Adorama

I recently purchased three used Nikon Lens from Adorama. All three arrive as expected and on time. What I didn't expect was the unusual packaging. Two of the lens arrive packed in Nikon Cases, no problem. However, the most expense lens (approx $700) arrived in a plastic "zip lock" type bag - no case of any kind. The last time I checked a 16mm -80mm Nikon zoom lens is considered to be fairly fragile. When I finally got through to a real person in NYC and not in the Philippians I was told this. "When you buy used or reconditioned lens they don't come with cases." Strange that two out of three lens did come with cases, so much for that comment. I then looked at their website to see if they even did carry a case for it. Sure enough they had a used case for this exact lens in E+ condition for $21.95 plus shipping. (Yes, I had to purchase it and pay to ship it)
Ponder this? I have spent just over $5,000 on photographic equipment this past month and I have purchased it through various vendors just to see how professional they were. With Adorama they had a $950+ order and chose to send a fairly expensive lens in a plastic bag rather then put it in a $15 to $20 case. The bottom line is they got their $21.95 for the case but lost thousands of dollars in future orders. Not what I would call a smart or profitable business decision on their part. Is it a Good Product - Yes / Good Customer Relations - NO / Common Sense - Apparently Not

Dr. Gary H. Kadow
The Villages, FL

I ordered a SDD it was for a PC I'm trying to build. When I ordered it a day or two later they told me it was on back order and my order was sent to the manufacturing. Which I find wrong because when I looked it was in stock. I waited until payday so I could cancel the order get my money back and order a different one. I contacted them the day I got paid telling them I wish to cancel. Later that day they replied back apologizing that it was already shipped out. I got the item that following Thursday. I never opened it. The following week when I was out in the neighborhood for UPS, I shipped it back. I kept the receipt with the tracking number I read one email telling me it'll be 3-5 days for a refund then I read elsewhere that it's 2-3 days for a refund. When I looked Thursday it showed on UPS that the item was delivered and left at the warehouse dock door. I sent them an email this past Friday (due to Monday being a holiday) asking about a refund and I gave them the tracking number. Never heard back. They're lucky that I'm not taking this to the next step and suing this company because I would. I sent the item back I want my money back! How hard is it for this company to understand?

I am surprised by Adorama's bait and switch return policy. Not only did they deceive me by not noting a different return policy for the TV I ordered on the page of the item, nor did they note it on checkout, nor did I see it when I looked at their return policy (they have this exception noted elsewhere, and no notation in the 30 day return policy), and their return policy of a 30 day return was noted on my receipt... when I got my TV the day of and opened it, it looked like it had been thrown down stairs. Helen blamed me for not opening it (it was delivered to my office, and the person who signed for it didn't even know it was a TV, and didn't know that it was "protocol" to make the driver wait. The driver didn't tell us to check it, and how could he have known that it was a TV to begin with? He just signs what is delivered). None of this was made clear to me, and Helen continually blames me. I only shop online and have never encountered such rude service and horrible return policy. Why would you buy a TV online if when it arrives damaged, you can't return it?

I purchased an expensive laptop case because the description of the case said it came with a removable laptop sleeve. I contacted customer service when the case did not contain the removable sleeve and the case did not secure the laptop without it. After a week, I received the following response:

Hi Corrinne,

Good day!

I received a feedback from the manufacturer advising us that the item
Doesn't come with a removable laptop sleeve and this is a listing error.

We have already reported it to our back office for it to be corrected.

If you need further assistance, please feel free to call our customer
Service at *******500.

Thank You

Gabriel P.| Adorama Inc.| Customer Service

My name is not Corrinne, the item delivered was not as described, and they have ignored my request to either send the missing item, allow return of the case for refund, or provide a partial refund for the missing item.

This was Adoromas listing error, not a typographical error. The item was not as described. A reputable company does not just say Oops, sorry.

Please dont buy from these people who knows what you will actually get.