4WheelParts

I ordered a receiver hitch over 2 months ago and have not received it yet. I had to call them to see where it was. They told me it was on back order. But, they still have it listed on their website, not saying it's out of stock. Every time I call they tell me they have no idea when it will be in. They will not reply to my emails at all. I highly recommend NOT doing business with this company. I will never order from 4Wheelparts.com again!

I purchase a full set of rotors and brake pads. I first received the rear rotors which arrived damaged. I sent an email with no response. When i called to their customer service number I was on hold for over an hour. The service rep told they filled a claim with UPS and I had to wait 48 hours so they can receive a response from UPS and then they would ship me new rotors. When I received the rest of my order, its very clear the first set of rotors were used and the were not even remotely close packaged the same. The second set of rotors were boxed individually, then warped in plastic and then boxed in a bigger box. The first set of rotors were just thrown in a box without any protection. They claim to have a A+ customer rating on BBB but when you look them up they have a F rating. What a deceiving company.

Ordered 2 cab corners for jeep project 1 driver and 1 passenger side. Received 2 passenger sides. Took over a week to get parts, and the wont send out new parts until they receive old part. Boxs had correct part numbers but incorrect parts. Jeep Was scheduled for paint in 3 weeks. No more business with 4wp. Summit has shipped my order same day and has much better customer service.

I ordered a lift kit over the phone from 4WP. I never received the parts for the front axle, instead I got random parts in bags, some don't even go to vehicles in general. I have spend over 10 hours on hold with the customer service line which eventually hangs up on you. Even trying the sales line I can't get anywhere, they can't help and just transfer you. The original sales person won't help me either. After dialing different extensions I found a customers service rep that was 'taking care of it' and would get back to me in a day. It has now been 4 weeks and I can't reach her by phone or email. Looks like I'm out half the money and have to buy parts for the front...again. I will not be purchasing from them again!

Ordered 4 shocks almost 4 months ago, but the shipment was split because the front two were in a warehouse in my city. I waited a week and they still wouldn't ship them so finally I went up there got them myself. The other rear two I have been waiting for since purchase 4 months ago and can't get ahold of any one by email or phone. I have been sending frequent emails asking for literally any kind of update as there website has no shipping date estimation but I haven't received anything at all.

I ordered a heavy duty steering linkage for my jeep. They ended up giving me the same tie rod bar 2 times instead of giving me the drag link bar. I called for them to make it right but they wanted me to pay for another one to fix the problem. The product was 700 dollars. They wanted me to pay ANOTHER 700 dollars to get a new one shipped to me! I would be out 1400 dollars now for a product they messed up on. The best they could do was a 50 dollar gift card.

The worst customer service in the whole world, not only they sell me incompatible parts, but they never respond to your inquiries to return the product. What a bunch of scammers this company is! DO NOT DO BUSINESS WITH THEM! In otherwords, THEY SUCK!

Tried to buy a tonneau cover from the Loveland Colorado store and they wold have to order it. So i said I would order it online. Placed the order and it immediately came out of my CC. About an hour later I get an email stating they were canceling my order because it is on back order. They also claim it will take 10 days to go back on my card. The same item remains on their site for purchase. Every time I have attempted to buy something from this place it gets screwed up! I am DONE!

When you order parts, they will tell you they are in stock. The next day they send you an email stating they are not in stock (3 times now). This is NOT a mistake. If you write a review on their site that is anything but positive, they block it from being published so here it is...

They never respond and they dont care! I have asked for a status on my order and they wont respond. Call and sit on hold for 2 hours and then they hang up!

Supposedly delivered my kit. Said it would be dilivered 5-7 days.I was working out of town.They left the parts on my open deck were everyone can see it a day later instead of 5 to 7.Kit was taken off deck not my fault that's there's plus should have been insured.4WDR PARTS ABSOLUTELY NOT DOING ANYTHING YO HELP WHAT SO EVER.There so called management left me on hold 2 hours twice.Said there management are discussing the issue.They sent what looks like a part of a kit but sitting on my deck will it will stay.Filed a police report like they ask.Still nothing.I DO NOT RECOMMEND THIS COMPANY WHAT SO EVER.THERE TRYING TO BLAME IT SEEMS ROUGH COUNTRY GOT NEWS FOR YOU.ROUGH COUNTRY DIDNT ORDER THIS YOU DID.LOOK AT YOUR RATINGS JUST LOOK ABSOLUTELY HORRIBLE RATINGS AND GETTING WORSE.

I was excited to buy an overlander tent and 4WheelParts was selling the one I wanted, the smittybuilt for my Tacoma. I ordered and it was in backorder. I called and waited for an hour to get anyone, just to ask a question, like how long it would take to arrive? They said 1 month later, beginning of July. Ok, I can wait. It's now August and there is no longer an arrival time. I've called other times, wait times are longer than an hour sometimes. Had I known it would be longer than 2 months to get my tent (haven't got it yet), I would have ordered somewhere else or a different tent. Now summer is winding down, kind beats the purpose.

I bought a cat back exhaust. I wanted the exhaust to empty be hind the rear tires. When I picked the truck the pipes were going strait out the back. I went to the counter and asked why they the pipes were going out the back? They said the box was open and the side pipe was missing. I told them I paid for a full kit. They said they would call and get them to send the part next day air and would call me when it gets in. Its been 4 weeks no call. Riverside Calif. 4wp store I will not recommend this store to anyone

Bought 4 off road wheels from these folks. After dealing w two different tire shops and being unhappy w/vibration issues: they show me two bent from the factory. 4WP refused any help as I "SHOULD HAVE HAD THE WHEELS CHECKED BEFORE MOUNTING". Speaking as an ASE master: WHO THE HELL DOES THAT". The wheels are in my scrap pile now.

Ordered a part that they said was in stock. Next day get an email stating it will come directly from the manufacturer someday. Emailed them 3 times and 2 weeks later no response. Just was on hold for 63 minutes and then was hung up on. Had to dispute it thru my credit card to get my money back. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY WILL TAKE YOUR MONEY AND YOU WILL NEVER SEE YOUR PART.