AbeBooks

I orderd 6 books 3 weeks ago, i didnt get any email for my tracking information so i have been passing emails back and forth, all really polite. Which simply came down to the fact that they cant do anything without the ''right email' i dont even remember giving a email adress and even if i had it still wouldnt be because i didnt recieve anything or dont even have a account with any of my emails! Later on they made a mistake by saying that they cant do anything without email or order number. I did have the order number, so i gave them the order number (which i did before on my other email but on this one they didnt know i had it). Then they forwarded it to the technical support and i got this email.

Hello,

Thank you for contacting AbeBooks.

Due to the unusual activity associated with your account, we have exercised our right to permanently close your account. Our customer agreement states:

You or AbeBooks may terminate this Agreement at any time with immediate effect and without any prior notice. AbeBooks may at any time and in its discretion immediately suspend or terminate (in whole or in part) your permission to use the Web sites without any notice or liability to You or any other person.

Please note that all orders have been cancelled and no charge was applied to the credit card.

Regards,

There has even been a charge on my credit card and i have been waiting for these books for 3 weeks! I hope the goverment or somebody starts taking action about this scam company.

I have only recently discovered ABE Used Booksellers and found them to be a bit cheaper than Amazon's used books, so in the past month I have placed several orders for used books from several different booksellers who sell via ABE Books. Well, each book I've received is not as I'd expected. I've found that the books "conditions" were exaggerated in the original seller posting - upon receiving the used book, I was very disappointed. Each book I received, in my opinion, was barely "acceptable condition", as opposed to being described by the seller as "good" or "very good". The final straw happened today when I received my copy of Light Between Oceans from Owls Booksellers in Toledo, MD. This book was listed by Owls Books on ABE Books as being "hardback in very good condition". What I received today is a PAPERBACK in only ACCEPTABLE CONDITION. I won't be placing anymore orders via ABE Books. ABE Books is not a dependable seller and part of the problem is that, unlike Amazon, ABE Books does not offer buyers the opportunity to give PUBLIC seller feedback. This is a big problem. If public seller feedback was allowed, book quality would probably ramp up and there would be better HONESTY among seller listings! I am recommending that people stick to AMAZON when purchasing used books online!

Purchased an overpriced book on Abebooks through their vendor Lost Books in Austin Texas and almost 3 weeks after shipping confirmation the book still had not arrived. I contacted seller and they claimed they could not find the book and offered to either keep my money and put me on a list if the should by chance come across the book or refund the purchase. After some digging I found this seller was trying to resell the book I purchased (the new listing has the EXACT SAME inventory number as my order) for 5x the price I originally paid for it. I contacted Abebooks to dispute this fraud by their seller only to get a generic email saying to contact seller. HUH? I did some deep searching online for customer support phone number as they do not publicize it on their website to get a recording to call back during business hours, I called well with in their business hours. Unfortunately I still needed the book so I found another seller selling a new copy of the book for double what I paid for the used book and purchased from ABC Books in Missouri. Four days later this seller sends me an email asking for $30 extra for heavy book shipping, mind you the book only weighs 8oz. Reluctantly I paid the extra processing only to have Abebooks double charge my credit card, cost of the book again plus the $30. The charge was declined and they canceled my order without being able to contact them on their error. I immediately contacted the seller to let them know of the error on Abe's part and a week later I still have no response from seller or Abebooks. Do not waste your time or money on Abebooks, Lost Books or ABC Books.

The Legend of Tallow Manor is an entertaining tale based on the romance between Benjamin Rawlings and Elizabeth Gatcombe. This childhood romance blossomed at Tallow Manor in Britain. Elizabeth was from a family of high ranking and Benjamin was the son of the farrier. They literally bumped into each other as children running around the grounds. They immediately liked each other's company. Elizabeth was having a party and personally invited Benjamin to attend. At the party, Benjamin stood up for Elizabeth when she was insulted by another boy, Grant. Unfortunately, Benjamin got beaten up by Grant and his allies. Elizabeth and Benjamin were then separated. They vowed to never forget each other. Elizabeth was sent to Italy to complete her education. They were later reunited as adults. This time around, Benjamin was the owner of Tallow Manor. As a true gentleman, he offered Elizabeth her old home back as a gift.
The Legacy of Tallow Manor is quite intriguing. It spans a few continents as the main characters were physically poles apart in their adult years. I love the fact that author Terence. J. Goodchild was able to trace the issues of war and slavery in a tasteful manner. The contrast between the genteel, aristocratic life and the working class is quite dramatic. This clearly indicates that life can be truly unpredictable. The ironic twist whereby the two main characters switched positions in their social standing is proof of the creative genius of the author. I also appreciate the plot within the plot feature in this story. The language is semi-formal which reflects the Elizabethan (pun intended) time period of the novel. I enjoyed the extra twists in the plot in terms of the true family heritage of the heroine. The language used is both colloquial and formal as the book encompasses personalities from different social strata. In essence, this novel makes you wish that you could find the type of enduring love that the two main characters share. This book is truly a wonderful read!

