It takes forever to deliver one book, and in the end it was lost in the mail. I got the refund but very dissatisfy because I need the book. I know free delivery is slower than paid but didn't expect it to be 3 weeks.
Do not buy anything from these people. Essentially, AbeBooks is a network of booksellers that sell online. As such the site is designed to protect the sellers because Amazon is "too buyer friendly". What this means in actuality is you will get scammed buy buyers and the AbeBooks will not help you. A frequent scam is a book you order never arrives, you get no refund. Another scam is you return a book, you get no refund and you get no book. You see the pattern here. Once they have your money they keep it regardless of anything else that happens.
In efforts to avoid using AMAZON, i have been ordering books from smaller shops.
Not the case with AbeBooks and the 3rd party sellers who do not have customer support. I ordered a new book but the previous order of 4 books was added by mistake. I began cancelling the books seconds after the order confirmation BUT
The books are on their way after 20 emails trying to stop the shipment.
I have visited your business.It looks good and you've a good collection of books. The site really attracted me with the good collection of books. You have some exciting features which will attract the customers. You can post your educational products say your books collection in edubilla.com for free...
A company called Glass Frog advertised the Baltimore Catechism #2 on Abebooks. The copyright date they gave was from the 1960s which was what I wanted as a Traditional Catholic, but when I got it it was 2012 with revisions making the book useless for my purposes.
They refused to refund and let me return the book.
They don't actually ship anything. They outsource all the shipments from other book sellers. I got 2 of the 3 books we ordered. The 3rd item shipped from Textbooks.com to a wrong address. Neither Textbooks.com or Abebooks will retreive the book, refund the book or ship us the correct book. Dont buy from this seller unless you want only two thirds of your purchase and the runaround.
I have sent books to Abebooks for buybacks and Textbook Rush, and I think they may be owned by the same people, not sure, but they claim the books are damaged and won't pay any money and I have pictures to show the books are in perfect condition... they just steal them and won't pay... do not send your books to them.
I bought a book, had the order confirmed, the website said the book had been dispatched, then a week later I got an email saying I was being refunded because the "order had been accepted in error". It is clear they hadn't actually sent the book and decided to cash in on a higher price after the subject of the book died, a disgrace. Abebooks said I had been refunded and couldn't care less.
I purchased, "Saga of the Coeur D'Alene Indians". Several other sites like Amazon and EBAY had copies but in fair or less than good quality and they wanted anywhere from $20-$80 more for the same hard copy that AbeBooks was selling. AbeBooks was cheaper and had better quality copies. I ordered the copy on a Saturday and received the book on Thursday from Boulder, Colorado to Spokane, Wa, 5 days. The book was wrapped in packaging very well to protect the book I purchased. When opening the packaging I was amazed in what great condition the book was in, it looked brand new. I want to say thank you to AbeBooks and the person who did such a magnificent job of wrapping this book to protect it from getting damaged. I would definitely buy another book from them as well as refer everyone to them
For more than one month they kept my money, didn't send the book. The seller said he will not send me the book and the website said it is the responsibility to the seller to refund me. By the way my creditcard was deducted on the name of abebooks.co.uk
I ordered a book from a seller (HPB Ohio), the book I received was not what I ordered. I contacted the seller, No response, contacted again a week later, no response. Contacted Abebooks.com, they said they contacted the seller and got- No response. The policy stated the seller WILL respond within 2 days. Its been over 2 weeks now. Abebooks- demands I spend more money on return shipping of the wrong book and get it back to the seller. First- if the seller wanted the wrong book returned- why didn't they respond? Second- What guarantees they will refund any of the cost- let alone the return shipping. Third- why I am being held to policies and further inconvenienced for the sellers error.
Why is this not US mail fraud?- a mistake is one thing. But failing to respond or refund money (rightfully owed) is FRAUD.
I ordered a book through AbeBooks and there supplier sent the wrong book. I then contacted AbeBooks and they in turn contacted the supplier to send me the correct book. The supplier wanted me to return the incorrect book before they would do anything. I then contacted AbeBooks and again then went to bate for me contacting the supplier and when the supplier didn't get back to them AbeBooks refunded my complete order including the shipping. I would recommend AbeBooks and would deal with them again.
P. S The supplier (Paperback Books) has since sent me an e-mail stating that they have resent the correct book so I am waiting to see if I receive it and if all goes well I will return the wrong book they sent and contact AbeBooks and have then recharge my account.
I ordered a book on 14.02.2018. Today is 24.12.2019. I have never got the order. I got the wrong book. Then I asked for refund but I have never got that. I lost my money. When they will close this thievish shop?
When I recieved my order it was wrong. I emailed them. They responded the same day. They made it right. Refunded my money. I was very impressed in how quickly they handled my issue and how nice they were about it.
I used abesbooks to purchase a $250 book which was a big mistake! The book i received had no resemblance to the actual title i orginally ordered. The book i received is $3.99. I looked over the invoice they sent me and everything looked right besides the title and price of the book. This book was sent from Irish Book Sellers. I haven't heard anything from either site. Sounds like a scam to me!
I purchased a signed copy of a book and was very excited to find it.
But then, WITH NO EXPLANATION, they returned my money on PayPal and just cancelled my order.
They ignored my requests for an explanation.
Really really bad service. Don't use these people.
Evidently this publisher is a LLC partner with Amazon.com. I ordered a book online through Amazon. It arrived with zero publishing info --I found out it was published by Abe Books only by googling the ISBN number--. There is no forward --strange for a classic written in the 1800's. There is no information about the author or the translation/translator (from Italian to English). Further, the print is extremely small as to render the book unreadable.
There is, however, the 13 digit ISBN number printed on the back cover, **************. --the very last page states "Made in the USA San Bernadino, CA 10 July 2016" --the same date as my Amazon order.
I am disappointed with Amazon.com doing business with a partner such as this.
I have since ordered this very same book from reliable Penquin Classics.
Ordered a book because they said they could get it to me by the 19th.
After the order, they changed the delivery date to later than the 19th.
They said they would send me a tracking number, too.
They never sent the tracking number.
The book never came.
They said I could ask for a refund if it missed the promised date.
I did and they then said I had to wait several more days.
Then they said they issued the refund - for an amount less than I had paid.!
And, to make matters worse, the refund still has not posted. Wonder if it ever will.
When I asked them to issue a full refund, I got a response simply saying they'd checked their records, which indicate they gave me a refund already.
They sent me the wrong book and wont refund it. They are a scam site! The book didnt come on time so dont trust their tracking information, there is not a contact phone number and they shuffle you around. I was told I would get a refund and not they are saying I won't and I need to contact the seller. I contacted the seller before I contacted abe books and they didn't want to deal with me and abe books is doing the same thing.
Don't trust giving your credit card to them I have not received my book and my card was charged $160 including fast shipping fees I tried once before buying a book from them and two weeks later they said the book was out of stock don't know why I tried a second time don't trust them.
Overview
AbeBooks has a rating of 1.6 stars from 715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AbeBooks most frequently mention customer service, tracking number and credit card. AbeBooks ranks 39th among Used Books sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members