Sonic Electronix

I have had nothing but wonderful experiences with Sonic Electronix and it's customer service representatives, like Jasmyne (just to name one of the many I have had the pleasure to deal with). The Reps will give discounts even when I don't have a promo code available or mention if I do (something very few online retailers do) and, when they don't have a specific product available, they will offer to look for it through one of their competitors. That treatment, combined with fair prices and discounts, makes Sonic Electronix my go-to retailer for my stereo purchases. I wholeheartedly recommend anyone looking for audio or related items to do business with this company and especially that you ask for Jasmyne for help with your order... she's super nice, knowledgeable, and easy to deal with!

Upon reaching out to sonic electronixs they have been extremely hard to deal with. My subwoofer box was delivered with nearly every corner having torn carpet on it. I took pictures, emailed with customer service and they offered me $25 "sonixbux". Gee thanks. I doubt I'll even use the $25 gift as they're customer service and quality control is so poor. I usually don't write these but after this experience I need it to be heard. Don yourself a favor and order from crutchfield! Learned my lesson.

Very disappointed with how Sonic Eclectronix handle their business, they charged my credit card right away without the product available to be shipped out. So I cancelled my order and they promised that my refund will be credited back to my credit card in 2-4 business days, but they didn't, so I called them again and promised me again, that it will be in my account in 3-5 business days. This company is greedy and take your money right away and they are good only in selling their products but service is bad especially when it comes to refunds.

In the past, I ordered a stereo that came broken, the lady I spoke with was nice and said they would send me a new one and get me a refund for another item I purchased. Got the replacement but not the refund. More recently, I ordered to filters, both around $12 dollars each. I got a package with just 1. I sent the pictures they requested and of the one item they sent me. As of 5/22 it will be 2 months that I wont have the product I ordered. My emails are now getting ignored and at this point I will just consider my losses and never order from them again. I would recommend Crutchfield as they have never taken my money and ignored my e-mails, actually if I think about it, I never had to email Crutchfield's support on every order, I just get what I pay for and it works.

I placed an order on SonicElectronix.com on 3/22. I then attempted to cancel on 3/23 since the item had not shipped yet. I was told at that time the item had been pulled and was preparing for shipment, so it could not be cancelled. That was fine, and I understood that. The order continued to state "processing" over the next few days though. I made several email contacts with Sonic Electronix to find out why it hadn't shipped, they had no explanation. I attempted several times (it was very difficult to reach someone over the phone) to reach a representative to discuss this issue with no success also. Finally, after over a dozen contacts through email and phone, I spoke to a representative on 3/29 who stated that the order had never been cancelled, and for some reason hadn't shipped. The item was cancelled at that time, and my refund showed up on 3/31. Very poor experience with this company, and I will not be doing business with them again.

Company refuses to send me an rma and refund (they tricked me and sent me an rma slip, then I find out another one was being shipped, this was after i told them I DO NOT WANT IT). They will ONLY send me a replacement, which I do not want, its obviously junk. This went on a 300w amp. Sonic, learn from crutch field on Cx support. Last purchase I make with you. Will be sticking to amazon and crutchfield. I spoke to supervisor on phone as well, telling her I was calling my credit card company and writing this review. She did not care. This is a company that does not care.

Do NOT waste your time buying anything from this so-called "company". We returned the wrong product that was sent to us, paid the shipping etc. It's been several weeks of us calling and being told all would be rectified. Never received an email(a) NOR refund! Be VERY CAREFUL!

Very bad customer service they send me the part with no update so l call them put me on hold for 45 minutes and just hang up more then 3 times! ZERO customer service. THANK YOU Ashley B for all your help.

I bought three products from this company and one of the products was defective, they wrote to me and told me that they would not refund my money, a company as it is should not exist, they do not care about the customer, only the money

I bought two sets of speakers from sonic. Great name brand and not a bad price. I went on the website and put my model car in. I went by there specs and purchased to sets of speakers. They didn't fit so I returned them. I went a BMW site and found out I had to get speakers that are made for my car. I paid 5 times the money. I sent the ones from sonic back and didn't anything. More then 3 weeks I emailed them. They said they were putting the money on my account. I argued with them and said its there policy. The box was opened. Speakers were never used in perfect condition. 60 day refund if there is nothing wrong with them. I had to see if they fit. They didn't and they said they would fit. If you have been on there site they tell you if they fit and if you need anything to make them fit. They were supposed to fit perfectly. They said its there policy to not give money back if box was opened. Its not. I would never ever buy anything from Sonic again. They make reasons not to refund.

DO NOT buy this item from Sonic Electronix! I purchased this for my son as a gift for Christmas. The leads were not properly welded. We contacted Sonic Electronix on January 4,2021 & requested an RA "return authorization" which came back DENIED. I called them & they actually told me to contact the manufacturer, Steve Meade Designs. To date, I have been UNSUCCESSFUL in reaching anyone there either! With shipping & taxes, the bill came to $252.78

I purchased a high end stereo adapter kit and some other items as I'm upgrading my Lexus SC430. BestBuy (the installers) are giving me a run around saying my tech issue is about the part, not the installation. I went onto SE's site and confirmed that the part did not look like what was installed -- the problem is there is a metal piece that runs along the top of SE's dash kit, and you can easily see it on the picture from their site. But BestBuy doesn't seem to have an answer and can't explain anything about the top horizontal piece to the kit. I'll get to the bottom of this, but the SE people have been wonderful trying to get this figured out and Ashley B. In customer service is very professional and I can tell very caring.