Kimberly J.

I cancelled my online bank account with Achieve Card. At the time I closed the account because their service over the last four years has been HORRIBLE, I moved. When I closed the account I advised the representative that I moved and to send my remaining balance to my new address and he agreed. I called back to see when and if the my check was mailed out and then is when I was told that they can mail to the address I provided because that is not the address on file and for me to send in my license, ssn, and proof of residence. I advised the representative that I am an identity theft victim but I will send it. At that time I also advised the representative that I do not pay utilities as they are included in my rent. I emailed the items along with my lease and yet they still refuse to send me my money. It has been three months and after calling SEVERAL times a week for three months and getting an attorney and having the attorney communicate with them, they still refuse to send my money to my current address still stating they have to send it to the address they have on file which makes NO sense ESPECIALLY since I no longer live there so why send it there when I have furnished them everything they needed to send me my money.

I NEED MY MONEY! I AM NOT WORKING now with the Coronavirus outbreak and they are stealing my money! My next step[ is to that them to court. I SHOULD NOT have to pay money to get my money back from them but I will do it as I have been advised my attorney he will try again to contact them but it they do not comply we will sue them in small claims court.