24PetWatch

We should have read these reviews before we signed up with them. They totally lied to us. The sales rep said our kitten would be covered even though we told them he had a preexisting condition. Then when we submitted a claim to get reimbursement, we waited several months before we called to ask what the hold up was. That's when we were informed our kitten wouldn't be covered d/t its preexisting condition. When we informed them of what we were told, they replied we never should have been told that! Well we were and now what are you going to do about your sales rep LYING to us? Nothing! But then asked if we would still like to stay with them? Really? Of course, we like getting scammed! We're glad it was only $30. Could have been a lot worse. STAY AWAY! If it sounds too good to be true, it is!

When I asked my vet to microchip my papillon puppy I neglected to ask which chip they were using. I assumed it would be reputable. I was wrong. When I registered the chip number I wanted lifetime enrollment and none of the other services they offered. I was quoted $200 for lifetime enrollment. In comparison AKC Reunite is $20. I refused to pay 24 pet watch and enrolled in the AKC Reunite because they will enroll any chip number even if it isn't one of theirs. Later the Pet Watch price was $85 and they then explained the higher price included training videos. I wasn't told that originally. After 30 years showing and titling dogs in obedience and breed completion, I don't need $115 worth of training videos! After a year, they tried to charge my credit card for some on line vet program without my permission. Luckily I don't have the same card number and asked for confirmation that my $85 payment was for lifetime enrollment. I got an email saying it was, but I have no trust in these people. I was so disgusted by this that I switched to a different vet. I got a very good quality ID tagless collar from AKC Reunite and am confident my dog will be protected in spite of Pet Watch.

Absolutely awful experience with this company so far. The agents are rude and they will scam you if you are not careful. I had to call in to register my pets microchip because of an issue on the website (this is likely on purpose so they can take advantage of you), on Wednesday November 9,2022. The agent ( was told her name was Semiyah by the second agent who said he couldn't help me) told me the final step in the process of registering my pets microchip was purchasing a package and convinced me that I needed the lifetime package and said she also couldn't share anything with me to look over until I completed the process (i. E. paid). She was deceitful and led me to believe I needed to purchase the plan in order for my pet's microchip to work. When I was sent the details of the lifetime package later I realized that this wasn't true. I DO NOT want or need this lifetime package. I tried calling in the very next morning at 8:00 am and was told only the agent that sold me the package could refund it and she wasn't in yet but would call me later, she never did.

ZERO STARS! I rescued a dog that was chipped and registered to 24PetWatch. They make it very difficult to change ownership even when you have a letter from your vet's office confirming this. Often times, pets don't stay with their original owners (unfortunately, mostly due to stupid excuses). 24PetWatch holds you hostage into paying for their "lifetime" membership fee $75 so you can update your information in case you move. They will not update your information after 365 day's if you move to another house, state etc. It's all about money with them. My vet's office was on hold for over 30 minutes trying to reach someone to change and confirm new ownership. No one ever answered the call from 24PetWatch. I have doubts they are available "24 hours" like they claim if you can't reach anyone on the phone. My vet's office said they have never heard of such horrible business practices and making it difficult to update the ownership registration for a micro-chipped pet. They clearly do not care if they have the correct ownership records or invested in updating their ownership registration records in case the pet gets lost. This place sucks!

They overcharged me and just transferred my dog ownership to someone else without even asking! I'm in shock and disbelief!

Scumbag of a company. Your pet died from cancer and you had to euthanize her? Too bad. That's considered "elective" and not covered.

We have a cat they took in after previous owner continuously dumped him on our block. Another woman on the block said she would take him, but needed to save money. So we took care of him for several months and then, after never hearing from her, took the cat in and legally adopted him and got him microchipped. It was nearing a really bad winter and we wanted to make sure he would be safe with all the bad weather.

Recently, this woman tried to STEAL our cat, Oreo. Its been well over two years since he was adopted. He is an outdoor-indoor cat (I don't like it, but the whole neighborhood knows the cat and watches out for him. He gets VERY angry when not allowed outside, and destroys things and attacks the other cats) who is very friendly with the whole neighbourhood, and this lady just picks him up when he wanders by her yard and took him to the vet, and CHANGED HIS MICROCHIP INFORMATION.

She was allowed to do so because she paid them a membership fee, while we had the free version. They did not check for legal ownership, did not try to call the number, or contact us in ANY way.

They did not even change it the woman's information, she gave them her son's girlfriend sinformation, and they used that to change the microchip.

We now have the cat back, but when we tried to change the information back, we were told they would need us to buy a membership to do that. When asked why that would be needed, since the company was the one who neglected to check the owner information and was the reason it needed to be changed, they told us, "we don't get involved with ownership disputes."

Horrible. No care in the slightest.

Absolute scam, and no care for who has your pet as long as they get their money. Find another company that won't sell your pet.