• ADSR

ADSR

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Overview

ADSR has a rating of 3 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. ADSR ranks 90th among Electronics sites.

  • Service
    4
  • Value
    4
  • Shipping
    3
  • Returns
    4
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate ADSR?
Top Positive Review

“Great Customer Service”

Bob K.
2/5/23

This is an update to a negative review I recently gave to ADSR. Their Customer Support guy persisted in his assistance with me & we finally got the plug-in I had ordered to install correctly (I had to do an "offline" install for it to finally work). I'm not thrilled with how convoluted & esoteric (not to mention lengthy) the simple act of buying a plug-in was - but I understand that companies need to protect their property. ADSR was consistent & empathetic to my frustration & naivete' and never gave up with thoughtful suggestions.

Top Critical Review

“Would give a zero star if possible”

Shaihoub G.
5/15/23

Would like to give a zero star if this website allows it. Gage doesn't allow samplers on his website. Sample Label? K... no wonder your website is slowly dyeing its because they don't allow really good samplers like myself to be involved. I could make them more money then anyone else could, they turned me down. Good luck with this only sample label $#*! show.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user bobk833
1 review
0 helpful votes
February 5th, 2023
Verified purchase

This is an update to a negative review I recently gave to ADSR. Their Customer Support guy persisted in his assistance with me & we finally got the plug-in I had ordered to install correctly (I had to do an "offline" install for it to finally work). I'm not thrilled with how convoluted & esoteric (not to mention lengthy) the simple act of buying a plug-in was - but I understand that companies need to protect their property. ADSR was consistent & empathetic to my frustration & naivete' and never gave up with thoughtful suggestions.

Tip for consumers:
Be patient with customer support (in our instant gratification culture - I was frustrated with how long the response times were - but admittedly, my assistant guy was sufficiently timely - not to mention persistent & very polite with helping me through a difficult install).

Products used:
Vocal Finalizer

Thumbnail of user shaihoubg
1 review
0 helpful votes
May 15th, 2023

Would like to give a zero star if this website allows it. Gage doesn't allow samplers on his website. Sample Label? K... no wonder your website is slowly dyeing its because they don't allow really good samplers like myself to be involved. I could make them more money then anyone else could, they turned me down. Good luck with this only sample label $#*! show.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezrab40
1 review
0 helpful votes
February 2nd, 2022
Verified purchase

I buy all of my sample packs and fxp serum packs here. ADSR has a lot of great content across all genres.

Service
Value
Returns
Quality
Thumbnail of user brandonm98
39 reviews
136 helpful votes
May 14th, 2018

I love this site. Better prices and selection than their competitors (like primeloops). When you review packages you get discount codes and they also send you links (here and there) to pick up huge packs of sounds for unbelievable prices. I can't recommend them enough, they even have tutorials on the site for how to use certain instruments and hardware*

Thumbnail of user erict912
1 review
0 helpful votes
February 12th, 2022
Verified purchase

ADSR blistering people with facebook ads but don't purchase anything, I contacted them withing the hour as I don't have the full Kontakt software and could not use Aurora Choir as it only said "for kontakt" but it does NOT work with the Kontakt player. I had to open a pay pal case and they "Still" took my money.

Tip for consumers:
Run from ADSR and Aria Choirs.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterd1165
2 reviews
6 helpful votes
October 29th, 2020

I'm an experienced musician and recently made my first my first purchase at ADSR. When I paid and my order (it was digital) didn't arrive or show in my account even after several hours, I sent their support team an email. When a full day ended with no product serial I sent another email requesting they cancel my order. Three days after my purchase, after I put through a refund request with PayPal, their customer support person contacted me and refused to cancel my order. I asked to escalate the order and told them I was sharing my experience on website review sites. The support person's boss contacted me and offered a refund conditional on me taking down my negative review on Trust Pilot. I told him that I find that unethical, my refund shouldn't be conditional and I was going to update my reviews to share what he tried to do. I am currently awaiting PayPal making a decision. But friends, sometimes problems occur. You want to be confident you're dealing with a decent, trustworthy business. ADSR does not meet that criterion. It's worth noting that ADSR promises the following: Purchases are only eligible for refund within 14 days from the date of purchase." Clearly, my experience shows that they do not honor their stated policy.

Tip for consumers:
ADSR does not honor their stated 14 day return policy. I needed to battle ADSR through PayPal. This is one of the sleaziest companies I have dealt with in a long time.

Products used:
Nothing. I didn't use the product and requested a refund prior to their delivering it (a digital product).

Service
Value
Shipping
Returns
Quality

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