joshua M.

Called today to find out where my order is. 7 shipping days after I ordered. They said they weren't sure when I would receive it. I asked if I could cancel my order but they said no because it has shipped. Ok so they can tell it has shipped but not when or when it will arrive and by the way if you cancel you have to pay to ship it back if it does ever arrive.

I ordered a kit for my back drum brakes for my jeep wrangler from this company. The kit came quickly and everything was great until i went to put on the final piece on the install (the drums) and found they did not fit at all. Its been 3 weeks and lots of phone calls and emails with customer service. I still have not gotten this fixed. I regret i did not research them before placing my order. I do almost all of my purchasing online. Never have i dealt with such poor customer service. I have contacted my credit card company to dispute charges as a last ditch effort. How can a company expect you to wait weeks to finish your car while they sort out their problems? Tip for carid... if you make a mistake and quickly make it right that is great customer service. 3 weeks is not quick= poor customer service.