Adrianna Papell

I did not know I was buying a final sale item. Now I cannot return a dress that feels like it weighs 10 lbs and beads fell off as I was opening the package. No help from customer service

I bought a very nice dress for my daughter's bridal shower that came via post with the security tag still attached. Unfortunately, I did not notice this until I was about to steam the dress and head to the event. It took three male family members about an hour to remove the tag without staining the dress. I was fortunate. All I wanted was for someone at the company to issue an apology and possibly explain how this could have happened. I gave them every bit of information that they needed except the order number which I no longer had available to me because I had recently changed phones and no longer had access to that email. Also, I had bought the dress 6 months earlier and left it hanging in my closet. With my name, email address, telephone number the last four digits of credit card number I expected them to be able to find the order in their system.
Please check the orders you received from their website as their quality assurance for shipping is poor or inconsistent at best. And, don't expect any sympathy or empathy from the customer service representatives. They have none.

Ordered and received three dresses from Adrianna Papell. Disappointed as sizing was off and dresses were scratchy. Returned all dresses the very next day via FEDEX to address provided. Was only given credit for two dresses. It's been six weeks and I've spoken with customer service three times, every time telling me credit will be processed. Each time I received an automatic email saying I would get store credit. Emailed three times and was told it would be corrected in 2 to 3 business days. Six weeks later I have filed a claim with my credit card company to dispute charges. Can't believe it's been such a hassle. Never had any issues with Dillard's, Nordstrom's or Macy's.

I ordered 3 dresses for a vacation event during their sale and yes, sometimes I expect shipping to take a little longer because I live in Hawaii. Well I don't know what method they chose but it must have been the cheapest and slowest method they could find because my dresses took 5 weeks to arrive. They didn't arrive in time for my event. I had to go back-and-forth with customer service multiple times because the dresses took so long to get here that I couldn't choose regular refund because of how long it was past the sale date. I would've considered keeping the dresses, but honestly, they were not the best quality. After all this hassle and wait, they charged me return shipping which happened to be express FedEx. So they were willing to ship their dresses back to them on my dime at an extremely fast rate, but were unwilling to ship them in a manner that would have gotten them to me in a timely fashion.

Short answers, no explanations, no empathy for my problem. Ended up buying a gorgeous dress somewhere else instead of buying two from them. Their loss. Very unusual rude treatment of customers for the USA.

Spring cleaning and found my well loved polka dot dress is getting tight. It's been worn and hand washed 6-7 times and still looks so good. DCO but stood up to hand washing. Will keep for another season if I can fit into it. Zipper still in good shape and seams all in good shape. Great purchase.

Purchased 4 dress that I needed for an upcoming event. Got them and 2 out of the 4 worked but would need alterations. Took them to for an alteration estimate and the alterations would cost more than the dresses. Went online to return the dresses and they charge you for your return and a restocking fee of $9.95 for the first item and an additional $5 for each item after that. Straight robbery! Absolutely out of this world! I will NOT be shopping there ever again! Please google the dress you want and find it at a local department store and do not buy it from the online site.

I purchased a sequined dress for a special occasion which cost £290. I loved the dress but on the first wear a lot of sequins fell off. I wore it again a few weeks later to a party and more sequins plus many of the beads which formed the stripes in the dress fell off - the dress looks awful and tatty now but customer services say that it was fine when they sent it to me so the only thing they can do is to send me some sequins for me to sew back on! Really poor quality and dreadful customer service! I will not purchase from them again and do not recommend this company at all!

I found a dress I liked to wear as a bridesmaid dress for a friend's wedding. Was sent a shipment notification 3 days later. Several days pass and the FedEx tracking still says "pending" and they had not received the dress. I email customer service to ask when it will ship. I needed to know if it would arrive in time for me to have alterations done because they have such a poor selection of petite sizes. No response. Over the next week I sent 3 more emails because it still had not shipped. Still no response. I finally disputed the payment through PayPal and that got their attention. I was told they were looking into it and it would ship in a couple days. It's now been 2 weeks since it supposedly "shipped" and I get a refund. I believe they take your money for items they don't have and send a shipment notification to make it appear they sent it. This is straight up fraud. And no one will respond to answer your emails. Avoid this shady company.

