Delivery.com

They did not provide a delivery driver, blamed the restaurant, and refused to refund or discount. Restaurant helped me

Orders are wrong, consistently late and many times cancelled. We love our usual driver Kathy but we are done with these clowns. I redeemed my $20 rewards on last order that was completely wrong and they would not give my rewards back. I feel bad for the drivers.

I placed a food delivery 2 hours ago. They said it was delivered, but it is nowhere is site. I checked my neighbors' house, not there either. I called twice (was on hold for 30 minutes the second time). First call, they said they would check withe the driver and get back to me. Never heard a thing. Tried their chat. Second call they said they would check with the restaurant, which is closed until tomorrow.

Ordered food at 10:26am and didn't receive it until 12:45, on top of that my order was wrong. I sent a message and called customer service who said they would look into this. It's been an hour, now there not answering the phone, not responding to my messages and I still haven't received my correct order. That's $40 dollars down the drain and no help. Sad part is I've ordered from them several times and have spent a lot of money.

We had a food order that cost over $100 and gave specific instructions to deliver to the second floor receptionist. The driver left it sitting on a public sidewalk in 99 degree heat and for anyone to have access. We decided not to eat any of the food due to its condition and Delivery.com will not respond to my inquiries or stand behind their service. The restaurant tells me that I need to address the issue with Delivery.com not them. HORRIBLE!

3 strikes and your out!Poor customer service, Can't seem to get it across to anyone that taking 1-1/2 plus hours for food delivery is not very good. Also, when the order arrives and is not complete, you need to make that order complete, not offer some petty credit that that does not even cover the order delivery/service fees. We order food because we are hungry, what the heck am I going to do with a credit to my account, order again, wait an hour and a half for my food, get charged a service/delivery fee again, and hope my order is correct the second time? Who has time for all of that, quite honestly the $8 credit to my account was an insult, didn't want your money, I wanted my food. Customer service would not even address that the credit itself was the amount of the service/delivery fees nor that I should have had those fees waived on a future delivery. All I can say id BYE...It wont happen again to me.
My order number was ******* on 11/18/23

If a promo shows up be careful. They offered a 10 dollar discount and at the end it was full price. They should be getting a zero. And customer service is outsourced so the language barrier is also a problem. Never again and everyone should stay away from them.

I waited an hour past the ETA and finally called the 800 number. They said it would be 20 minutes. 40 minutes later the driver called and said the restaurant didn't have my food ready.

First and last time user. Very doubtful I'll actually get my refund.

We ordered family dinner over an hour ago on delivery.com. Delivery.com was happy to take our money. Just 5 minutes ago, they canceled the order inexplicably.

Delivery.com, you had one job!

Strongly recommend against delivery.com.

I placed an order and they cxld it saying "no drivers available" - i placed another order and was cxld again saying " merchant is now closed" - i called the merchant myself and they were NOT closed. I called delivery.com again and they said "miscommunication" to place order for tomorrow delivery which i was dumb enough to do. An hour later, they call me to tell me order has been cancelled because merchant will be closed next 3 days (fri sat sun) to place order for Monday! I called merchant - they said that was not true, they are open daily! My card was authorized all 3xx, waiting for it to refund. HORRIBLE customer service

Food never showed up. First it said it would be here in an hour, then it said it was being delivered the next day at noon. Then it was assigned a driver. Then the driver was gone. Food was ordered over an hour ago and now says 1 hour more- this service is wack. I called them to cancel and get my money and its just perpetually bad music and no service- no chat support. Like I wanna sit here on hold wasting MORE of my time to get my money back for your bad service?

I used them to order food and they emailed me a reciept. The reciept showed itemized charges. However when I added it up with a calculator, it was not the total they had. When I called them they said that a charge for $0.00 on my reciept should have been 10.37 and refused to refund the money.

Placed a $90 delivery order from a local restaurant that was canceled by delivery.com after we placed it because they said the restaurant was "on vacation." The representative we spoke to told us they couldn't give us a refund, but they could give us delivery.com "points" equal to the cost of our order. They credited us 5,000 points, which is equivalent to $5. We contacted another representative, who completed contradicted the other person we spoke to and told us they WOULD refund us the full amount of our order. We asked for a confirmation email that the refund had been processed, and we have not received that or the refund. This is not a real food delivery website.

Took 3 hours for my food to arrive, it came cold, the sauce was just all over the bag. Leaked all over EVERYTHING! It was ice cold, tasted like total garbage. These people will NEVER refund a single purchase! I wasted $60 dollars for these people to say things are dealt with in a 48 hour window. After not answering that, I'm told "Unfortunately we can still only give you a $10 credit to your profile."... Even after stating several times I had instantly wished to delete the profile and pretend this "service" never existed. Never EVER use delivery.com! This place needs a million angry negative stars!

I got charged $9.91 fee on a $75.91+$6.74 tax= $82.65 pick-up order. Website says pick up is free. Two phone calls to delivery.com--no refund, but an email saying this was done because I live in NYC and the fee is pandemic related. Very pleaseant agent went to his supervisor--no relief, just the explanatory email.

D.com messed up my order, had decent results previously and now I'm waiting to hear back on a possible refund... This is so annoying, now I'm out $35 and the food isn't what I ordered. Not using this service again!

They short your paycheck constantly thinking you won't notice. They offer bonus incentives then never pay out. You work a 5 hour shift and make $12. Their HR team does not care and takes NO action to right their wrongs.

Worst service ever, my transaction was declined twice for "fraud reasons" but the credit card had been charged. When I called (cause nobody called me back to verify any information) I was transferred twice and the only answer "order due to a denial generated by our fraud detection partner", that's it, nothing else and nobody can answer the reason it happened, I was transferred twice and even talked with a supervisor who was a little nicer than the customer service rep who was really nasty. I have two small kids that wanted their preferred food and it's impossible to pick up food.

Beware of this poorly run business that is located in New York. I live in Sacramento, CA. Ordered from Chevy's and noticed thier little button and clicked on it. Stick with Door Dash. These guys did NOT deliver my food but charged my card the 93.03. I was treating myself and my daughters for dinner. I don't have that kind of money to lose. Called Chevy's when the food was not delivered... The waiter said he had never heard of delivery.com. Then I finally got an email from them with a valid phone number. The phone number on their website does not work. The email said that the order was cancelled because the driver could not find the house. I sent an email back and asked the person to call me. The result is they had no way to contact the driver but as of today 11/24/2020 Seth, their online guy says I need to contact my financial institution for a refund?