On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I bought L'homme by Yves Saint Laurent 3.3 oz Eau De Parfum Spray for Men and the smell only lasted 1 and a half tops. It's advertised as parfum and it doesn't have a strong scent whatsoever. Highly dissatisfied
Has not been delivered yet. Was informed that it was out for delivery but it never arrived. Not sure if it got misdelivered or of something else is wrong. Was told to wait an additional 48 hours for delivery but it's still not here.
Hello Richard!
Thank you for sharing your concerns with us. We are very sorry to hear that your package has not arrived even after being marked out for delivery.
We understand how frustrating this is and appreciate your patience while the carrier completes their investigation. If there are no updates after the additional time frame, please reach out so we can assist you further.
We are here to help and will make sure this is resolved for you! 🙏
So glad I came here--I was able to find my mother in law's favorite perfume for Christmas! It shipped quickly and arrived safely. Thank you!
Hello Jennifer!
Thank you so much for your wonderful feedback. We are thrilled to hear that you found your mother in laws favorite perfume for Christmas and that it arrived quickly and safely. Knowing that your experience was smooth truly makes our day.
If you ever need anything else, we are always here to help!
Easy to find items, very easy to purchase!
I am a returning customer because I have had very positive experiences with Perfume.com. I always buy my own fragrance for after shave and shower, but this time I bought perfume for one of my wife's Xmas gifts. I found exactly what she wanted for much less than the department store. I bought two!
Hello Michael!
Thank you for your amazing feedback. We are so glad to hear that you found the perfect gifts for your wife and at a better price than the department store 🙂. It is wonderful to know that your past experiences have brought you back to shop with us again.
We truly appreciate your trust and loyalty. If you ever need anything else, we are always here to help!
For it to be my first time shopping with you guys it was excellent delivering was amazing. I will order again from you guys. Thank you so much.
Hi Leann!
Thank you for your wonderful review.
We are thrilled to hear that your first shopping experience with us was excellent and that the delivery was amazing.
We truly appreciate your kind words and look forward to serving you again! 😊
I like you get your order within a week or less. Good price and good smells.
One little thing the Cinnabar is not lasting long. It should because it's a spice frangce.
Thanks
Hello Lola!
Thank you for your kind words.
We are happy to hear that your orders arrive quickly and that you enjoy our prices and fragrances. Your feedback about Cinnabar not lasting as long as expected is appreciated and we will be glad to pass it along to our team.
If you ever need help finding a longer lasting option, we will be happy to assist.
Thanks again for choosing us! 🌼
Like the price. I have order from you guys before.
Like l say l like the discount prices
My wife's favorite fragrance (an old one) at a price well below dept store pricing. Shipment came well packaged and relatively quickly. Great communication of progress.
Hi Sean! 😊
Thank you for sharing your experience.
We are thrilled to hear that your wife’s favorite fragrance was available at a great price and that your order arrived quickly and well packaged.
We’re also glad our communication kept you informed throughout the process.
We truly appreciate you choosing Perfume.com and look forward to serving you again!
I been ordering from Perfume.com for a few years and never had a problem. Delivery is always on time and they update you with your order.
Hi Joann! 😊
Thank you for your feedback.
We are thrilled to hear that your experience with Perfume.com has always been great. It is wonderful to know that delivery is always on time and that you appreciate the order updates.
We appreciate you choosing Perfume.com!
I been ordering from Perfume.com for a few years and never had a problem. Delivery is always on time and they update you with your order.
No redelivery or card.took to miles away a town centre cant get to.stole my money did not offer solution.DO NOT USE
Hi Jo,
We are very sorry for the issue you experienced and understand how frustrating this must have been.
After reviewing your order, we can confirm that DPD attempted delivery to the address provided but were unable to complete it. Following this, the parcel was left at a local pickup shop. We also see that the parcel is now being returned to the sender.
We will be contacting you directly via email to provide a resolution once the package is returned to us. We sincerely apologize for the inconvenience this has caused and appreciate your patience while we work to resolve this matter.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Hi Nicholas!
Thank you for your wonderful feedback!
We are thrilled to hear that you loved the quality of your purchase ❤️
It is great to know you are so happy with it.
We appreciate you choosing us and look forward to serving you again soon.
I have been a customer for many years and have ordered my favorite perfume Beautiful. It has always been a fast and good experience for me and I can make low easy monthly payments.
Hi Bonita!
Thank you for your wonderful feedback!
We are so happy to hear that you have had a positive experience over the years and that ordering your favorite perfume Beautiful has always been fast and easy 😊
It is great that our monthly payment option works well for you too.
We truly appreciate your loyalty and look forward to serving you again soon.
Me han cobrado dos veces un mismo pedido y nadie sabe dónde está el dinero los perfumes, escribí un Email no saben nada
Hola Mary,
Lamentamos mucho el inconveniente que nos comenta. 😔 Basado en la información que nos ha proporcionado, podemos ver que las transacciones aparecen como pendientes y, además, no vemos el nombre de nuestro comercio en esas imágenes.
Tambien, cabe destacar que nuestros numero de ordenes son solamente numéricos y de ocho dígitos.
