Sonic Electronix

Do not buy from them, they will not provide what they claim to have and them stall to get a refund processed. If the excuse they gave me is true they do not need to be in business anyway. The item I ordered has been waiting for 18 days to ship, the excuse they provided was the system for getting the items is down and they trying to get it back up. That system was able to print a shipping ticket but not get the item. Then its hard to believe they do not have a manual back-up for system issues, they just need to shut down and leave the online sales to better companies. The sad part is I ordered the open box item to ensure it was in stock since it was needed fast, that did not work out as planned.

I had recently purchased a head unit from Sonic Electronix, but realized it was a little too big for my car. To sort out the issue, I called the company and Cory helped me figure out all of the steps I needed to take to send it back and even recommended what sort of stereo system would be best for my car! He was a great help and a great guy to talk to! Then, I accidentally got two shipping labels for the radio I was returning and had to call again to get the second label voided. Jasmine really helped me solve this problem, and even changed the status of the in-store credit I would receive for the return to refund cash being sent straight to my bank account! She was very nice and had an enthusiastic personality, and sounded like she really loves her job! Now I can get another radio while I wait for the refund! And all of this was smooth sailing because both Cory and Jasmine are awesome Sonic Electronix employees! I am definitely getting more things for my car from you guys.

I bought 4 speakers a sub and an amp for my son for Christmas from SE. The amp was bad, tried to talk to their tech support but no answer or call back, tried emailing nothing, tried customer service no answer so I ordered another amp from them it worked for 2 days and it broke. Finally got a hold of customer service they told me to send both amps back that was over a week ago and they will not refund my money or send a new amp. Looks like I gotta get a lawyer

Purchased a car stereo receiver a couple months ago; the radio function never worked well; screen was flaky, overall low manufacture quality. Sound reproduction was sadly low. Figured it was what it was; got what I paid for. Right after 60 day warranty expired radio completely failed. Wouldn't turn on; sometimes jump in and out with a skipping sound or not start up at all. Hoped Sonic Electronics would stand behind their product that should in all reality last longer than 3 months, but they did not. Very frustrated.

Ok starting out I ordered a 5 channel amp they said 2 day shipping I got it 4 days later when box arrived there was about 6 inches of space inside with minimal protection for amp, factory amp box showed banged around damage, I had best buy geek squad instal amp the 8 speaker wire hook ups was bent-loose anyway as soon as they turned it on it smoked out DEAD! I called as I wanted a refund they said no credit only because was hooked up! How in the Hell are you to know it's bad if you don't hook it up? Cost me over $11.00 to return to them over there junk WRONG on every level,,,so anyway I had them send a replacement AND same issue box beet up bad, no popcorn protection inside box this amp does work BUT it was not new very obvious signs it was not new after I originally paid for a new amp also took a couple weeks to recieve the replacement,, IM DONE, WILL NEVER ORDER ANYTHING FROM SONIC ELECTRONIX AGAIN!

I gave you a chance to fix this when I opened a case against you with the better business bureau.

Your team opted to tell me to take a hike, so I did.

I took my money to Crutchfield and I'm extremely pleased with what I now have and the services they offer.

I wrote my review over 1 year ago and you just now take the time to respond.

SonicElectronix has wasted my time and money and no pathetic discount offer you ever provide me will ever convince me to do business with you ever again.

And I will forever warn people from purchasing a single fuse, let alone hundreds of dollars worth of car audio equipment from this company again.

Why you ask?

Because you chose to screw me over $100(ish) and 2 months of warranty, after I'd already had the unit replaced with you only a few months before it broke yet again.

You and the company you represent should really rethink your customer service offerings.

Pathetic.

Placed an order for 2 sets of Image Dynamics 5x7's. Waited until the day they were supposed to arrive and checked the order progress. Still said processing. Processing after 3 business days? So I proceed to email them about the issue. In response they say "the item you ordered is out of stock" well why is it listed as in stock online? Come to find out they aren't an authorized dealer for many of the products they claim to be and they don't keep an accurate inventory either. They proceed to offer 3 low quality options from which I can choose. Why would I pick something of lesser quality than what I ordered? It's a shame I even had to reach out to find out about my order and even worse that it took that to find out they didn't have the product to begin with. Definitely will not be shopping with them no matter how much cheaper they are than others. Customer service and quality is more important than saving the few dollars.

Awesome place to order the team is extremely helpful I will always shop sonic electronix very well mannered and professional I would recommend sonic electronix

Absolutely terrible customer service. Never received my speakers and the refused to work with fed ex to find them. I paid $2000 to get nothing and can't get a refund. Never shop with this company

Worse company for customers service. Purchase an amplified DS18 speaker and the extended warranty. It did not work so I contacted them for a refund. They decline the refund and will not let me make an online request for an exchange. So my question is if you're not going to stand behind the product you sell why sell it?

This is the most horrible and scandalous company that I have ever came across on in my 43 years here on this earth. My spouse just got fired from this company because he refused to let customers harass him at let them cuss him out and bully him. His supervisor (N*i*c*k) shunned and ostracized him from the very first day he started. This so called supervisor is forcing his workers to lie to the customers and tell them that the products that they ordered months ago are on their way and they are not even getting any new stock in. Therefore it's a classic Ponzi scheme.
They also have deceptive wording on their website that says "available, ships at a later date" and when someone buys something that doesn't exist they still take the money out of your bank account and draw interest off of it. This place needs to be reported to the Consumer protection agency and the Federal trade commission.