Sonic ElectronixReviews 273

I need to return an item that was not compatible with my vehicle. I submit the request, get an RA number but I'm unable to purchase the shipping label. I open an inquiry with customer services, after two weeks i got an email apologizing for the delay. It's been a month and I haven't been able to return the item and get a refund. They stop answering my emails and at this point i don't think I'll ever get my money back.

Ordered a music system for my Harley Trike. No manual, no hardwire kit, no remote. Was told " warehouse can't locate your items. Here's a $25 store credit…lol, thought I was being punked…. Now I'm stuck with a huge useless doorstop. Buyer beware!

It is a sad day. I ACTUALLY liked sonic. Been a customer for little under 5 yrs, bought multiple products. Finally looked into using these so-called VIP buck that I was promised by thier agent, to use and they declined me. So this is what I get for being loyal. Crutchfield, here i come. They may not have VIP bucks but apparently sonic only uses that promotion for a decoy to spend your hard earned $$ with them. The audacity of sonic, I only had 60 vip bucks to use for xm radio and they basically spat in my face and said, " thanks for being a loyal customer, here's $20 bucks on your account and NO $60 vip bucks for you". Lol isn't that crazy? I knew it was shifty, especially since there is no vip bucks payment option available. That's why I called to see how much I had. So go to Crutchfield, at least you will know where you stand and I know they're good for thier word. Spend your hard earned $$$ where they appreciate you as a consumer instead of lying to get your $$..

I put my complete vehicle make, model and old stereo style in and went to install it when it got here and the harness was Wrong.
Called customer support and they were very quick to address this and said they do have issues with the website doing this, YOU would Think they would fix it!
I THEN DIDN'T receive the new harness but they shipped me and Amp, with a packing slip that said harness inside the box.
I called and spoke to customer support AGAIN and they reshipped the harness. The new harness was 80 instead of 8 like the original.
They did discount it to 60, but for all the headaches they should of credited some for the stereo, back up camera and XM receiver I bought.
I will not use them again! Use Cruchfiled.

Bought a set of speakers. Tried to contact them as soon as I got them. One of them was no good. It was blown. Asked him to do a exchange. They declined and said they won't do anything. Will not do business with them again

Do not purchase anything from this company they are the worst company I have ever had to deal with! It has been 3 weeks since I placed my order and finally told them just to cancel it was told on Friday it was cancelled and I would receive a refund and email so I went and purchased a different radio this weekend and this idiots instead decided to finally ship my order then going to tell me since they didn't cancel it they now have to wait for the package to return to them before I can receive a refund! Don't do it better off going anywhere else!

They dragged their feet for months while i paid. Then told me they couldn't do anything for me. No refund, no product replacement, nothing. Thanks for nothing.

I ordered an alpine double din head unit, amp, backup camera and under seat subwoofer. I installed it all and radio and carplay and usb all had horrible sound and skipped like a broke record. Tried calling and was told they no longer have technical support by phone so I emailed and never heard back. Called an alpine stereo distributor and he said the Alpine amp was junk and he's removed a few of them. I ended up removing the amp that attaches to the back of the radio and all was great. If you're going to sell products you should probably have customer support! Do not buy from this company!

Wow, what an experience! Went in not knowing much about what to go with regarding installing a new stereo unit in my vehicle, and Adam Price was extremely informative and told me exactly what I needed! He set me up with everything, and explained how every component works. Very happy with this company and highly recommend them.

Ive been wanting the VAD******* and i emailed sonic electronix to see if it was going on sale anytime soon and ADAM PRICE emailed me back and handled things for me. Very responsive and just an all around great gentleman. Helped me buy the amp i wanted for a discounted price. What an awesome deal. I ended up buying the amp today. Ive always received great products from them and i love their NVX line. Thank you soooo much ADAM for your help.

Awesome place to order the team is extremely helpful I will always shop sonic electronix very well mannered and professional I would recommend sonic electronix

Ok starting out I ordered a 5 channel amp they said 2 day shipping I got it 4 days later when box arrived there was about 6 inches of space inside with minimal protection for amp, factory amp box showed banged around damage, I had best buy geek squad instal amp the 8 speaker wire hook ups was bent-loose anyway as soon as they turned it on it smoked out DEAD! I called as I wanted a refund they said no credit only because was hooked up! How in the Hell are you to know it's bad if you don't hook it up? Cost me over $11.00 to return to them over there junk WRONG on every level,,,so anyway I had them send a replacement AND same issue box beet up bad, no popcorn protection inside box this amp does work BUT it was not new very obvious signs it was not new after I originally paid for a new amp also took a couple weeks to recieve the replacement,, IM DONE, WILL NEVER ORDER ANYTHING FROM SONIC ELECTRONIX AGAIN!

I went with sonicelectronix.com because they reported a faster ship date than Amazon. Recieved it on time but was wrong product. Called them immediately and was told I have to wait a couple days to be approved for return. Then wait for them to recieve wrong product before they will send correct product. Will not be ordering from them in the future.

Adam was very helpful and knowledgeable with my problem with the interface and figured out the right one for my application.

I'm writing this review in hopes it might help my situation. I set up a return for speakers ai bought and the return was accepted for a refund minus a restocking fee.

It has been months but I still have not received the refund. I have emailed support 3 times now but they just tell me that they have sent my request to the appropriate people/department and won't give me any more information. If I do not receive a refund I will not buy from them again. I don't like losing $145.

I have -0- issues EVER with Sonic. They have discounted things and fixed issues without any questions. Prices and shipping/returns are flawless every time. Hard A+! Love them! (I am a customer in TX, not related to the business!)