Faye C.

This card / business gets 0 stars! POOR, POOR, HORRIBLE customer service dept.! NO HELP@ ALL when it came to getting information about MY OWN debit card account! I asked the customer service dept. to send me a letter / written statement to my e-mail account verifying that I had CLOSED my account. The customer service agent told me that he could not do that, they are not authorized to do such a task! HUH? I said "this is a bank, if I can receive monthly account statements in writing, then why can't I receive a verification statement that my account is now closed?" The agent got nasty & told me again, they could not do it! I don't understand that at all. I called back 4 other times to talk to a supervisor & he said the same thing at first... Then he said he would send over a verification request form to a "back office" & they would take care of it. Who ever heard of a "back office" in a bank? Still to this day, I do not have my confirmation of my closed account! Wont recommend this card / company to anyone... They did send me an e-mail for a customer service survey asking if I my problem was resolved to my satisfaction& rate their customer service! Lol... Are they serious?