Acorn TV

When you have difficulty, you are asked to send an email. There is supposed to be a response within 24 hours. Two weeks later and still no response. I cannot get my money back.

I remember when I signed up for the free trial only to watch Doc Martin, then I liked what was in their content so decided to keep the subscription, but I just called to switch over to a 12 month customer because it's cheaper than monthly and I cannot stop watching all this good videos!

Signed up for year subscription on 26 sept 2018 could not get app to work on samsung 4k tv, emailed Acorn on 27th and again on the 28th no reply so assuming they must all be on holiday lol and asked them how to get the app working. Thenon sept 28th 2018 noticed as of the 27th samsung no longer recognises the acorn app. Did samsung just say that the morning of the 27th and was it a surprise to Acorn? On the Acorn web site said that you can get Acorn Tv through Amazon Prime but no instructions how to do it. Seems they dont care they got my years subscription money so now have to try to get it back.

Diabolic and shambolic service who fleece customers it lets customers down without a support mechanism not to its credit

7/26/16
Right now, I am not able to access the Acorn TV site. Well, actually, when I click on Acorn TV, it does bring up the categories: "new releases," "browse all," etc.; however, when I click on "browse all" it jumps back to Acorn TV. Earlier in the evening, I was viewing the new series MARTIN. I had to leave, and when I came back to it, I had a message saying that I had exceeded the number of streaming sites (or something like that), and that I must disengage the other sites. I do not subscribe to any other sites. It is a humongous mess!

I have been lied to so many times today that I have lost track. This used to be my favorite. Something happened in July. The app ceased to work with Apple. The company lied and said they just learned about it. I was told this TODAY, in NOVEMBER. The app store reviews back me up. They don't answer their emails. NONE OF THE ONLINE NUMBERS WORK. Everything connects to Totes, who are the US company. AGAIN, NONE OF THE PHONE NUMBERS WORK. I finally got a Totes employee who told me to call *******466. You will not find this number connected to this company. Sometimes employees will lie and say it is a wrong number. Sometimes it will just not connect. Keep calling. Eventually it will work. They will say this is a recent problem that they just learned about TODAY. LIE. They will tell you you must cancel thru Apple. LIE. Something has gone very wrong at this company. RUN AWAY.

I have a Samsung Smart TV and the only problem I've had is going back a few days later and not being able to continue watching the same show, it just keeps reverting back to the beginning page? I wait a few days then can usually get it back, obviously something on their end. It is SO cheap and there are SO many TV shows to see that I just find something else to watch. I am British and I love having all these shows to watch in the US, and the ROKU stick is so easy, just stick it in the back of the TV, enter the info on the TV screen and off u go. I had a slight problem signing up on the screen as I am useless at this stuff but I called Roku right away and they got back to me within an hour on a Saturday night.and walked me through it.

I really wanted to enjoy Acorn's options but after paying for a year's subscription I find that everything I try to watch is interrupted by buffering--sometimes for so long that I give up and move on. I don't understand why I'm able to access Netflix and Amazon Prime without encountering this problem. Wish I'd saved my money and stayed away from Acorn.

My Account
Account Status
Membership Type
Standard
Membership Status
ACTIVE
Membership Term
ANNUAL
Next Billing Date
03/08/2020
Subscription
NaN
Amount to be charged
NaN Plus taxes, where applicable

Name
Ruth Tobin
E-Mail
*******@bellsouth.net
Join Date
08/06/2014
Free Shipping ID
*******015