Academy Sports & OutdoorReviews 139

Academy is horrible. They carry the lower end of product lines. The worst thing about them is attempting to shop online with them. Product descriptions are not always for the product you're viewing. The availability of products is not correct. The return process is a nightmare, especially if returning the item to a store. First a request has to be made. Then they email you a receipt with a barcode which is supposed to be scanned at the store. Sounds simple enough, except that the system won't be able to find the transaction. This has happened to me twice. First time the manager had to override the system, and manually enter the pricing info. Second time was a little more involved as I was trying to exchange the wrong size pants for the correct size pants. I purchased the regularly $34.99 priced pants on sale for $20.99, plus tax they were $22.72. Academy sent the wrong size. I wanted to exchange them for the correct size. Doesn't work like that. They issue a refund for the return. Then treat the replacement as a new transaction. The system could not find the transaction. Then the system issued a refund of $14.99, which was the price of a shirt that was on the same order, minus tax. The sales tax was not even refunded. So, I'm already out $6 at this point. Then they ring up the replacement pants, and they are now regular price (did not know this until I reviewed my receipt after leaving). Total scam. Customer purchases sale item, send them the wrong size, then charge them full price for the replacement item. Great business model if you don't want to retain loyal customers. After doing the math I came to the realization that I had spent a little over $40 for a pair of pants which were supposed to be $22.72. I do not trust Academy, and will no longer shop with them.

Academy deserves 0 stars. This company doesn't care about its customers. They lie about delivery dates and stock status daily. There corporate office is like talking to two year olds. All they can say is sorry I didnt do it. I cancelled all my orders and cut their high interest academy card in pieces. Never sign up for that no matter how many times they pressure you in store and online. Janessa M. Provided no help at their corporate office. Hopefully, Amazon shuts them down sooner than later

I got approved for a credit card the cashier pretty much begged me to sign up for. Ever since getting the credit card it's been nothing but a hassle. Every time I tried to use it I had to call customer support to get a restriction lifted. Now I have to do some more EXTRA $#*! and send 3 forms of ID just to use my card now. I don't have my social security card and I have to have that an inconvenience myself like I'm trying to get a job 🤦🏽. This has all around been a bad experience for a card I didn't even never thought about until it was brought to my attention. With service like this I don't think ACADEMY will be in Mississippi much longer.

I attempted to use their website to order 9 items. After 3 attempts and 3 telephone conversations with customer service people, covering 4 hours I thought My order was placed. WRONG! The last conversation was with a rep who called me, apologized for my difficulties and offered a 15% discount to compensate for my experience. 8 days later I visited their official website ( NO TELEPHNE NUMBER PROVIDED), because there were no shipping updates; emailed to m, as promised. Their automatic HELP system was useless.
The customer service provided by Academy Sports and Outdoor can be likened to the SERVICE a cow gets from a bull!

I ordered shoes online and they were delivered today but they have a security tag on them. I ordered online so I would not have to go to the store. I started an online chat with customer service and he said to print the label and send them back via FedEx. Then he would reorder them and give me 30% discount off for the inconvenience. Well first of all I don't have a printer and second of all they were on sale and now they are not so the discount he was giving me is only $4.23 less not 30%. That isn't even worth the gas or inconvenience. I am terribly disappointed.

Don't waste your time returning if you had to get another debit card due to fraud. They refuse to refund the $98 for shoes because because I have a new debit card which was not my choice. Instead a merchandise card I'll never spend any money there again.

The Academy Sports says they give a military discount. They only give a discount when they want to. Other stores give a discount on the other products all the time except for ammo and guns Academy Sports dishonors the military by only given discounts part-time. They shouldn't even give a discount at all if they're only going to give it part-time I've discussed this at length with them.

Just read the report on the termination of Academy Employees for trying to stop a shoplifter from leaving the store with a stolen weapon. I have been an Academy Customer for at least 35 years and sad to say because of the treatment of these employees I am now a FORMER CUSTOMER. Plenty of other places to buy sporting goods and shoes.

Double charged me for a child's bike helmet. I only received one. Customer services presumed to argue with me about only placing and paying one time when there is a double transaction on my bank account that says otherwise. So I have one bike helmet for the total amount of 77.88 and a return label for a second helmet I have not received. I will never make a purchase with this company again!

