A M.

Though I have an elderly family member who is a member of AARP, I refuse to join AARP until the organization severs all promotional and financial ties with Consumer Cellular. We were recently taken for a ride by the unscrupulous hoods at Consumer Cellular and it was not a pleasant or picturesque trip.

Ace is the place with the hapless hardware dolts.

Zero stars is too generous a rating for the disservice and disrespect I received from Ace Hardware's cavalcade of contemptible curs. As far as I'm concerned, the entire operation couldn't go bankrupt fast enough to suit me.

I purchased an Ace component (for about $10.00) online that failed to live up to its product specifications due to poor workmanship and inferior materials. The product, manufactured by Ace, is clearly marked with an Ace "Promise" Satisfaction Guaranteed. Their, so-called, Satisfaction Guarantee isn't worth the cardboard it's printed on.

I called Ace customer service. The Ace agent instructed me to place an order for a replacement product online, using my credit card, and have the replacement item shipped to my local Ace store. I followed the Ace representatives directions to the letter. The Ace agent also instructed me to take the defective cord to my local Ace store. He said as soon as the old cord is returned to the Ace Hardware store, he would credit my credit card for the amount I paid for the replacement item. Once again, I followed the Ace customer service person's specific instructions verbatim.

Did I receive a refund? No. Instead, the Ace customer service person bamboozled me into thinking I would. I attempted to speak to a supervisor about this deception, but no Ace customer support agent would connect me to one.

Do yourself a favor, folks. Make your life a helluva lot easier by taking all your business to Ace's fine competitors. Unlike the belligerent, duplicitous nincompoops at Ace, these superior business entities treat a customer as a necessity, rather than an adversary.

There's an old adage in business. If you don't take care of the customer, somebody else will. Bye-bye Ace. You're a disgrace.