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Peter D.

  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Art & Design

Member since October 2020

  • Reviews

    2

  • First Reviews

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  • Thank Yous

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  • Fans

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  • Profile Views

    42

Review Distribution

2 Reviews by Peter

10/29/20

I'm an experienced musician and recently made my first my first purchase at ADSR. When I paid and my order (it was digital) didn't arrive or show in my account even after several hours, I sent their support team an email. When a full day ended with no product serial I sent another email requesting they cancel my order. Three days after my purchase, after I put through a refund request with PayPal, their customer support person contacted me and refused to cancel my order. I asked to escalate the order and told them I was sharing my experience on website review sites. The support person's boss contacted me and offered a refund conditional on me taking down my negative review on Trust Pilot. I told him that I find that unethical, my refund shouldn't be conditional and I was going to update my reviews to share what he tried to do. I am currently awaiting PayPal making a decision. But friends, sometimes problems occur. You want to be confident you're dealing with a decent, trustworthy business. ADSR does not meet that criterion. It's worth noting that ADSR promises the following: Purchases are only eligible for refund within 14 days from the date of purchase." Clearly, my experience shows that they do not honor their stated policy.

Tip for consumers:
ADSR does not honor their stated 14 day return policy. I needed to battle ADSR through PayPal. This is one of the sleaziest companies I have dealt with in a long time.

Products used:
Nothing. I didn't use the product and requested a refund prior to their delivering it (a digital product).

Service
Value
Shipping
Returns
Quality
10/16/20

My business uses a good deal of stock images and has found Yay Images to have an excellent selection of high quality images at better rates than other stick image sites. I absolutely recommend them.

Peter Has Earned 2 Votes

Peter D.'s review of ADSR earned 2 Very Helpful votes

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