Goods as presented-as good as a new book-excellent service and very quick delivery-even to another country

They emailed me this morning and they explained what happened. They took care of the problem. The support team is fantastic.

You think you're helping bookstores but you're not. Avoid this site. It's just another Amazon-owned business helping people sell you garbage.

Sent me the wrong book in a book sleeve of the correct book to trick me, never buying from them ever again

I ordered a book from David Burnett Book via Abebooks. Steer well clear of this seller. They are miserable and petty. I ordered a book on xmas eve, paid for express shipping and was pleased to get an email saying that it would arrive by the 27th. Come the 28th it hadnt arrived and I couldn't find any tracking information, so I sent the following quick email
"Book was due to
Be delivered yesterday but no sign of it yet and I cant find any
Tracking information." I then recieved this reply
"Hello,

We received your order on Sat 24 Dec after the Post Offices closed.
Today is the first non-public holiday since 24th.

I had thought of sending a local scamp the 300 odd miles to your address
To deliver it personally but unfortunately the workhouse was closed over
Xmas so I couldn't find one.

But seriously - life is far too short for such nonsense from a customer
So I have cancelled your order and issued a refund.

Kind regards

Sarah Wood"
SO turns out it had never been shipped and thats someone missing out on a xmas present due to the seller being a miserable ****head

I wish I didn't have to give them one star. I notice practically everyone is complaining about them about the same thing. No delivery, no tracking number, no responses. Finally have to get a refund from the credit card company.

I ordered a book from them because it wasn't on Amazon and the book was required for a course that started immediately. It never arrived, and it probably was never shipped. I didn't know when I ordered it that they do not ship with tracking numbers. Demands to show me proof that the book was shipped as they kept claiming were met with polite non-responding responses in form-letter fashion, with the fake sincerity saying how important it was to them to respond in a timely fashion -- so how hard is it to look up a tracking number?

I asked for a refund after three weeks of waiting and their promising the shipment would take 4-6 days, but they insisted in making me wait until the last possible deadline. I could not confirm that they had the book or had shipped the book or what delivery time they intended to meet or who they had shipped it with.

I checked on the customer reviews for this store and found there were scores of people having the same problem that finally had to make a claim for a refund to their credit cards. I finally got the charge reversed on my credit card. I pity those that ordered it some other way than by credit card since they were trying to make me "apply" for a refund on their web site. Nuts to that.

Recommend not doing business with these guys. Think it might be a scam, taking orders, collecting money and then banking other people's money for a while until they get it back.

First, there's a lot of complaints about Abebooks not being the actual sellers. That's obvious because the seller and the city and state they're located in is plainly stated. Lots of websites do this, Ebay, Amazon and many more. Second, when people review Abebooks it would help to name the seller. As far as textbooks, if it's the beginning of a semester there's probably thousand of students looking for books and who knows how many are on the same page when they hit that buy button. Now for my review. I've put in several orders through Abebooks and I'm very satisfied. Books were as described and arrived within stated time. The companies I've ordered from were Better World Books, Green Earth Books, Hippo Books and Thrift Books.

11-19-14 I just wanted to add an update. I ordered 3 books from Blue Cloud Books through Abebooks on 11-14 and they came in on 11-17. Very fast but the package only had to go from Phoenix to Tucson. The email for order confirmation was sent from Thriftbooks.com so they must be affiliated with them.

4-9-17 With all the bad reviews I just wanted to say I still have not had any problems. I even ordered several books from Better World Books in Dufermline, United Kingdom and all was fine! PLEASE STATE THE NAME OF THE ACTUAL COMPANY YOU'RE BUYING BOOKS FROM!

4-27-17 I ordered a book from Better World Books/West (Las Vegas) through and they sent the wrong book. After contacting them they authorized abebooks for a refund and let me keep the book.