your lines not open your recording says & invites me to send email. Is this just an on-line company & why isn't phone line available?
First time shopper here. We are stuck without water in trailer. Hope the part gets here asap. We ordered on Wednesday and paid extra for expedited and 2 day delivery but didn't get part until late Monday afternoon. Had to spend an extra day of camping. Would have liked an option for Saturday delivery.
I think the shipping charges are over priced especially since they are going through both fed ex and mail. When USPS only charges 6.99 to ship. I will definitely take this into account t when placing another order. I will also be looking at different places to shop before placing an order Adventure RV.
Your online help was very helpful and I was able to make my purchase quickly. Thank you!
Our package arrived beat-up-the delivery driver handed my husband the instructions! But the a/c unit seems to be intact.
I'm completely satisfied with the item that was purchased, and most importantly, the fast shipping that I received. I would recommend using Adventure RV for reasonably priced items, excellent communications, and prompt inexpensive delivery. Thank you
Took me a little while to compile my grocery list of items but once I found them ordering was simple, delivery fast and order was complete. Now I have some work to do. I have ordered from adventurerv before and will use them again. I highly recommend adventurerv for your RV needs. Many thanks.
Completely satisfied with shopping, and delivery. I will be back. Can not comment on the products yet because I have not installed them, however everything looks like what I wanted. Thank You for the quick service
Online chat answered all my questions, gave me the links I needed for the product/price I wanted. Good job.
Received the product in good condition, installed next day. Working perfectly. Very happy about this shopping/purchasing experience.
Wow, I thought Amazon was great...they do not compete with your price on this unit and the service on the first one we bought two weeks ago was fantastic. 1 business day - ordered on Friday received on Monday...who can beat that? You folks are the best in the RV business, that is for sure!
A large number of parts in inventory. Received the order in a timely and efficient manner. Prices were good and the whole shopping experience was great. Would definitely use this company again for future orders.
Thanks
Received very quickly--faster than expected. The box has not been opened yet, since it's to be installed by the RV dealer at which we will be picking up our new trailer. Can't rate the product at this time, since I haven't used it yet.
Thank You. My shopping experience here at adventurer rv has been good. No problems. Will see if the part fits the application when it arrives. The price is very nice.
Product works perfectly. Installed with adapter that came with board no issues. Good product.
Easy layout on website & full line of products.
The only negative with my experience was due to handling issues with the carrier. My items were not damaged, but the box containing them was a disaster. It looked as if the truck had run over it rather than transport it. It apparently was so bad that before delivery, it was opened, the packing slip removed, the items inspected & replaced; then resealed & delivered.
It has been good, seem to have what I was looking for. After receiving the order, I contacted customer service to get an invoice with reference to the credit card that was used for the purchase, which is required for my company's fiscal accounting. They were unable to help with this request. While I will probably make future purchases for personal use, I may not for business.
Ok so far... let's see how the product is, and if there is any customer service required. I chose you b/c you have a 90% approval rating. UPDATE: product arrived as scheduled and works. Shipping container was a priority box.
Love the prices & selection. It's a little hard to get to customer service when you have a problem (one of our items arrived broken) but overall we love this place. Keep up the great work... we are repeat buyers.
Update: Product delivered fast, considering how heavy it was (truck camper jacks). Aside from the confusion noted in the original ordering experience (the website software), the transaction was very satisfactory.
The message for an error when ordering (in my case, the credit card number) is not clearly noted. It is red (good) but in small print (same as rest of page) and right above a colored banner bar. The error message should be right by the field in error, because the credit card field is erased without notice as to why if an error occurs. I submitted twice, then wondered if I had ordered two separate shipments. I checked my confirmation email to be sure, then went through the order sheet one more time and it was finally accepted.
I am an RV parts rep. For Paul's Auto & RV and I normally only purchase from my distributor's. However, when it comes to obsolete or hard to find items, you are a great resource. I can't complain about the pricing either. However, you could've included that the control kit I ordered comes with the mounting bolts, since I ordered them separate.
Tried all day yesterday to place this order. Our furnace failed and it is cold outside! It would never go through. No instructions appeared as to what was wrong. The chat window didn't open and I sent a query and got a response this morning saying "try again". Tried to call and only got "go to the website', problem is the website.You need a phone that is answered!
The following day, the order went right through. But since it was then a day later, I had to pay for expedited handling and 3 days shipping so we could get it and get it installed ASAP.
Your products do not favor much description about them, so I had to look for them elsewhere (for description detail) then selected you only due to a slightly better price. Otherwise I would have shopped where more attention was placed on describing the item for the customer.
Answer: Shady goings on regarding Credit cards. They ran mine weeks after I was on their site, totally caught me by surprise. I had abandoned an attempt to purchase an item from them as I could not contact anyone, eventual email response was so unprofessional that I KNEW it must be a ripoff. So I went elsewhere. Then a surprise charge on my ccard for nearly $900. I found that they have YEARS of VERY negative reviews about customers service, wrong parts, looooong ship times... AND they treat EVERYONE horribly! You've been warned, wish I was! Doug Z
Answer: Best price for the product I needed. Also they supposedly could get it to me as fast as the competition. But that was not the case.
AdventureRV.net has a rating of 3.8 stars from 9,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AdventureRV.net most frequently mention free shipping, credit card and shopping experience. AdventureRV.net ranks 77th among RV sites.