AchieveCard

This company charges you so much for everything. Yes you get your paycheck quicker but when you call to ask a question they just repeat the same answers over and over. I'm sorry iblah blah blah. I'm sorry bllah blah blah. So I say get me your supervisor over and over again so that he would get it. My son thought that was so funny, They took away the points system and never let anyone know unless you look at their website which was almost impossible to get onto so I stopped using it. Never got a letter. I had not used any of my points so I had millions racked u p. But will they compensate for that noooo. With they fix charges on your card? No they will only apologize and tell you to figure it out. This is the worst card I have ever ever ever had and I will never use them again. ABSOLUTELY NO HELP WHEN NEEDED JUST RAMBLINGS OF THE SAME THINGS OVER AND OVER AGAIN.

I have had the card for about 8 years and have not had much of a problem with it. I usually get my deposits 2-4 days early with no problem. It only charges. 95 if you use it as debit so i would recommend always using as credit! And a plus about it is if you use it at the atm they tell you too on the 2nd of every month they credit your account back all the atm fees you used the prior month. The only problem is there is a monthly maintenance fee of 9.95 taken out on the 10th of every month. But due to always getting my checks early and getting credited the atm fees back, Im willing to accept the minor inconvenience...

(1) Horrible customer service. Representative asked me identified her self, stated that I should wait 2 hours for my already 3 days late direct deposit to post, then after finally hearing my question, redirected my call to a dead line disconnection. Plan on waiting 2 hours. EVERY TIME YOU CALL! I am canceling THIS blood sucking leach account ASAP. In 2 years, paying $9.95 a month+, ACHIEVE has Redirected my direct deposit 6 times! Not worth the trouble!

I am debating between 2-3 stars and I can not decide. The good news about this card is you can load it up with money and then use it like a credit card to buy things online or to make purchases. Great for people like me that cannot get a standard credit card where you make monthly purchases and pay at the end of the month. My only problem with this is that I have done some research online and have found that the card lacks the buyer protection typical with other credit cards meaning if you get over changed it is difficult to get your money back. Partially because you already prepaid it whereas with a traditional credit card you have not paid it. Achievecard gets a bad rap because of this but it isn't a scam and they are partnered with mastercard MC which is better than some of the other ones out there like this. I just wish they had better protection along with the card. I have also heard of some people getting their card number stolen and then not being able to get their money back too.

This card / business gets 0 stars! POOR, POOR, HORRIBLE customer service dept.! NO HELP@ ALL when it came to getting information about MY OWN debit card account! I asked the customer service dept. to send me a letter / written statement to my e-mail account verifying that I had CLOSED my account. The customer service agent told me that he could not do that, they are not authorized to do such a task! HUH? I said "this is a bank, if I can receive monthly account statements in writing, then why can't I receive a verification statement that my account is now closed?" The agent got nasty & told me again, they could not do it! I don't understand that at all. I called back 4 other times to talk to a supervisor & he said the same thing at first... Then he said he would send over a verification request form to a "back office" & they would take care of it. Who ever heard of a "back office" in a bank? Still to this day, I do not have my confirmation of my closed account! Wont recommend this card / company to anyone... They did send me an e-mail for a customer service survey asking if I my problem was resolved to my satisfaction& rate their customer service! Lol... Are they serious?

I cancelled my online bank account with Achieve Card. At the time I closed the account because their service over the last four years has been HORRIBLE, I moved. When I closed the account I advised the representative that I moved and to send my remaining balance to my new address and he agreed. I called back to see when and if the my check was mailed out and then is when I was told that they can mail to the address I provided because that is not the address on file and for me to send in my license, ssn, and proof of residence. I advised the representative that I am an identity theft victim but I will send it. At that time I also advised the representative that I do not pay utilities as they are included in my rent. I emailed the items along with my lease and yet they still refuse to send me my money. It has been three months and after calling SEVERAL times a week for three months and getting an attorney and having the attorney communicate with them, they still refuse to send my money to my current address still stating they have to send it to the address they have on file which makes NO sense ESPECIALLY since I no longer live there so why send it there when I have furnished them everything they needed to send me my money.

I NEED MY MONEY! I AM NOT WORKING now with the Coronavirus outbreak and they are stealing my money! My next step[ is to that them to court. I SHOULD NOT have to pay money to get my money back from them but I will do it as I have been advised my attorney he will try again to contact them but it they do not comply we will sue them in small claims court.