2Checkout (now Verifone)

They read from a card, don't answer questions and make everything overly complicated. If you want to give a lot of personal info, this is the place.

1. They are not compatible with GST India norms and requirements of FIRC. When asked for FIRC which is a normal documentation on letterhead for declaration of USD received by them they just denied.
2. I have no issue to write on letterhead that I work with them but they have hesitatation for the same. But they dont hesitate to charge TDR for no service support provided.
3. They don't reply your emails even 10-30 days no surprise. 2checkout support system just fails all time; they never bother to reply timely and atleast 50% of emails to them are never replied.
3. When asked for letterhead information about the USD amount collected their Management team send all wrong amounts mentioned in USD. How come their management team can sign and send a letterhead with wrongful amount mentioned? Is this a type of management level support we have from them? I follow-up 10 times with them and they never replied.

4. I asked them to pay via PayPal so that atleast I can get FIRC for GST India norms and they denied.

They actually want to kill our business it seems like rather helping to grow as being their merchant. Will soon move our business out of them.

I will stay away from them and will soon move my business. Highly irresponsible service support.
I will better like to donate that 5.5% to some needy person, rather paying to such company who even dont bother to help merchant with timely service support.

Hello,

Dear 2checkout Users
Plz plz plz get your funds ASAP bcoz this company only think that you are doing scam
I use this service last week and i do ads on website on fb and google and i get good response so i get more then 300 orders in 5 days so its total around $2500 or $2550 but on 6 day 2 checkout guys know we need to relies payment bcoz i set weekly pay out so they close my acc on 6th day without any notice even my all payments are pass and they send me email that all payments are pass but idk they close my acc and hold my all funds on 180 days and when i call they say u are doing scam its like wow i feel like i m big hacker but now they took my money and i know they never pay me so i request you plz get your funds asap bcoz i loss my money if you need any kind of proof you can contact me i will show you

So i just warn you
Thank you
Shawn

No stars... They could not refund an incorrect purchase to my Credit Card when that is what the merchant billed. So called customer service is a JOKE

Worst provider ever! They asked me for 6 months of online sales for a new online business! Is this stupidity or what?

2Checkout has difficult payout details that are painful to work with. For example they require that you save payout details for EURO, USD, POUND.

There is a problem with this approach:
For examlle, if you have less than $100 in say, USD, you will not be paid the USD until you exceed $100. This applies to all the other currencies.

Here is the issue, if you have $99, £99, £99 worth of sales, you practically have $0, €0, £0. You cannot withdraw any of the amounts. If you exceed the USD for examlple to $105, you will with draw the USD only. The € and £ will remain out of your reach.

Remember that you will not receive the full $105 because they will charge exhorbitant fees on the poor amount you have worked for.

Additionally is you decide to close the account, you will wait 180 days (6 months) to receive the remainder of your revenue which chargea applied.

2Checkout is not a good online payments processor for innovative and serious online business because they have difficult payout plans and extra high charges.

I do not recommend them. I have used them and ran away empty handed at that.

I strongly dicourage 2Checkout

If you get sales, they will ask something from you, and if unable to comply, your money will stuck forever.

I'M 70 YEARS OLD AND USE MY COMPUTER FOR EMAILING. AT 4; 00 A.M. I RECEIVED A PHONE CALL FROM A COMPANY I'VE NEVER HEARD, FOREIGN MEN INSISTING I BUY SOMETHING TO FACILITATE MY COMPUTER USE. REPEATEDLY I SAID, I DO NOT UNDERSTAND YOU AND WAS TRANSFERRED TO EVEN LESS INTELLIGIBLE MEN.
IT WAS VERY OBVIOUS THAT THAT I DID NOT WANT THE PRODUCT. I HUNG UP THREE TIMES, THREE TIMES THEY CALLED.
I DO NOT DRINK OR TAKE DRUGS BUT HAVE BEEN EXTREMELY ILL, AT 4 AM, I'M SOUND ASLEEP, WHAT KIND OF PRODUCT IS IT THAT USES SUCH DESPERATE TACTICS TO SELL.
TO BE SO WORN DOWN THAT I AGREED TO 29 DOLLAR PACKAGE FOR ANOTHER UNKNOWN JUST TO GET RID THEM IS REPREHENSIBLE.
I DIDN'T EVEN REMEMBER THIS NIGHTMARE
UNTIL MASTERCARD CALLED TO VALIDATE A NEARLY 5OO PURCHASE, ALERTED BY SAME FRAUD FROM OTHER CARD HOLDERS, I SAID NO, TAKE IT OFF IMMEDIATELY, ONLY TO HAVE PAYPAL CALL WITH CHARGES.
WHEN I HAVE 500 DOLLARS, IT GOES TO PAYING MEDICAL BILLS.
IVE NEVER USED IT AS I SEE YOUR MESSAGES FLASHING UP IN THE CORNER AS I WRITE.
PLEASE REFUND MY MONEY IMMEDIATELY. THEN GO PEDDLE YOUR WARES THE HONEST WAY OR AT LEAST DURING DAYLIGHT HOURS.
AS A LAWYER AND LAW PROFESSOR AT PENN, THIS WILL BE A TASTY TREAT. LEGALITY. HORSE PATOOTIE! COLLEEN B CHANCE, MRS. STEVEN CHANCE Esq. GENERAL COUNCIL for B. B. B. THANK YOU

