Academy Sports & OutdoorReviews 139

My wife went to buy a gun and just because I took credit card out my wallet would not sell her a gun on her name when it it a joint account

I ordered 2 boxes of 40 caliber hand gun ammo that their website said was available. I recieved a order number a delivery date. 3 days later I recieve a email saying order was cancelled. I contacted Academy as to why my order was cancelled they said that the item was not available. I ask why was it avertised as available if it was not? I could not get a straight answer.

They suck bottom line if you can try to go elswhere they don't care about there customer and customer service is nothing but Indians that you can't understand and when you tell them to transfer you to someone higher up they never answer

I recently purchased a Mongoose bike from Academy on 290/1960. 1st my rear wheel was not true, had to be repaired by Trek. 2nd, Both my paddles broke at the same time while on a ride. The bike was poorly assembled. 3rd, this is the 2nd bike, the 1st bike would not switch gears, good thing I tested it out before leaving the store. I've barely had the bike for month half.

Beware of Academy Sports "bait & switch" pricing policies. I purchased a pair of men's boots on their website@ $59.99 and when I proceeded to checkout was being charged $79.99. The customer service rep said sometimes Google takes 2 weeks to take down a sales price and maybe my computer has
"Cookies" that hold sales prices? They refused to honor the price listed on their website!
Buyer beware - false pricing & horrible customer service

Just picked up my online order at Academy and bought some expensive Self Defense 380 rounds. A box of 25 is $32. Anyways they delivered it to my car and I went home. Opened the box and 9 rounds were MISSING out of the 25! Someone most likely internally is stealing bullets out of the boxes. I called the store and they said nothing they can do about ammo once it leaves the door. Well your person brought it to me. The response was well they should have checked it better, but you are out of luck. Never buying a thing again from Academy! Glad I placed a larger ammo order with another group.

Horrible customer service. Bought a pool 5 days later it was on sale $200 off. Even though policy says within 14 days of purchase they will credit you the difference, they would not.

Purchased a handgun online when I went to the n garland store to pick it up the clerk was slow which was ok. So 20 minutes into my lunch hour he finally gives me the ipad to answer the questions. Being in a hurry I answered a question wrong. The day shift was very polite about it and it was my fault. I was told my wife could always purchases it. So we went back around 7 pm after she bought and paid for it they said she could not buy it because we live at the same address and basically treated us like we were criminals trying to illegally purchase a gun. No one deserves such treatment and I will NEVER got to any Academy Sports for anything not even if they had a 1 cent sale on everything in their store

It says on the site that any item of $25 or more gets free shipping. However, i ordered an item of $400 and i did not receive any free shipping. I contacted costumer service and all she said was that my order doesnt qualify for free shipping. Plus, i wish i never purchased from them, ended up paying the double of what it costs on any other store. I definitely do not recommend this store to my worst enemy. That was my first and last purchase from them.

Spent a bit of time loading my cart with tennis balls. This seller advertises free shipping over $35 of orders. Get to the end, after having to fight with the cart to let me add tennis balls, and system will not give free shipping. Got a support person on chat, they say "tennis balls are too heavy for free shipping". I literally laughed at my wasted time. This site is a bait and switch dealer. Avoid at all cost folks.

Bought a Camping Bundle in Texas for use in The New River Gorge National Park West Virginia.
Everything worked perfectly.
The Tent withheld a Driving rainstorm for Days. No problem, no leaks. Used the included Fan to help start fires for cooking. Bought cheap D batteries from Dollar Tree to put in Light / Fan Combo and have used it every day for both purposes. Batteries still going strong after a week.
Thanks for having such an affordable option

I ordered $150 worth of magellan outdoors shirts and my cart said it was a BOGO (Buy one - Get one 50% off). When I checked out, I did not receive the BOGO and called customer care, sent pictures of my cart with the BOGO, and they refused to honor the discount. I even sent them the photo from Google showing they are advertising a BOGO. They didn't care or even offer any solution.

I purchased 45 ammo a few months back. I tried to load my 45 Kimber automatic last night and the rounds were entirely too long. I start looking at the ammo it says for a revolver. The representative at academy sports pointed and told me that's what he had and then sold it to me. I told him it was for a 45 automatic, and I did not realize that it was different until I tried to load the pistol. I tried to return it and the manager didn't even want talk to me and said I suggest you know what you're buying before you buy it! The manager was extremely rude and didn't even want to hear what I had to say! This happened at Academy sports in Franklin Tennessee. I will never buy anything from them again!

I recently bough a jock strap for my nephew and - not knowing which size to buy - I asked the associate if I bought the Large and X-Large if I could return the unused one. He said I could, no problem.

Fast forward about three weeks and I had time to go back and return the unused item. I was then told my return could not be accepted. If the item were used or worn I would understand, but the associate just looked at me funny when I tried to explain my previous interaction with an associate in his own store.

I ended up chucking the whole thing in the trash on the way out and saying goodbye to my $40. I have a lot of options for my sporting goods needs and I will not be utilizing Academy again.

I order a Smith & Weston MP AR. 22 online and shipped to my local store. Got there, filled out the paperwork and then waited for 45 minutes while they waiting on another store to fax a return policy form to them because they didn't have any.
They had scanned a barcode on my email so they knew exactly which gun was mine. Had my ID the whole time, even telling me happy early birthday (it's in two weeks) and called me by name over the store speaker when they finally got the return policy paperwork to print (their printer was broken down for about 45 minutes)
I never seen the box nor gun while I was there and they carried it straight to my trunk and I drove home. When I finally got it out, someone else's name is in the box along with their order number but the gun is already in my name. This just happened and I'm currently looking into what I need to do.

Been with Academy for 3 years. My wife and I caught Corona Virus at different time, but back to back. I was the worst not able to work for 10 days. I have never been late on payment. When I was able to leave the house. I did made a 25 usd payment. Not the 35 they requested. They refuse to dismiss the late charge. I cancel for they can't see it was a hard time.

I ordered 2 separate firearms on line and was given a delivery date. The 2nd one I ordered came in way before the delivery date. The first one I ordered never came in. I ask customer service what was going on and got several conflicting issues. "Was being delivered that day, to it hasn't been shipped" and they don't have any timeframe when it would be delivered. The next thing I know I get an email saying the order was canceled. I called to see why. They said it was because they didn't know when it would be delivered. I checked the website and the gun was $140. More and was available.

My experience at academy sports sucked the staff is rude the management doesn't care and their policies are so buyer unfriendly that I would never recommend academy to anyone looking to buy any item they have there's always somewhere else that has it and I guarantee it's cheaper and with better guarantee and bottom line better quality, their products suck, thanks for nothing academy you won't ever see my business again until you change everything.