4WheelParts

I ordered some fender flares that said they would fit my vehicle, they didn't fit.
They cost over $300 and the company won't pay shipping to return them, and might charge me for arrival shipping, and possibly a restocking fee. So now I have spent over $62 to send them back so far, and have no product. The website was totally misleading and incorrect about the part fitting my year, make, and model of vehicle. When my husband contacted customer service they politely said they would not pay return shipping. Big rip off.

They took my order - and my $$ - but never delivered the parts.
Many, many hours on hold. Cutoff every time.
Emails go unanswered.
Support Feedback Form is unanswered.
Can't reach a human - EVER.
I cancelled my order online - good luck getting my money back.

Ordered a Clutch just before Thanksgiving. I ordered the wrong one. I called to return it, cannot get through, followed the instructions they give on the recorded message on how to do a return. Filled out the paper shipped it back second week of December. No refund cannot get through on the phone emailed three weeks ago no response. Terrible customer service do not buy from them

Tried ordering a part for my top and it took them over a month to send me the wrong part. Couldn't reach anyone on the phone unless I waited 1-2 hrs on hold. It took me more than 5 tries to reach someone but most of the time I gave up because it took so long. No customer service in general. Do not order from them.

Four wheel parts is very good at taking your order taking your money and taking your time. I ordered my truck bed cover prior to my new truck being delivered to my home. It was in the box for several months before I unwrapped the box, and installed it in my new truck. The truck bed cover looked nice until the metal shroud holding the bed liner was damaged per the video.
I started a claim, sent picture and it took over a month for a reply and they said " to bad it's been to long since my purchase to claim. I made numerous numerous attempts to call the customer service, but sat on the phone for over a half an hour for them, 4 separate times, plus three emails, to only been given the option of leaving them a voice message which they would get back to you, and that never happened they never got back to me. Then they sent a rude email saying they weren't gonna do anything about 4 wheel parts dented product they sent me.
It sat in a box in my garage unopened and unmoved.
The proof is in the video, I never unpackaged it. The plastic coverings is still on.

My last purchase from them was my worse one yet. Always been pretty satisfied when dealing with them until now. I ordered a lift kit and wheels which came came quick and in perfect shape. But when I ordered them I was told everything I would need would be there. Kit did not have sway bar drop brackets, and wheels required new lug nuts neither one a big deal until your truck isn't drivable. The wheels I ordered from them before all came with lug nuts, I assumed these would. Just wish they would have told me, so I could have ordered them...

Had a very good experience with employee Mike today. Being a new Jeep owner he was very informative and kind and answered all my questions. Will Definitely go back for the rest of my Jeep set up

Jarred, Trey and Jimmy deserve my gratitude for their exceptional customer service. They made my experience stress free.

On 12/27/22 I order parts totaling over $3700. Never received an order status so emailed their Customer "Service" department. Received no response after several days so I emailed them daily for three days before someone responded to say the product was out of stock with no ETA. I decided to wait rather than start the entire process elsewhere. After another week with no response, I asked for another update. No response after another another three days so I have asked them to cancel the order and refund my money. Customer Service is nonexistent with this company but the worst part is, they show no interest in improving or retaining customers. They simply don't care. My best advice is to not bother - look elsewhere. The extra cost is worth the aggravation of no product or response.

What a great experience we these folks on 82nd ave. I came in early Saturday morning with my Amp Research running boards that I purchased in 2018 from another distributor thinking I was going to replace them because the passenger side was stuck in the down position. Kevin spent almost 45 minutes cleaning and adjusting the steps and got them running perfectly! When I asked him how much he said no charge!

I am a customer for life and will recommend these guys to all of my friends.

Thanks!

Received order with damage box apparently eating by RATS on some warehouse swamp, parts damage as well.
Try to contact via e-mails and several phone calls and no responds.
Really unresponsive supplier, I will never ever buy from them and NO good recommendations.
They should close their doors and stop scamming customers with old stored warehouse product label from 2018 as new.
Shame on you. And don't blame it on Covid, you did previous orders before that.

I have read the reviews regarding poor customer service and wish I had done so BEFORE doing business with 4WP. Never again. The experiences described by these reviewers are exactly what I experienced. Lousy customer service, didn't return calls, refused to work with me, didn't acknowledge cracking my windshield even though the 'pre-work inspection' didn't have any notes of it being dropped off that way. The only reason my review is a 1 is because there are no negative numbers to choose.

Ordered som parts for my Jeep and right away got an email stating there was going to be a long delay in shipping the items Tried to cancel, no answer. Tried to cancel again, no answer. Then I get an email 2 weeks later that the part is shipping along with an email stating the order cannot be canceled because the item has been shipped. Will never order from this scam site again. Do not try calling their customer service number, you will be on hold for hours and then hung up on.

I had a five month lead time on an ARB bumper which was shipped missing all hardware. Multiple calls to service department with 30 min. Plus holds. Each time I talked with customer service they couldn't help get the parts needed to fulfil the order and placed me back on hold to supposedly transfer to another department. Thoroughly disgusted with this company

I do not recommend buying here. I made 2 purchases here. The first one went great. The there is the second order. I ordered a set of shocks for my truck. When they came I was really surprised. The shocks look like they had been used cleaned up put back in the box and sent to me. They were a dingy white no decals or markings from the manufacturer who I called and do not believe they were even the right brand. I bought them in March. I returned them by the time they sent me shipping labels and I sent them back it was
April 13th. Well no refund so I called and finally had a refund in my PayPal that is less than I paid. So not only did they get their fake shocks back they kept part of my money. What a scamming money racket they have going on. So I'm WARNING EVERYONE Do Not Buy Here! Take care everyone.

I have purchased parts and have tried to purchase parts from 4 wheel parts several times. I have NEVER had a good experience and have decided my last business with them will be the final time i use them. I have learned you can find most of the same items at Quadratec, extreme terrain and amazon with out the bad service and shipping headaches. Lets not forget to mention how hard it is to get ahold of their customer service.

Order a truck brake kit. They sent me two rotors only and tried telling Amex that they had sent the whole kit. They are scammers, don't order from them.