39DollarGlasses.comReviews 39

Initially the Customer Service Manager commented that my pair of sunglasses was out of warranty and I had to order a new pair after only six months. However, he did follow up and showed the pictures of the damaged lenses to the Lab Manager. Not sure who made the final call but 39dollarglasses.com has now decided to replace the lenses by sending me a prepaid return label. To be continued.

I've bought a 5 pairs of glasses through 39dollar glasses and they went ok. This last pair was $250 but were unusable. I was told I can return them one time only? I opted for money back so they charged me 30% restocking fee. My local ophthalmologist guarantees me to be happy no matter what. Very unhappy

I purchased prescription sunglasses from this crap company. The sunglasses I received were barely sunglasses. Very low tint which made it uncomfortable to wear outside, they are like tinted regular glasses. The glasses say Adult and they wouldn't fit a kid

The worst part is that if you want to return their cheap glasses there will be a 30% restocking fee. So these glasses I am sending back and it will cost me $60 to return them.
Run away, don't walk from 39 Dollar glasses. Cheap product and I think they make their money on the 30% return.

I have been a customer of 39 $glasses.com for over eight years. Wow the prices of the glasses do go up quickly when increasing the quality of your lenses, these are still half the price of prescription glasses from stores. I have always been happy to return to the site and get well-made products quickly. Granted, I'm pretty easy to please when it comes to cheap glasses, whether they be metal frames or plastic frames. But I've also loved their transition lenses and sunglass options!

Very poor quality control.
Glasses arrived with one lens chipped at the bottom. Simple inspection would have revealed it.
Customer service is useless. But, hey, they "understand my frustration"...
International delivery is $30 every direction, so you end up with paying 3 times for shipping, almost $90.
Will never make the mistake of buying there again.

I had ordered several glasses from them in the past few years and was pleased by the physical frame and lenses quality and optics. After some time had passed I just ordered again with a significantly revised distance prescription for the left eye. The prescription itself was shown correctly in their emails, but the left eye's vision still matches the old one, is quite poor. I let them know, but no response. Its not worth my time and trouble to return them, will just shop elsewhere.

I have been a long time customer of 39dollarglasses, and have been mostly satisfied up to this point. Recently the quality has dropped off though, with glasses not lasting as long, taking scratches easier, and breaking while simply taking them off or putting them on.

This last order I put in for sunglasses and glasses took a long time to come in, and when I received it there were defects in both. The glasses had a crack in the nosepiece and the sunglasses were warped in the left lens. I sent them back for a complimentary remake nearly two months ago and still haven't received them back.

Customer service has been helpful, but given conflicting information. I have had to email them three times to get an order even created, and then the production time has been two times longer than they said it would be. The max was supposed to be 9 days, it's been over two weeks. They did offer me a discount on express shipping, though it would have been better if they had just paid for it.

It seems like their production quality has dropped and their time has increased. Maybe they have gotten more orders lately and that is the reason, but if that is the case, they need to be upfront about that.

Just did the buy one get one deal with 39Dollar glasses. After ecieving them I found the quality to be very poor and returned them for a refund. Read their refund policy and they take 30%. But it states a full refund. Stay away from this company.

I ordered the Bellamy glasses on 4/23/22 and received them early May. I only realized a couple weeks ago that they were defective beyond my ability to repair them and contacted 29dollarglasses as I had thought this could be fixed. The glasses were to large for my face, and slid down my nose. The biggest issue however was the glasses sitting crooked on my face. I attempted to fix this at home after watching many videos, and tried several times. I even sent them to a shop to be looked at. This took time to coordinate. But 39dollarglasses informed me that the glasses couldn't be fixed and I could only exchange. I was refused a refund. I emailed and called. I explained that this is the second subpar product I have purchased from 39dollarglasses, I do not wish to have anymore, and I'm only interested in a refund so I can purchase a better pair somewhere else. I expressed my frustration to the support staff on the phone, Tiffany, and left the call. I received an unprofessional email back guilt tripping me about how she didn't have to help me out as much as she did. I no longer wish to speak with or do business with this company, and I am currently in disputes to get my money back.

I've probably purchased over a dozen times from these guys. Used to love them but it's a disaster now. They sent me defective frames 3 times. They stopped answering the phone when I called, putting me to voicemail. I had to use an anonymous google voice number to call, and then what a surprise, someone answered right away. Took huge effort to get a refund, very bad business. Won't shop there again.

Sent glasses for re-lensing and once they had received them from ups, they lost them then said they're not responsible as stated in their user agreement.

If you require multi-focal lenses, be aware there is a 30% restocking fee. For my Canadian friends, they don't have free international shipping for returns. So you will have to pay for shipping if you have to send your glasses back. Lastly, with regard to the options for multi-focal lenses, choose the best/most expensive option. Otherwise, your vision will only be in focus for things that are directly in front of you. So you'll have to shift your head a LOT to get things into focus. This isn't clear in the description. (Do you see what I did there?)

Ordered my fourth pair of eyeglasses from this company. Everything was blurry. Returned them. Response was it passed our inspection. Now I am on the hook for a 30 percent restocking fee for a defective product that I am unable use so I returned the defective lenses. Never buy any type of eyeglasses from this company. I am out 84 dollars because if it passed their inspection and I cannot see any thing clearly thru these glasses. My only choice was to return defective product

Found them after horrid experience with zenni optical.
So 39 currently has a promo code of PREZ20 for President's Day 20% or $20.
Before you add the coupon, it is free shipping, after adding the coupon, you're paying $25 shipping.
What a scam of a coupon.

Where do you report this kind of fraud?
Probably bought 10+ glasses from them, from back when their URL was 39dollargoggles.com
Referred many people.
All good things come to an end, it seems.
Anybody know a better site to buy from?

I ordered glasses and spoke with Evon at 39dollarglasses.com, and it was the worst experience, I did Not order online, I called and spoke with Evon, I think she said that she was the owner, for I told Evon that my order has to be 30% Light Gray Tint, and she said it will, and I also sent Evon an email along with my prescription stating that it has to be 30% Tint, and today I received the glasses and they were 90% Tint. So whatever you do, do Not buy glasses from this place, for they will never give you the glasses you want, and they are rude over the phone when there is a problem, and when I went to the post office I waited in a very long line to send these damn glasses back! I paid by credit card and I put in a claim, so I am letting Visa take over for now, but you should NEVER pay them by debit card, money order, or check because they will fight to not give your money back when they rip you off.

I ordered tinted glasses and requested light tint. They sent darkest tint. I contacted them and they said return them. I returned them and they then told me they could not do light tint for the glasses I ordered, but for 10.00 more they could do them in a different lens. I said I'm not paying more and they shouldn't have sent them when they were not as I ordered. I requested a full refund, they agreed. I received a partial refund. I am filing a complaint with the BBB. I will NEVER do business with this company again. They are a ripoff and a total waste of time.

I ordered progressive lenses with anti-glare coating from this company. I finally received the glasses after two weeks, and the quality is horrible. Halos and reflections everywhere. No way this is "anti-glare" anything. I wish I had read the fine print more carefully when I bought these things. Didn't realize until too late that progressive lenses are not part of the 100% satisfaction guarantee. Looks like I am now facing a 30% "restocking fee" to return what is clearly a defective product. Stay away from this company!