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Adorama Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.
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I like shopping at Adorama they have quality products free shipping cash back in rewards and good sale prices.
Fast delivery, Great pice, Everything as promised. The long zoom range and 1" sensor in a small form factor make for a great travel camera.
Really enjoyed my experience once again on Adorama. They had great deal bundles revolving my new Sony A6400 camera, and it all shipped to me door very next day. Will refer to them again in the future
Great product at an amazing price! Delivery and communications were A++. Highly recommend Adorama! Thanks
I am very happy with the prompt service and the quality of the product delivered. I would definitely order from them again.
The value was incredible, the packaging was spot on, and the customer service/support system was surprisingly unique (they assign you a specific Concierge after you make a camera purchase - which I think is pretty cool). I was able to get a combination of items for a great price. The items were well taken care of. Thank you, Adorama!
Not a single problem when ordering. As smooth as it should be! Everything arrived on time, and safe leaving me extremely happy.
Started to order from amazon and decided to go straight to the source. Great experience. Excellent customer service.
Very happy with my purchase. Very good deal on refurbished Nikon D7500. Easy ordering and shipping. Like Adorama's reputation.
I have recovered my laptop but I had problems with UPS, I am sorry to say that UPS has very bad customer service, I was told that my package was being delivered at the end of the day with means in California should be 4-6 P.M. they came at 1:20 I ask them if they could bring my package back they refused to, so Friday I had to pickup the laptop myself.
The buying experience was satisfactory and the product has been excellent so far( MacBook 16" Pro). I was able to transfer most of my needed files to the MacBook Pro without any trouble.
Great selection and prices. Adorama had the MacBook Pro my employee required, in the configuration we needed.
Placed order 01-17-2020. Received UPS pkg with slide only. Immediately contacted customer service to notify that gimball was not delivered. Roxanne noted that weight of UPS pkg did not match weight it should have been, if both items were shipped. She was contacting warehouse to find missing gimbal. Every time I call they are still waiting to talk to Shipping manager. Frustrated by the run around! Ship me the gimbal asap or give me a prepaid pkg to return the slide, and give me a full refund. Horrible customer service!
I have placed multiple orders with Adorama over the years. Most recent was a Tamron 150-600 VC lens for Nikon, used. Arrived on great condition, reasonable time and works perfect tot.
Since Nikon provided a Z7 firmware upgrade to allow CFexpress memory cards, I ordered a 256GB card from Adorama. However, the 256GB card remained on backorder for an extended time. So I canceled that order and replaced it with an order for the 512GB card which was listed as in stock. The card arrived on time and works perfectly in my Nikon Z7 camera.
Product came in with no problems. Nice to know that they check to make sure everything came in. Thank you
Adorama has very good pricing on their used gear. I recently got a D500 and a 200-500 and both were in impeccable condition.
I had shoprunner runner two day shipping, but received the mac via ground (over a week). The macbook pro is great and the price was discounted, which is great for a new mac. Selection was great and ordering easy.
I just recently found out about this website and I am glad that I did. Easy browsing, great prices, and follow up! Can't wait to make more purchases on here :)
On time delivery, excellent customer care throughout the buying process. Strongly recommended for anyone to buy high end or consumer gear.
From the business
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Archana,
I apologize if this has not been a smooth process. If you have a moment, can you please send me your order number. I'd like to review what happened and see how I can help. My email is nancym@adorama.com
Looking forward to hearing from you,
Nancy Miller
Adorama CS Ambassador