Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
My experience was terrible. The man said that he would cancel all accounts in my name but he lied. Y'all are still trying to charge my card for almost 30$. I want this stopped immediately or I'm leaving a review for the better business bureau
My credit card was charged without my authorization. When I called to complain the representative was hard to understand due to her heavy accent. She also had a different time understanding my questions. The representative tried to give me a partial refund but I insisted on having all my money refunded.
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve described. We understand how important it is to receive clear communication and professional support, and we would like to take the opportunity to provide further assistance and clarification.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information. Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account.
We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
Robert, was very kind and reassured me that he'll do his best. And he is going to take it to the corporate. I had a free trial and canceled and on my account. Nothing else has been done for the past 16 months so it really shouldn't be a problem to refund:
Hello,
Thank you for taking the time to leave us a review. We apologize for any confusion and inconvenience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
My account was charged a subscription fee which I believed was inaccurate. Customer service corrected and refunded my money, in 7 to 10 business day, s. Thank you
Hello,
Thank you for taking the time to leave us a four-star review. It's great that our customer service representative was able to assist you. We're happy to hear that we could resolve your concern quickly.
I have been trying to pay for the service for over 24 hours and the help desk tells me there is a system wide issue regarding paying. When will it get fixed?
Hello,
Thank you for reaching out. We’re sorry to hear that you’ve been having trouble completing your payment. We understand how frustrating that can be, and we appreciate you bringing it to our attention.
If the issue is still occurring or if there’s anything else you need assistance with, please don’t hesitate to contact us again at https://www.myperfectresume.com/contact-us. Our team will be happy to take a closer look and provide any support you may need.
Thank you again for your patience, and we’re here to help whenever you need us.
Best regards,
Customer Service Team.
She was very well mannered & helpful with details about "my perfect resume" & the job opportunities that I might find interest in.
Hello,
We’re grateful for your generous feedback in this five-star review! We're delighted that our representative was able to assist you effectively with information about the platform and job opportunities. We're always striving to provide excellent service. Your satisfaction is our priority, thank you for choosing MyPerfectResume.
They trick you. They offer a 14 day option, however, there is no actual 14 day option. I called customer service upset over a charge and explained I chose the 14 day option. He literally laughed and said there's not actually a 14 day option, it's in the fine print that you must call and cancel and he explained you have to click and read all the way down. He then put me on hold fifteen minutes to "process" my cancellation.
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve described. We understand how important it is to receive clear communication and professional support, and we would like to take the opportunity to provide further assistance and clarification.
Our service includes a 14-day trial that auto-renews to a monthly subscription unless canceled. To avoid any misunderstanding, we provide this information before, during, and after the subscription process. We also include these details in the welcoming email sent upon purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information. Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account.
We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
Have been trying to cancel my account and the monthly charge for 7 months. They say you can do it online through your account but you cannot. You have to call customer services. Despite speaking with CS they continually say that i "don't have an ac$#*! with them." Then when i am able to prove to them that i do have an account and provide them the supposrting evidence (Account Number) they tell me the account is dormant and nothing is being charged because they don't have my banking info. Well they mosy certainly do have my banking info and continue to charge me month after month after month. Will have to go through my bank to try and block them as they resfuse to cancel the account. AVOID AT ALL COSTS! NOT A REPUTABLE OR TRUSTWORTHY COMPANY! SCAMMERS!
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve described. We understand how important it is to receive clear communication and professional assistance, and we regret that your interactions did not reflect our service standards.
We would like to offer you better assistance. We kindly ask you to look out for a private message requesting for your account information. This will allow us to locate your account and review the matter appropriately.
We appreciate your time and the opportunity to assist you further.
I really didn't know all the information that I needed and the man was very helpful in getting this job done.
Hello,
Thank you for taking the time to leave us a review.
We have located your account and confirmed that it is no longer active, no further charges will apply. There is no existing subscription under your information.
If you need any assistance, please don't hesitate to contact us directly at https://www.myperfectresume.com/contact-us. We’ll be happy to help.
Thank you for your time,
Customer Service Team.
I did not authorize the use of my credit card fraud has been taken place with your company. Put my money back on my credit card two transactions.
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve described. We understand how important it is to receive clear communication and professional assistance.
We would like to offer you better assistance. We kindly ask you to look out for a private message requesting for your account information. This will allow us to locate your account and review the matter appropriately.
We appreciate your time and the opportunity to assist you further.
I found this site while trying to optimize my resume for ATS and uploaded my CV for feedback. The edits were so good that I created an account and spent two hours making my strongest resume yet. The formatting and wording suggestions were helpful and to the point. Once I finished, I selected "Save as PDF" to have it emailed to myself. It prompted me for payment, so I paid $2.95 for 14-day access and received an email saying my resume was ready. However, after being charged, there was no resume in my portal. I waited a few hours in case it needed to sync and then opened a support ticket. I didn't hear anything back, so I called the support line. They told me they had no trace or record of the resume I created. The best they could do was refund me the $3. The support person said they couldn't retrieve my original CV with edits or the new version I made. To make matters worse, since creating an account, I've been receiving multiple scam texts daily offering "remote jobs perfect for me" from bot emails. I'm really disappointed with this experience.
Hello,
We sincerely regret the experience you had and understand how frustrating it must have been. We want to assure you that we take concerns like these very seriously. As per your request, we have completely deleted all your information and data from our system, and your full refund has already been processed.
Since your account has been removed, you will no longer receive any further emails from us. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Thank you for your time,
Customer Service Team.