Usualmente, esto sucede cuando las órdenes no se completan correctamente y la transacción se revierte automáticamente en un período de 1 a 10 días hábiles, dependiendo de su entidad bancaria.
Si necesita mayor información, por favor comuníquese con nosotros a nuestro correo y envíenos los comprobantes de las transacciones con Perfume.com.
Le pedimos disculpas por el inconveniente y estamos para servirle.
I've purchased from perfume.com for a few years now and all had gone well. However after my last order I realized that I didn't hear from them for several days. Then I got an a mail "hinting" that it was delivered and was asked to either confirm or state that I was still waiting. I checked that I was still waiting and emailed customer service. I received a very nice email back from them and my perfume arrived a day or 2 later. So, I will continue to order from them given their quick response to my issue.
Hi Ilene,
Thank you for sharing your experience!
We are glad to hear that your issue was quickly resolved and that your perfume arrived shortly after. We appreciate your patience and are happy to know our customer service was helpful.
We truly value your continued support and look forward to serving you again! 🌸
Love your selection, quick, easy and economical! 😊
Daisy by Marc Jacobs 8 ml Travel Spray forWomen-this item was not in the package and it was paid for.
The order was on nov 2 2025. Order # is *******.
I would like a refund or the item-thank you
Hello Adina,
We sincerely apologize for the inconvenience with your recent order.
A full refund has been processed for the missing item, Daisy. 27 oz Travel Spray for Women. Please allow between 1–5 business days (excluding weekends and holidays) for the funds to reflect in your account.
If you have any further questions or concerns, please don’t hesitate to contact us via email at support@perfume.com
I am looking to reorder Star Trek Pon Farr. I have signed up on the waiting list. I keep getting promos for Star Trek Pon Farr, only to access the website and find it still unavailable.
Hi Holly,
Thank you for your feedback!
We understand waiting for Star Trek Pon Farr can be frustrating, and we really appreciate your patience. You’re on the waiting list, and we’ll notify you as soon as it’s back in stock at Perfume.com.
If you need any help in the meantime, please reach out to us at support@perfume.com.
Thanks again for choosing Perfume.com! 💫
I ended up with 2 subscriptions by mistake, it is confusing when you are signing up. I got cancellation of one subscription immediately upon request. I am very satisfied with the products I received and can't wait til next month
Hi Sherri,
Thank you for sharing your experience!
We’re glad our team could quickly resolve the subscription mix-up and that you’re enjoying the products you received. It’s great to hear you’re looking forward to next month!
If you ever need assistance in the future, don’t hesitate to reach out at support@perfume.com.
We truly appreciate your support of Perfume.com! 💫
With all the scams around i was a bit worried but went ahead and tried your site, I had not bought oscar in so many years I decided to splurge. Imagine my surprise when the bottle was 3 times the size I was expecting! THAT is when I realized what a bargain it was. I def will be using your site again.
Hi Pamela,
Thank you for your feedback! We’re thrilled to hear your experience with Perfume.com exceeded your expectations — especially that amazing surprise with your Oscar fragrance!
We can’t wait to help you find more incredible bargains and scents on your next order!
If this is for real I will be a constatn customer
The last was order I purchased D & G was like putting alcohol without a scent of anything
Same with other orders I made seems like they were watered down sad.
Hi Louis,
We’re very sorry to hear that you’re not happy with your purchase. Please know that at Perfume.com, we only sell 100% authentic fragrances, never imitations or knockoffs.
If you’re not satisfied with your order, our Customer Service Team would be happy to help. You can reach us at support@perfume.com to inquire about our return options or a possible refund.
Thank you for sharing your feedback! We truly appreciate the opportunity to make this right.
It was relatively quick and easy to shop and window shop around the website. Lots of interesting scents it seems. I got my scent not too long ago, and it smells quite well. I'm a happy shopper as of right now! 😁
Hi Andrew,
Thank you for your feedback!
We’re thrilled to hear you enjoyed shopping on Perfume.com and that your new scent smells amazing. It’s great to know you’re a happy shopper! 😁
We can’t wait to help you explore even more interesting fragrances on your next visit!
I liked the jimmy cho men's but the blue women I didn't care for I'd like a more soapy clean smell and it took awhile for my order to get here like 1.5 week
Hi Khadija,
Thank you for your feedback! We’re glad you enjoyed the Jimmy Choo Men’s fragrance. We understand you’re looking for something with a more soapy, clean scent and that the Blue Women took a bit longer to arrive — we appreciate your patience.
If you’d like, our team at support@perfume.com can help suggest fragrances that match the clean scent you’re looking for!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Perfume Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike!
We are very sorry to hear that you feel this way about the item you received. At Perfume.com we sell only authentic products, which is why we have been a leading online perfume outlet since 1995.
It is important to note that the duration and projection of any fragrance can vary depending on body chemistry and even slight differences between batches produced by the manufacturer.
In this case your order is still within the return period. We will gladly cover the return, and the item will be fully refunded as long as it is returned and received.
If you need any help with the process, we are here to assist you!