The company enjoys a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, which many customers appreciate for its simplicity and efficiency. Positive experiences often highlight successful pre-orders and reliable product delivery. However, concerns arise regarding packaging practices, particularly the use of thin plastic bags leading to damaged items, as well as issues with customer support during order discrepancies and returns. While many customers express satisfaction with their purchases, the inconsistency in handling customer service challenges suggests an area for improvement to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
I caught my mistake several hours later and reached out to support, they were able to cancel my order and I re-ordered correctly. I was worried about the online support ticket system, but they were quick and resolved things in a timely manner.
Product was easy to find and payment was seamless.
Ordered the screen and got here quickly. Looks amazing and not a blemish in sight!
Ordered with my girlfriend's card and shipped to my address and my order was flagged as fraudulent and cancelled. Would've been nice to have an opportunity to clarify any issues
Simple and fast. Packaging is well done, the box was in perfect condition.
I always think of Antonline because they have exclusive deals. I got my ps5 as part of a bundle. Now it's where i get my 365 subscriptions also as a bundle deal.
The use of thin plastic bags to ship things in instead of boxes has repeatedly caused all such orders i've gotten from antonline arriving damaged. Just put stuff in boxes that's not clothing. Clothing in those plastic bags is fine, boxed things are not fine in a plastic bag
Really wish you'd not always use bags to ship things in. Items get trashed when shipped in bags & not in a box
I have been able to order multiple computer parts over the years and they have stock and prices that are fair.
I only wanted to buy a digital code for the xbox game pass, but realized antonline had a product that has been out of stock everywhere else and not overly overpriced due to scalpers.
Any of the hard to find items, seem to be in stock here. Always at market price also.
You cancelled my previous order, so I have to come back. Why you cancelled my previous order?
Previously bought a Series X bundle during the pandemic as a Christmas gift for my son. Great deal, great and easy checkout process.
Easy site to navigate, and checkout was fast and simple. Highly recommend!
I had to replace my order when all I was asking to do was a shipping address change, if the address couldn't be changed that was one thing, but i want the option to cancel as I was using a one time card and able to re-order and had to, reach out to the other company to free up the card again
Finding what I wanted was far easier than some other sites where I go shopping for electronics and services.
Quick and simple checkout process with many payment options made purchasing super easy!
I learned about ANTOnline from following Twitter accounts when everybody was trying to get a PS5. That's how I knew it was legit. When I saw a deal on a 15-month Microsoft 365 subscription for less than $40, that's when I made my first purchase at ANTOnline.
The package arrived promptly, securely packed with all items intact. The box was in excellent condition, and the contents matched the description perfectly. Shipping was fast, and the tracking updates were accurate. Overall, a seamless experience with great attention to detail. Highly recommend this reliable service.
This is the 2nd time I've found items at Antonline that I couldn't find anywhere else. First was the original PS5 when it was sold out everywhere, and now the Limited Edition Astro Bot controller bundled with game for less than most are selling the controller for on eBay
Answer: Hello Ben, Unless it is specifically advertised as Open Box (this is in the name of the product as well as in the description) - all items on our website are new and sealed.
Answer: Hi Samuel! Thank you for shopping with us. Please reach out to support@antonline.com for the quickest resolution to your order concerns.
Answer: Absolutely! To apply for a return please visit our website: https://www.antonline.com/support/returns You can also reach out to support@antonline.com for any other questions regarding your return. Thank you!
Answer: Yes they are! We currently ship to the entire continental US. This does exclude Alaska, Hawaii and Puerto Rico.
Answer: Hi Farid! Please visit our website@ antonline.com to shop our products, and if you have any additional questions please reach out to support@antonline.com! Thank you.
Answer: Hello Richard, Unless it is specifically advertised as Open Box (this is in the name of the product as well as in the description) - all items on our website are new and sealed.
Answer: Hello Richard, Unless it is specifically advertised as Open Box (this is in the name of the product as well as in the description) - all items on our website are new and sealed.
Answer: Our return policy is absolutely published on each product page as well as on our store page on walmart.com.
Answer: Hi Fernanda! Thanks for shopping with us. We hope you will enjoy your purchase and will visit us again soon.