My girlfriend was attentive, very good very helpful. Made the résumé fit to me like it fits me to a glove
There is no words to say how good she is very good. Very helpful very patient. She had the patience of Job cause I know nothing about resumes. I'm 83 years old. God bless her thank you so much.
Hello,
Thank you for taking the time to leave us a review! We are glad to hear you had a positive experience.
Gerry was very patient and went above and beyond to help make my resume look exactly the way I wanted it.
Hello,
We’re glad to hear that Gerry provided you with such dedicated support and helped tailor your resume to your needs. Ensuring our customers have a great experience is a priority for us. Thank you for sharing your feedback!
I signed up for a 14-day trial period of MyPerfectResume, when I signed up nothing was said about a recurring charge. They claimed they sent an e-mail but I never received it. The customer rep said it may have gone to your spam email. My problem is you didn't have anything about a recurring fee on the page where I put my credit card and personal information, but you said you put it in the welcome email you sent. You can say you sent an email but did you send one? There should be a box to check and a notice in big bold letters that way the customer can acknowledge it. If not then you are just scamming the customer by baiting in and then hitting them with a recurring fee. I can see a class action lawsuit is imminent.
Hello,
Thank you for reaching out to us. We have located your account and have thoroughly reviewed it. A detailed response will be sent to you in a private message.
We apologize for any confusion and inconvenience. However, we would also like to offer further clarification. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
If you require any further assistance or clarification, please do not hesitate to contact us. We are happy to help.
Best regards,
Customer Service Team.
I use this site for my updated resume. I paid $2.12 for the use. I called to cancel the account and even write email to them. They wrote back and reassure that my account was closed.
They charged me 2 moths down the road with foreign transaction fee on each charge. I call today and have to talk to 3 people before the account is settled. I still don't know for sure if the next month they charge me again. I ask for the person who answer my call for the badge numbers but they don't give it to me.
Watch out for the scam this company pull on you.
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for any frustration this situation has caused and would like to provide some clarity.
After reviewing your account, we found that a partial refund of $17.48 was processed as part of resolving your case. Additionally, your bank initiated a chargeback for $34.95, bringing the total refunded amount to $52.43. This chargeback limited our ability to take further action on your account directly.
We also want to clarify that foreign transaction fees are applied by your bank or credit card provider, not by us. We recommend contacting them for additional information regarding these charges.
We truly value your feedback and are committed to providing a better experience in the future. If you have further concerns or need assistance, please don’t hesitate to reach out to us at customerservice@myperfectresume.com. We’re here to help.
I just charged about 34 dollar without my knowledge and then i just called them and their best employee Victor listened to me very carefully and politely and refunded my money back and also gave me an option so that i can continue my service there was no waiting time. And he just solved my problem in minutes, excellent service.its very impressed
Hello,
Thank you for sharing your experience! We’re thrilled to hear that Victor provided excellent service and resolved your issue so efficiently. Your satisfaction is our top priority, and we’re glad we could address your concerns promptly.
We appreciate your kind words and look forward to continuing to assist you. Please don’t hesitate to reach out if you need anything further!
I spoke with a representative, Maureen, and because she was so accommodating, I decided to keep my account active for now. After speaking with her, I feel much more confident in using the service going forward. This was my first time calling customer service—I have only ever emailed customer care—and I have used My Perfect Resume for several years and recommended it to others.
My issue today was resolved 100% to my satisfaction. Maureen is a valuable employee. I also work in customer service and sales, so it's not easy to convince me in these situations. In the end, she did a great job of explaining her limitations due to company policy in a friendly and empathetic way. She was then able to offer a satisfactory solution, and as a result, I decided to keep my account active.
Thank you very much!
-Kathleen
Hello Kathleen,
Thank you for sharing such wonderful feedback about your experience! We’re thrilled to hear that Maureen provided you with exceptional service and helped resolve your concern to your complete satisfaction. It’s great to know that her friendly and empathetic approach, along with her ability to explain company policies clearly, left you feeling confident in continuing to use our service.
We truly appreciate your loyalty over the years and your recommendation to others—it means a lot to us! Rest assured, your kind words about Maureen will be shared with her and the team. Please don’t hesitate to reach out if you need further assistance.
Thank you once again for your thoughtful review!
A simple and very easy to use application with all the necessary options to have a modern summary.
Hello,
We appreciate your feedback! It's great to know that you found our platform simple, easy to use, and equipped with everything needed to create a modern resume. Providing a seamless experience with professional tools is our priority, and we're glad it met your expectations.
Victor was great, helped me with all my questions!
Hello,
Thank you for sharing your experience! We're glad to hear that Victor provided excellent support and was able to assist you with all your questions. Delivering quality customer service is important to us, and we appreciate your feedback.
Do not use this site at all! The guy name Alex is very rude and will over talk you so that you can't get a word in during the entire call. The customer service is just horrible and love to lie. I had to get rude back with him about my refund. He claim that I didn't cancel my subscription within the 7 days when I canceled it the next day after using it. He kept hanging up on me. Then he finally said he would give a refund and that it would be back in my account in 3 to 7 business days. I warn you to not use this unprofessional site.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We would like to reassure you that we are taking appropriate measures to prevent this from happening again, including disciplinary action. We take our customer’s feedback very seriously. Know that we hear you, and we are here to help!
We thank you for your patience!
Customer Service Team
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve described. We understand how important it is to receive clear communication and professional assistance, and we regret that your interaction did not reflect our service standards.
We would like to offer you better assistance. We kindly ask you to look out for a private message requesting for your account information. This will allow us to locate your account and review the matter appropriately.
We appreciate your time and the opportunity to assist you further.