2 reviews for Academy Sports & Outdoor are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Kansas
1 review
0 helpful votes

Terrible experience; Horrible complaint follow-up
June 20, 2021

I am not a lawyer. False advertising is described as the crime or misconduct of publishing, transmitting, or otherwise publicly circulating an advertisement containing a false, misleading, or deceptive statement, made intentionally or recklessly to promote the sale of property, goods, or services to the public.
The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that's not true.

Academy Sports ran a "Big Deal" 3-day sale on the Spalding Arena Series II 60 in Glass In-Ground Basketball System, regular price $1600 for $800 from June 1 – June 3,2021.
SKU: ******* Item: *******G

Early in the morning when this deal became available, your website for ALL locations in KS, MO, AR & OK showed the same – Out of Stock, 0 of 1 items available for pickup. I took a screenshot of all.
Your stores all have a stanchion sign in front of the display advertising this basketball goal for $800. I have a photo of this too. The problem is there were none to sell in the stores either. Your store manager at the location in my Kansas hometown said, "They do this all the time. They advertise items we never have. There are no rainchecks. We are sorry you are frustrated. We do not have this goal, we have not had this goal for some time nor do we know when we will get it." Oh, and they would not sell the floor model to me. Nice.

Is this a common business practice for Academy Sports? None of these can purchased in the 4 state area where I live. All stores within 55 miles of my home (and the 4 state area) did not have one of these in stock nor could they tell me when they were getting one, certainly not within the 3 day sale period. Pathetic.

You drove traffic to your store. You ticked off everyone who wanted to buy this. I have purchased from Academy Sports before. I don't understand what your team is thinking. Your team knew there were none in stock. Your team knew there were none coming in within the sale window.
What did Academy Sports expect to gain from this other than customer complaints, frustration, inconvenience, loss of brand loyalty?

I sent a letter to your CEO, Ken Hicks, two weeks ago. NO ONE from your company reached out to me. Even your executive complaint team stinks. I contacted your Customer Service team and they offered me 10% off the regular price when it is in stock. Again, is this your normal business practice?

I gave you two weeks to reach out to me. You did not. I will now post this in as many locations as I can so buyers are aware of just how inept your company can be. I won't be expecting to read of your winning any JD Power awards any time soon.

Date of experience: June 20, 2021
Iowa
1 review
3 helpful votes

Terrible experience all the way around.
January 12, 2017

I bought this for my husband for Christmas. It was supposed to be a really special gift. While ordering it, I talked to someone via the online chat to ask about sizes since there were none available. I was told it was it was a one size fits all. I decided that it would be ok since he's a pretty average size. I made it clear it was for my husband. So I ordered it. It came in quicker than expected which is fantastic. However, and see picture below, it was for a small child. It might have fit a three year old. I wasn't mad at all, I called customer service figuring there was just a mix up. It took her 10 minutes before I asked her if she wanted my order number. She just kept repeating that it just says one size fits all, that she doesn't know what she wants from me. I finally ask for a manager. She told me she would have to call them on the manager line, and that it would be a wait. I said that it was fine. I was on hold for one hour. She would pick up every 20 minutes to make sure I still wanted to wait but phrasing it in a way that seemed like she was just seeing when I would tap and give up. I finally asked her after an hour if there was a manager in the office I could speak to. She told me that there wasn't one I could talk to and that I would have to continue waiting. I agreed. After the hour I found another number that I thought would connect me to someone else so I hung up. Not a minute after she calls me back saying that she spoke to the manager and asked if I ordered the one with the yellow or white draw strings because one of them is a child's size and the other is an adults. I explained, again, that I had gotten the black and red one with red draw strings and she responded with 'so it is the one with the yellow or white draw strings '. This went back and forth for a minute and I asked to speak to that manager she had just spoken to and she stated that she was trying to connect me but I hung up so I'll have a very long wait again. I told her that I'm losing my patience and that I will call back tomorrow. I was kind and polite the entire time and didn't want to start yelling so I called back two days later and decided I wanted a refund instead. Which they eventually gave me after not being willing to discuss the option of exchanging or explaining to me why it was a child's size when it said nothing about being a juniors or even pictured as such. I'm not normally one to complain about anything. I just wanted the right gi that can be used for my husband as this would've been perfect for him. I'm really disappointed that we won't be getting it and I won't be doing business with this company again.

I went to post this review as well on their site and they wouldn't post it. No apology or anything, just am email saying it didn't meet guidelines. That product has zero reviews on it, and now I know why. Below is a link to the product.

http://www.academy.com/shop/pdp/century-spider-monkey-brazilian-jiu-jitsu-gi-uniform

Date of experience: January 12, 2017
Loading...
2 reviews for Academy Sports & Outdoor are not recommended