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Kentucky
1 review
1 helpful vote
Follow Tiffani H.
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Amazing!
January 29, 2016

I was so skeptical about ordering from this site at first, especially after I read the reviews & seeing how cheap everything was! But I needed 2 more books for Medical School and they were just $15, what did I have to loose?! They came in, before the expected date and they were in PERFECT condition! The books didn't have a scratch on them and the workbook wasn't wrote it at all! I will definetly be ordering from here more often

Date of experience: January 29, 2016
Pennsylvania
1 review
1 helpful vote
Follow Kelsey P.
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I purchased a book on line in July from my home in Pennsylvania and the book was sent to my school in Virginia. I returned to school in September and book was in my mailbox. That class was cancelled and I tried to return the $145 book and AbeBooks said I could not return it because it was 14 day after I purchased it. They were not willing to work with me, as a college student with limited funds this put a big dent in my book budget for this school year

Date of experience: September 9, 2019
New York
1 review
0 helpful votes
Follow Bruce K.
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Be Warned: The stock image Abes Books shows is not necessarily what you are ordering, the hardcover book can be softcover, condition terrible even if it says excellent. I searched for hardcover books in excellent condition, but I received two softcover books in fair condition. You really cant always tell from the description what you are ordering until you get to the review page and press the down arrow to see. Better look twice before finalizing order, there's zero customer service due to Covid 19!

Date of experience: July 30, 2020
Pennsylvania
1 review
1 helpful vote
Follow Gina C.
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My son ordered 7 books from Abe books for his first year of college. The books were reasonably priced but, still he paid over 400.00 which for a kid with a part time job is a lot of money.
He ordered these books on August 2nd. He has been in school for almost 2 weeks... he has received 1 book! He is having a hard time trying to keep up with his classes without his textbooks! He is getting nowhere. There are no tracking numbers. A few said they would be here on the 4th that was yesterday ( when we originally ordered they said the latest they would arrive was aug 20th) something is definitely not right?
I don't even want to think about what he will have to do if he has to come up with more money to reorder these books somewhere else! This will ruin his freshman year! Someone will pay!
I will contact the better buisness bureau, and anyone else necessary!
Abe books if you want to check into this order... it is #*******
I am beyond frustrated!

Date of experience: September 5, 2018
Arizona
1 review
0 helpful votes
Follow Tara V.
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WARNING! Do not buy or sell books to ABE Books or Text Book Rush (same company). They are a scam company that is out to take advantage of students. If you sell books to them, they don't pay you the quoted price. If you accidentally send the wrong bookthey don't pay you anything and keep the book! They are stealing from people. Don't trust them. There is no customer service phone line either. ABE Books or Text Book Rush is an unethical business that cheats people.

Date of experience: October 31, 2019
California
1 review
0 helpful votes
Follow john m.
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Recently purchased a book from Abebooks that was advertised as "Very Good" condition. When I rec'd it, there was no way that any objective person would call it "very good". In fact, it was barely in the "Good" category, and should have been advertised as such on Abebooks. The sellers that Abebooks apparently are allowed to put any condition they want for their wares when sold on Abebooks. While it has enormous quantities of used books, I will no longer buy from Abebooks. It's just now worth the risk to me. I have found that "World of Books/WOB" is much more honest in the condition ratings that its sellers are allowed to use for their used books than is Abebooks.

Date of experience: November 30, 2021
Connecticut
2 reviews
15 helpful votes
Follow Pete J.
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I am extremely disappointed with my recent experience. I was thrilled to find an out of print book for an excellent price... When it didn't arrive, I was told that it "obviously" had been "lost in the mail." I was offered a replacement or a refund, and opted for the replacement. I was then informed that they had no more available and my refund was issued. When I started my search over again, I saw that the same AbeBooks seller, Extremely Reliable, had one copy of the book available at ten times the price (several hundred dollars). I suspect that the original price was a typo, and that instead of honoring the listed price (oops!), told me the book was "lost" and that no more were available. Not happy.

Date of experience: October 21, 2014
Idaho
1 review
0 helpful votes
Follow Bronte B.
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"ExtremelyReliable" company- The book did not come in the time frame they said it would- even though I paid extra for shipping. I had to buy a book from another company to have it in time for school (it was way cheaper from someone else I found out). They refused to refund until they got the book back, but shipping back to their business was $40 (about the same as the price of the book). So I had to keep the book (now I have 2 copies) and just swallow the $44 I paid for it in the first place. Just know that it wont ship as soon as they say and you should be fine. And if you're in the US- there are probably cheaper ways to get the book. Also there is no place for reviews on their website- so new customers cannot be warned.

Date of experience: January 12, 2016
Massachusetts
1 review
2 helpful votes
Follow Kerry K.
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On March 7 I ordered a book from an ABE book seller, Ergodebooks in Texas for 38.80 plus 3.99 shipping and handling. The book was paid for and ABE acknowledged the sale. Ergodebooks was paid, then nothing. Two weeks later after I contacted them, they said the book was lost in shipping (no tracking number provided) and asked if I wanted a replacement if available I said yes. Sorry it's not available here's your 38.80 back and four days later the book I purchased is listed on ABE books priced $450 higher. I complained to ABE Books, nothing, they circled the wagons, different person giving a generic robo-response every time. They want their monthly fees from the book sellers and couldn't care less about honesty and integrity. Approach with extreme caution or avoid. Awful platform! Avoid ABE and especially Ergodebooks!