If you want a payment gateway and consider 2Checkout (now Verifone) as an option, Just don't, especially if you want it as an individual. Here's my experience with 2checkout, maybe it will help you or prepare what you should expect from them. You will be surprised by the conclusion.

I have been freelancing through Fiverr and Upwork and decided to have my own website and a payment gateway for it. 2checkout looked good to give a try and here are the documents I submitted:

1. Government-issued ID
2. Birth certificate
3. Utility bill
4. Proof of address
5. Website updates according to their requirements
6. Delivery policy
7. Refund policy
8. Domain ownership
9. Bank statement
10. Fiverr earning statement
11. Screenshots of my canceled orders

After completing all the details in 2 months and going back and forth providing them with too much personal information these were the objections.

1. Your Fiverr earnings don't match with website service charges, I explained Fiverr is for individual services and on the website I have packages.
2. Change the "Get proposal" button to "get a quote"
3. We do not support free services or services under $1.00. Here are the free services which have nothing to do with payment processing: https://bazaljunaid.com/free-services/

In the end, I stopped the process myself because they were asking nonsense questions, and I was fed up.

Conclusion:

If you are an individual and looking for payment processing, don't go for 2checkout instead use direct payment methods like PayPal, Payoneer, or wire transfer. You have to build trust first for sure, but that's the easiest way. 2Checkout (now Verifone) is good for eCommerce stores and membership websites where you don't interact with clients before they buy a product or service but if you send them a proposal before starting the project, You can easily give them the payment method you like.

Bottom line: 2Checkout (now Verifone) is not for individuals, no wonder why they have too many bad reviews.

This is how we have been robbed by 2Checkout in the pretext of global payment:

Transaction ID: **************
Payment done by customer in INR: *******/-
Payment converted in USD: 1150. 65/- (Payment is less, as very high conversion rate is applied which 2CheckOut says this includes hedge charges, third party fees etc. which was never communicated nor disclosed, they write 5.5% + 45c only, it was expected to received approx $1234 USD based on FX conversion INR 61.15 / USD, but charged INR 65/USD)

Reserve Held: 57.54 USD
2CO Fees: 63.74 USD
Adjust: 15.00 USD (At the time of wire transfer, this money was deducted)
Final Payment: 1014. 37 USD

Total Charged: 17.79 % vs of 5.5% + 45c

Do you really think, merchant like us will survive our business paying through 2Checkout?

When contacted customer care: All vague replies and never got the answer. Ticket raised:

4704-WTFN-4113
9005-WAHN-5941

PS: Those who are outside US and want to transact with 2Checkout, think twice before dealing with fraudsters!

Pathetic experience with 2checkout, I apply for 2chekcout 2monatize plane, After submitting all documents they don't respond me I wait for 7 days, then I apply a ticket and after 7 days their customer care responded to my mail and demand further docs from me, I provided them my CNIC, my house documents, business documents and all confidential data my banking details and etc, then I wait for 7 days they don't respond me then again I submitted my ticket and they took action after this I received their email we need a stamp paper of your property where you are running this business I provided them and again they delay me for 7 days, after 21 days of processing they just emailed me send us a product which you are selling, I just send them, they said please remove PayPal from your site to enable our gateway I just remove everything from site.
After processing of one month they just sent me a message" your product is against our guidelines and send me a link of prohibited products I just checked and my product was not their prohibited list, then again I submitted a email and request them my product is not listed in your prohibited products, and please send me a valid reason why you didn't approve me, then they only sent me a message we can't disclose and close my account. I just waste my 1 month and Provide all data. Very unprofessional I don't know why they don't approve me I have checked on my competitors website their gateway is integrated but they didn't approve me.