I purchased a AP dress for my son's wedding and the quality was wonderful, even classier in person. I'm a size 8 and the dress fit perfect. Needed cups added, but that was the only alterations. Guests raved over this dress. I would definitely purchase this brand again.

I will never again order anything from this ripoff of a company! They not only charge you shipping of $9.95 they also charge you $9.95 return shipping and then to top it off after they recieved my return they tell you it will be 15 days before you get your credit! I paid you the same day I ordered WHY would I have to wait 15 days for my credit! This company is a total ripoff. The dresses are cheaply made and not worth the money. If I had seen these reviews before ordering I never would have! Please don't order from this company I'd shop elsewhere

The customer service was excellent in my last order experience. My original order got some issues. I contacted the customer service, by phones and emails. They responded and took actions very quick. The customer representives exactly understood the issues I was encountering and took the right actions right away to resolve them. I am happy with the customer service though.

I bought a beautiful dress in 2 sizes. I wasnt sure which size I would need. The dress was beautiful and I couldn't have been happier. HOWEVER, sending the dress back that I did not need has been an enormous pain. I sent the dress back In July 20th. It arrived back to them on July 22. I included everything they asked me to do. It's July 30th and I get automated responses or misinformation. I am about to just have my credit card handle it. So irritating, especially since I love the dress.

Charged me for an item that was never received! Refused to provide a refund. Customer service is pretty much non-existent. Will never shop with this fraudulent company again.

No petite sizes so hard to fit shorter ladies. Will need to pay for alterations. Buyer Beware... Return policy is just 30 days so make sure you comply. It takes them weeks to process your return and weeks to issue you a credit. Then they dictate how you can use that credit. Can't split it. Must be used all at one time but never state that on their website. Poor Customer service. I would NEVER but there again. Just not worth it. Too many other nice dress/gown options from stores and sites that are much more customer friendly.

DO NOT buy from their website directly. Especially the sale section. I am getting stuck with a merchandise credit on an item that did not have "final sale" on the item description page. I called customer service and no one could help me understand why I am not getting a refund to my credit card. There is no manager onsite apparently after 5 pm, which is when most people can call because it is after work. Then the customer service rep. Said corporate issues the refunds, but would not give me their information to call them directly. In the market retailers are in today, based on the customer service I received, Adrianna Papell will lose all their customers.

This company does not stand by its product! I ordered my dress from here and 8 bridesmaid dresses. ALL of them had beads falling off. Full strands even before the ceremony. When I reached out to them they said that they gave a bag of beads with the gowns. Are you kidding me? The day of my daughters wedding before the wedding I am supposed to so on beads. They offered me 10% off my next purchase. I would never order from them again. Customer service is rude! And try to write a review on their page, the send an email to you saying that they will not post your reviews.

I returned a very expensive evening gown to them three months ago, never worn, in pristine condition. It was sent back approximately 1 week after receiving it, well within the stated time limit for returns. After numerous phone calls and a litany of excuses, I am still waiting for them to refund my money and am starting to think I may never be refunded. Online BUYER BEWARE when dealing directly with this company! Their products are lovely but their business practices are very shoddy/shady.

I have to say that I love the dress, it took less than a month to arrive and I'm happy with that! Unfortunately, when I opened up the plastic, there were so many sequins falls off! It is normal for sequins to fall off from a full-on sequin dress but this is way out of normal. I look closely on the threads and the workmanship is so bad that all threads are left hanging, no dead knot. My mom have to scan through the dress and fix it! It's expensive for what it is. I would definitely not recommend it unless they improve their workmanship.