Gary K.

I recently purchased three used Nikon Lens from Adorama. All three arrive as expected and on time. What I didn't expect was the unusual packaging. Two of the lens arrive packed in Nikon Cases, no problem. However, the most expense lens (approx $700) arrived in a plastic "zip lock" type bag - no case of any kind. The last time I checked a 16mm -80mm Nikon zoom lens is considered to be fairly fragile. When I finally got through to a real person in NYC and not in the Philippians I was told this. "When you buy used or reconditioned lens they don't come with cases." Strange that two out of three lens did come with cases, so much for that comment. I then looked at their website to see if they even did carry a case for it. Sure enough they had a used case for this exact lens in E+ condition for $21.95 plus shipping. (Yes, I had to purchase it and pay to ship it)
Ponder this? I have spent just over $5,000 on photographic equipment this past month and I have purchased it through various vendors just to see how professional they were. With Adorama they had a $950+ order and chose to send a fairly expensive lens in a plastic bag rather then put it in a $15 to $20 case. The bottom line is they got their $21.95 for the case but lost thousands of dollars in future orders. Not what I would call a smart or profitable business decision on their part. Is it a Good Product - Yes / Good Customer Relations - NO / Common Sense - Apparently Not

Dr. Gary H. Kadow
The Villages, FL