Ace Hardware

Was told to leave the store after asking them to put up an American flag out front. Was told I was harassing the employees. Disgusting.

HR department very rude, gossipy and cliquish. Extremely disappointing to see grown adults behave this way. Not a good example for anyone.

I go to Festival Plaza and I often find what I look for. Staff is great. In particular, Mr. Densel..

My review will describe the horrible customer service of my local ACE hardware store, 2266 Nostrand Ave in Brooklyn, and it's corporate office. The staff at 2266 Nostrand Ave showed negligence when I asked about the return policy and they never acknowledged it. This consumer complaint has not been resolved and I was met with rudeness by the local store management, incompetence, and bureaucratic delay tactics. ACE's corporate customer service department was no help either.

I was misled about ACE's return policy and was told I could return my items with a receipt before 30 days. I was NEVER told by the store the items must be unopened. I requested a refund and even offered to accept store credit when I returned the "like new" items. My complaint was met with horrible customer service and a dismissive attitude.

My attempts to resolve this at the corporate level were unsuccessful also. I made four phone calls and ACE's customer service department reached out to the store twice. But, ACE's negligence was never acknowledged and I was even misdirected in an attempt to dismiss my efforts. This included telling me to apply to their Rewards Profile program. The 2266 Nostrand Ave store wanted me to go to another ACE hardware store and ask for a refund. These were classic misdirect tactics that are unacceptable. They show a attitude that does not value the customer experience nor value return customers. There was never an attempt to admit poor customer service and resolve the dispute. I feel I made every attempt to resolve this issue with the 2266 Nostrand Ave store and corporate headquarters.

Customers who wish to shop at ACE need to know how poor their customer service, from the local to the corporate level, really is. I hope this review helps customers when they decide if they will spend their hard earned money at the 2266 Nostrand Ave ACE store. I feel customers are better off taking advantage of better return policies at Loews or Home Depot.

Ace is the place with the hapless hardware dolts.

Zero stars is too generous a rating for the disservice and disrespect I received from Ace Hardware's cavalcade of contemptible curs. As far as I'm concerned, the entire operation couldn't go bankrupt fast enough to suit me.

I purchased an Ace component (for about $10.00) online that failed to live up to its product specifications due to poor workmanship and inferior materials. The product, manufactured by Ace, is clearly marked with an Ace "Promise" Satisfaction Guaranteed. Their, so-called, Satisfaction Guarantee isn't worth the cardboard it's printed on.

I called Ace customer service. The Ace agent instructed me to place an order for a replacement product online, using my credit card, and have the replacement item shipped to my local Ace store. I followed the Ace representatives directions to the letter. The Ace agent also instructed me to take the defective cord to my local Ace store. He said as soon as the old cord is returned to the Ace Hardware store, he would credit my credit card for the amount I paid for the replacement item. Once again, I followed the Ace customer service person's specific instructions verbatim.

Did I receive a refund? No. Instead, the Ace customer service person bamboozled me into thinking I would. I attempted to speak to a supervisor about this deception, but no Ace customer support agent would connect me to one.

Do yourself a favor, folks. Make your life a helluva lot easier by taking all your business to Ace's fine competitors. Unlike the belligerent, duplicitous nincompoops at Ace, these superior business entities treat a customer as a necessity, rather than an adversary.

There's an old adage in business. If you don't take care of the customer, somebody else will. Bye-bye Ace. You're a disgrace.

Yesenia is always a very professional member of this store. Malia always has a smile. I love coming to the store. Always welcome Proffessional.

I ordered a $16 charcoal grill to be delivered to a local store. Was give an 1 week delivery window. The item was delivered damaged and the store saod they would send it back and that we would be getting a replacement a week later. A week later came amd the store was told that the item was left at the warehouse. I called customer service at thos poimt, explained my concern to several reps and was eventually escalated to a manager named Adrienne. I asked Adrienne if they could just send the item to my house sonce we were so far behind. He said he understood but could not change the shipping time or location at this point. He instead offered me a full refund and said that he would have the store bring it to my house when it does eventually arrive. I accepted and we hung up. Adrienne called me about 20 minutes later and said that he was only able to refund $10 pf th3 netire ammount but wpuld be happy to sign me up for their rewards program. He said that the store would not deliver the item. I now have no idea when I am or if i am gettimg the item and I omly have a partial refund. The title says it all. This company is absolute Trash.