24PetWatch

Where do I even start? I have tried so many times to contact them about various issues - replying to emails, website contact forms, Facebook (posting and messaging), and have NEVER EVER EVER gotten a response! I clicked on links in emails, links on their website, even tried to see if I could report a pet as lost or found (which gave me an ERROR page!), and nothing. Completely USELESS. Avoid at all costs!

Having been with his company since 2017 and having just added another pet to my policy, these people are just plain stupid you get told repeatedly someone will follow up with you and no one does then you get some snappy brain dead idiot on the phone named Brandy who doesn't have the common sense to run out of a burning building worst company ever don't use them. I cannot stress enough. This company is not worth the effort. Worst customer service, worst management, and the stupidest employees that walk the Earth.

Wont let me add my address, says it doesn't exist. How can my pet be returned if they won't accept my address? Then when trying to add a new pet, colour is a required field but they don't have her colour, and won't let you go forward unless you hit "other" - which isn't actually in the drop down list. So I have to say she's a colour she isn't, or can't register her. Then it's also required to choose the clinic she was chipped, but there are zero options in the drop down box, they tell you to hit "other" if I don't see my clinic, but again, there is no "other" in the drop down list. So I can't even register my second pet, and if my first ever gets lost, they won't know where to return him. Garbage site.

Complete scam. I spent over 600 on the insurance alone in the first yr. After spending over $800 in pet bills I only received $85 back. I was under the impression that certain things were covered that were not. My dog had an allergic reaction to a vaccine and when I put in the claim they said "could've been prevented" didn't get reimbursed for that either. DO NOT get this insurance. They will rob you.

We've had this insurance for our pit bull for 5 years. In that 5 years we've tried to make 2 claims, both denied. Be smart and take the money you would pay for this worthless insurance, put it in a savings account and at least get interest on it, and have the money to pay for your pets care.That won't be denied!

Smells like a scam to UPSELL you. I paid for the chip placement in my pet a one-time fee. Now they are trying to convince you to upgrade your account for one year fee of $49 following yrs $20.00... Lifetime fee of $100.00. Or the Lifetime Plus for $200.bucks... Better to remove the chip from my pet and go with a legitimate company...

When I search on the chip number within my org, the interface doesn't show the animal that is registered. Submitted a request to add a serach by name, never got a reply, nothing changed. Also could not find a setting to share the info with the finder. Found that it is set to No by accident when did a general search.

Please Beware! You will NEVER, EVER, EVER receive payment for anything no matter how much documentation you submit. I've paid for 2 years of insurance and NOTHING has ever been reimbursed. They find loopholes to reject your submissions! They find reasons not to cover exams, emergencies, wellness (even though I am paying for wellness coverage). They are horrible and not worth a penny!

I have a rescue. I'm missing 30+ animals from 24PetWatch simply bc Michelsons betrayed us all and threw away their massive, reliable, free, use to use database into the hands of one of the worst companies out there. I'm going to have to go back and manually enter every one of them. And I never even got a final list from Michelsons. I only found out bc an animal I adopted out 6 yrs ago needed to be returned and they couldn't reach me. Michelsons database is completely gone. 24PetWatch is a sad sack of shlt. I'm absolutely appalled at this massive important resource just being thrown into the dirt pile. What happened? This throws my entire rescue into chaos. Animals will dle bc of this. This is horribIe.

These people do not have your pets best interest in mind. Rescued a kitten and because on her initial wellness visit it was noted she had loose stools, she will never be covered for anything GI related. You don't need to be a Vet to know that stress when adopting can cause issues like that. And she's a kitten. Transformation through the early months can exhibit similar results. Unfortunately for my kitten, that is not of their concern. Even with a phone call and letter from my Vet stating this is not the case that she has diarrhea. So now she won't have insurance her whole life because no one else will take her with this "preexisting condition " that she never had.
1 star only because it was needed to submit review.

I've moved and tried to update my contact information for my dog's microchip. The only way I can "unlock my account for editing" is to purchase a $100 lifetime plan that claims to include a bunch of services for which I have no need. Basically my dog has a useless chip that won't get him home. He got this chip at the animal shelter. It's pretty low of 24petwatch to take money from a nonprofit for their useless product.

Took forever to get into the site and then crashes, won't load pictures, overly busy front page and generally a mess. The site won't allow me to upload a picture saying that it is too big. Very hard to get on and they just want to up sell you on "protection plans" and pet insurance that they also sell. I would not have had my pet microchipped with this companies product if I knew. When I called for assistance to their help line, I waited 15 minutes then call was dropped before the end. If he is every lost, good luck getting on the website or service to be able to contact me.

I adopted a rescue with a chip. The shelter said it had been registered with FoundAnimals, now owned by 24PetWatch. I called to update/transfer contact info and was told that this was only possible if I paid $49/year or $199/lifetime. I said I thought it was free (their website states this in multiple places). No, said Matte, the agent. He fast talked me, saying I should pay now, over the phone. I said I had to think. He was annoyed. I did some research. I called back, got another agent, who apologized (good cop, bad cop?) and said that was not true, that transfer and registration are FREE. This agent was transparent about it and said there had been other complaints. Nutshell: YOU DO NOT HAVE TO PAY to transfer chip info or register your chipped pet. The paid options are for add-ons (which the new agent did try to sell me), but this first sketchy guy made it sound like they will not contact you if the chip is scanned on a lost pet. He lied, flat out. BTW: I called back to get more info about the chip. Spoke to yet another agent who ALSO said because I hadn't paid I would not be contacted if the pet was found! Only after I interrogated him did he reluctantly admit that was not true. This is obviously company policy (and pay must be heavily commission-based). This is on 24PetWatch, not just individuals, lying. Now, I am very nervous about them. Their practises are not just unethical, but probably illegal.

Charged $100.00 when it is free to register. On the scale of fraud! No where on the sight does if give you the option to register for free after the microchip is given.

I have been paying into this insurance for the last 8 years. Last year my dog was tested for pancreatitis which cost me over 500. I got my Vet office to send the invoice twice, just to make sure they got it. My vet also sent it to me so I would see what they sent. It was all in order, everything was there. I knew they did direct deposit so I left it at that. I was busy working and had very little spare time and I forgot about it. Fast forward to this year-I looked back into my bank account to make sure they paid me as my dog needs another procedure. I ended up calling them and they claimed "no" claims came through on my account. The receptionist told me that if I could prove they sent it I may be able to get my money. I talked to my vet and they sent me all the paperwork they had sent them but, that wasn't good enough. I had to have the fax receipt. While I'm waiting for the vet to send the fax receipt I receive an email stating that my claim was rejected due to it taking too long. (4 days)! This has to be the worst pet insurance company ever! My policy is up to $52. A month and I've never gotten anything from them. The procedure my dog needs now is his teeth and they don't cover teeth, so I'll get nothing for that either? Theives!

We should have read these reviews before we signed up with them. They totally lied to us. The sales rep said our kitten would be covered even though we told them he had a preexisting condition. Then when we submitted a claim to get reimbursement, we waited several months before we called to ask what the hold up was. That's when we were informed our kitten wouldn't be covered d/t its preexisting condition. When we informed them of what we were told, they replied we never should have been told that! Well we were and now what are you going to do about your sales rep LYING to us? Nothing! But then asked if we would still like to stay with them? Really? Of course, we like getting scammed! We're glad it was only $30. Could have been a lot worse. STAY AWAY! If it sounds too good to be true, it is!