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This is an update to a negative review I recently gave to ADSR. Their Customer Support guy persisted in his assistance with me & we finally got the plug-in I had ordered to install correctly (I had to do an "offline" install for it to finally work). I'm not thrilled with how convoluted & esoteric (not to mention lengthy) the simple act of buying a plug-in was - but I understand that companies need to protect their property. ADSR was consistent & empathetic to my frustration & naivete' and never gave up with thoughtful suggestions.
Tip for consumers:
Be patient with customer support (in our instant gratification culture - I was frustrated with how long the response times were - but admittedly, my assistant guy was sufficiently timely - not to mention persistent & very polite with helping me through a difficult install).
Products used:
Vocal Finalizer
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