Date of experience: March 30, 2019
Maryland
2 reviews
1 helpful vote
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Book bought from Gyan Books, Pvt., Ltd, through Abebooks site. The book description is totally inaccurate and seller was contacted. Of course, no refund issued. Abebooks was emailed on several occasions and the answer was the same with no refund or any support at all. Very frustrated from Abebooks and Gyan Books. Do not recommend at all.

Date of experience: June 14, 2023
New York
1 review
2 helpful votes
Follow Jane W.
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I did my first college book order online for my daughter. One of the places I ordered from was AbeBooks. I ordered an eTextbook on August 9th, and as of September 3rd I still have not received it. Meanwhile, my daughter's classes have already started which put me in a bind since she needed that book. However, when I contacted the seller, he was extremely apologetic and accommodating. He issued a full refund without hesitation, taking my word for it that I never received the book. I was pleasantly surprised and glad he was so easy to work with.

Date of experience: September 3, 2014
Michigan
1 review
1 helpful vote
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What a ripoff! Sent a book to Abebooks that was in excellent condition and later received an email from Abebooks stating that the book had water damage. The book, in no way shape or form, had water damage... There are other more reputable online book retailers to use rather than Abebooks.

Date of experience: July 30, 2018
California
1 review
3 helpful votes
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Never received my $100 book. They changed the arrived by date after I contacted them the first time and told me I'd have to wait until that date to request a refund. Then when that date arrived they said I'd have to wait an ADDITIONAL 8 days, in case it was late. Well, 5-14 business days for shipping is ludicrous even for media mail. I ordered June 2, and won't even be eligible for a refund until July 7, if that extra 8 day wait is also 8 business days. Very disappointed. The shipper was INDOO. Do not use that shipper, and dont use ABE.

Date of experience: June 25, 2016
Arkansas
4 reviews
1 helpful vote
Follow Timothy S.
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I have ordered dozens of books from AbeBooks over the past several years, and the majority of the time the books arrive promptly, and in better condition than expected. Do take note that there are many sellers on AbeBooks, and not all of them are the best, but it isn't a problem with AbeBooks.

Date of experience: February 16, 2016
TW
1 review
0 helpful votes
Follow Chih-Wen P.
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I issued an order last September and my credit card was charged in the same month.
ETD is 15th November and I haven't receive the book yet.
I made several responses as I didn't receive my order in time. But there were no constructive advises. Just throw my feedback back and forth without solving my problem.

Date of experience: April 20, 2018
Connecticut
1 review
0 helpful votes
Follow Gennady L.
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Terrible service
June 7, 2023

I placed the order on May 20th 2023, then I have sent a several inquires to check the status of the order. I was told by Raghda Ghonaim (Blackwell's) that item is being processed for shipment.
After 18 days they told item is out of stock. Bad, unacceptable services! No wonder that the company has only less than 2 stars review.

Date of experience: June 7, 2023
New Jersey
1 review
2 helpful votes
Follow Kendal P.
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I ordered a textbook labor day weekend with a estimated delivery date of Sept. 12. When the 12th past and I never got my book I contacted the company because I also did not have tracking on my book. They did not email back, I again sent another email a day later and received a response, "Wait 24-48 hours" at that time the use of the book was no longer necessary so I demanded a refund. The company stated I could keep the book and they would refund me a partial refund. They turned around and only offered me $1.00 for a refund. That is when I demanded my full amount back. The company made me return the book to them but I refused until they wrote they would refund me my full amount. They are so rude, unprofessional and I will not receive my refund until after they receive the book back. I urge everyone to not buy from this company.

Date of experience: October 5, 2018
Texas
1 review
0 helpful votes
Follow LESLIE F.
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Claim they are a local online book store in Houston Texas. But they shipped our order from Houston to their central process facility in Illinois to be scanned and then it shipped from Illinois back to us in Houston. We ordered from them because they were local and we needed the book quickly. It took 9 days to get here and by then we had already had to purchase it elsewhere. When we asked to return the book they argued with us via email for another week before finally sending us an RMA number and said we had to pay to ship it back to them.

Date of experience: May 1, 2020
New York
2 reviews
3 helpful votes
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Don't order from them
August 24, 2016

I ordered a book and the order was accepted. A few days later they requested an additional $30.00 or my order would be canceled. I declined and my order was canceled. I have never had that happen before and was quite surprised. If I could I would give them a less than 1 star rating.

Date of experience: August 24, 2016
Alabama
1 review
2 helpful votes
Follow SANDRA E.
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Ordered a book. Got confirmation only to get ordered canceled. Ordered same book from another seller on Abe Books. Got confirmation and again order was canceled. Strange thing second canceled order the seller still had 9 books listed for sale for the same price. Just checked before this review and the seller still had 8 books the same price for sale. Must be collecting payment information. Only answer I received was a genetic reply. Thanks AbeBooks for No Customer Support

Date of experience: April 17, 2018

Overview

AbeBooks has a rating of 1.6 stars from 715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AbeBooks most frequently mention customer service, tracking number and credit card. AbeBooks ranks 39th among Used Books sites.

service
197
value
190
shipping
190
returns
135
quality
168