Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
My order was not received by the restaurant. Although not an inconvenience, I had to wait a few minutes for my food. The staff was apologetic and provided additional food to make up for items not available. Food was great
Accidentally added an item to my cart w/o knowing about it. A bit silly that you have a minimum length on your customer feedback form -- good way to receive less feedback.
I went online, ordered a sub from Dino's, and paid for it. Went there and picked it up. At half of it (it was delicious, although messy), and saved the other half for the next day. What is left to say. I do not know who Grabul is. Just buying a sub for crying out loud.
When trying to place today's order using the app, it wasn't possible because the text fields were using white text so you couldn't see the text and the pop-up box for the credit card expiration date wasn't working - nothing was showing in the box to be able to chose the date.
Menu's don't contain pictures. Coupon use is confusing (it doesn't confirm whether it has been applied or not, nor does it show the discounted amount, as many other applications do)
Website feels a bit janky. Website feels a bit clutter very hard to navigate and see what was available. Pictures would've been helpful. In fact pictures tend to sell the dish. Keep that in mind. I just need 28 more characters so I can submit this so basically I'm just gonna say whatever.
This was my first time utilizing this delivery service. They were quick, easy and efficient. Looking forward to using them again. Its nice to have another option. Thank you.
You need to make the pickup option more visible. I had to cancel my first order with the store not a good customer experience
See title for my thoughts on the matter, not sure why I am compelled to write at least 50 characters so no I am going to ramble to fill up these needless quota of words.
Very good - easy to use especially to give special instructions - but please don't tell me how many characters I have to enter.
The side of ranch dressing was upside down and was leaking onto the pizza. I had to immediately remove the dressing and flip it upright and remove the ranch dressing. Better if the dressing was in a separate bag.
My order was left at an unmanned desk in the entry of the building with no notification that the order was delivered
The restaurant was running late and my delivery driver was excellent with communicating to me and waiting extra time to pick up my order. It was still delivered with a smile. Thank you!
This is my first PC and I can say it had been working great. Games run smooth on it and the start up was easy to understand. It was delivered fast and safely.
Navigating the website & ordering was easy. I was able to view the establishments menu & pay via cc. I intended to pick up myself but I believe I could have arranged delivery as well. A good 1st experience.
SEE ABOVE PLEASE... THE BEST BAGELS. FOOD. COFFEE. SERVICE. DELIVERY. TOTAL SATISFACTION AS ALWAYS. THANK YOU EVERYONE FOR A DELICIOUS EXPERIENCE... PAUL J AND PATRICIA M PEISEL
EVERYTHING WAS GREAT.FOOD WAS DELICIOUS.BAGELS WERE FRESH AND JUST LOVED THE CREAM CHEESE.COFFEE WAS PERFECT ALSO.WE SHALL RETURN AGAIN VERY SOON.WHO DOES NOT LOVE A BAGEL AND CREAM CHEESE AND A HOT CUP OF JOE.THANKS GUYS FOR MAKING OUR DAY...PAUL J PEISEL AND SISTER PATRICIA MARIE
Nice easy app to place an Oder but no options of pizza sizes. It might be from the pizza place.
I neeerf a smaller size but the only size given to me was the 1
Grabull is simple and does the job as a person who is ordering takeout. A local restaurant we like prefers it so I am assuming it also charges reasonable fees to them.
Find app straightforward and easy to use. Like that you can order for pickup in advance.
Good features. Met my needs to pickup at a future time. Easy to use.
Simple interface. Preferred my restaurant I am ordering from.
When you order eggs and cheese ask customer for selections
Of cheese and there is NO choice for types of flagel or bagel?
EXCELLENT. LOVE GOLD AND MEYERS
GREAT PEOPLE GREAT SERVICE
Need more menu items
1/2 lb of cream cheese
Lfffffffffffffffffffffffffffffff
Not enough choices - i want to buy salads or sausage on side
Want to order 1/2 # or 1 # of salads
I WANT TO ORDER A 1/2 A POUND OR A POUND OF SOMETHING
IE: TUNA AND YOU CANNOT DO IT ON WEBSITE. DOESN'T GIVE YOU CHOICE OF WHAT KIND OF BAGEL TO PUT IT ON.
More menu items
Would like to buy tuna salad by the pound
Need more menu items ie: foods by the pound
I took it. The food was delicious, I enjoyed it. So I like the way you guys prepare the food and you didn't let people stay for there order you guys gave a proper time to get it done that's awesome I appreciate it thank you
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members