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Archana B.

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1 Review by Archana

Adorama

  • Adorama

“RRS gimbal head and nodal slide”
1/27/20

Placed order 01-17-2020. Received UPS pkg with slide only. Immediately contacted customer service to notify that gimball was not delivered. Roxanne noted that weight of UPS pkg did not match weight it should have been, if both items were shipped. She was contacting warehouse to find missing gimbal. Every time I call they are still waiting to talk to Shipping manager. Frustrated by the run around! Ship me the gimbal asap or give me a prepaid pkg to return the slide, and give me a full refund. Horrible customer service!

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Helpful  (4)
Thank you
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Nancy M. – Adorama Rep

Hi Archana,

I apologize if this has not been a smooth process. If you have a moment, can you please send me your order number. I'd like to review what happened and see how I can help. My email is nancym@adorama.com

Looking forward to hearing from you,

Nancy Miller
Adorama CS Ambassador

Archana Has Earned 4 Votes

Archana B.'s review of Adorama earned 4 Very Helpful votes

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