I was shocked and surprised to learn from the sales associate that Academy Sports & Outdoor does not offer everyday Military/Veteran discounts. They only offer that at certain times. Unlike one of their competitors ie. Bass Pro Shop. They are new in our City. Port St. Lucie FL. I'm sure AS&O wanted to tap into one of this Country's fastest growing Cities, That's fine. Veterans tend to be very loyal. This Veteran will stay loyal to companies that appreciate the service and sacrifices of the Men and Women who are Serving, have Served and those who will Serve this Country. Remember you Vote with your Wallet. Other than that. The store was clean. The staff was friendly. The price point is on point with their competition. Competition is good for the consumer after all.

About a month ago I was looking on line for any good ammo sales. Unfortunately I picked Academy Sports and Outdoors,what a mistake. They got me to apply for their credit card,which I got. Once I got it I went to their website and selected the ammo I wished to purchase,upon doing so I was told it was in stock and they charged it to my new credit card with them. I got my confirmation number and it was set up to arrive in 3 or 4 days. Well one day later I got a texted message followed by an email telling me that their out of stock and my order was canceled and the money would be put back in my account. After being disappointed, I went back to their website only to see the same ammo on sale ag again their,well that did it for me,can you imagine starting a relationship with a new client and being jacked around like this from another con game company in this day and age? Well I don't know about you,but I have better things to do with my time and money then to be jetted around by another flim flam company on the website so to quote a line from the movie Rainman Academy Sports sucks. This is just a warning to any other people who don't want to be made a sucker,bypass them and pick a real company that can stand by their word and deliver,don't waste your time with them only to be disappointed.

I ordered an electric bike online...pressed the order button and noticed the shipping address had changed and defaulted to my billing address. Normally that would not a problem but I chose the store in Oklahoma because I am IN Oklahoma. I had already spoke to the store and they were going to assemble it. Well the order could not be modified and it was less than a minute of placing the order. It would not cancel. So now I am calling customer service 5 min in and customer service feeds me a load of crap saying its on its way. 3 days later I get a text saying it is just now on its way...but no one is there. Academy DO BETTER! I don't have the product...no way of receiving it and I am out 400+ dollars Now I don't want to deal with Academy ever again. Shouldn't have come to this.

HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORROBLE HORRIBLE HORRIBLEHORRIBLE HORRIBLE HORRIBLE

Bought a tent for fall softball. Just got it out this past weekend. It's dry-rotted & they refuse to do anything about it. Won't even swap for same tent. Will no longer be a customer.

I ordered a product with a deal price. There was no movement and the order was canceled when we entered the estimated delivery date.

And they just say; Sorry! Out of stock!

And, the product is listed again at a regular price! Also, still waiting refund!

Be aware of this company, especially SALE products.

I ordered a pair of Kansas City Chiefs Shorts from the Springfield Academy store on Aug. 14th.
Suppose to be ready to pick up on Aug. 21st. Called the store to see if they were ready? The shorts were
Not there and they didn't know where they were! Called the store everyday that week and still they didn't know where they were. They were No Help at All! And Everyone I talked to could careless! Called on Aug. 28th a full 2 weeks since I ordered the shorts. Was told the they shipped out of the Olathe Kansas store on Aug. 15th. And Evidently they came in with (what I can only guess) was other Kansas City Chiefs apparel and was put out on the floor as floor stock. The Only good thing about this is Store Manager Bryan found out what happened and I was able to pick up my shorts today. Aug.28. Oh and they gave me a $ 5.00 off coupon... Yippee! I gave it away to someone in the store on my way out. At this point I honestly don't think I'll be buying Anything from Academy sports Again!
Janet Cain

NEVER get an academy credit card! They have ruined my credit! I was a loyal customer and they screwed me big time! They WILL NOT resolve the problem either! I paid my full amount on time every month and then around Christmas I made sure to send my payment off even earlier so I knew it would make it on time. Well, they say they didn't get it on time and charged me late fees that I WILL NOT pay. Told them to close my account and what do they do but keep charging me for BS! Screw these ppl. I always loved to shop at academy but I will not ever do it again. I would give them a ZERO star review bc they suck! I hope people read this and don't screw themselves like I did with this stupid credit card.