1StopBedrooms

I ordered two chairs from 1Stop snd it has been a wonderful experience from the moment I hit "Order Now"! 1Stop has kept me informed every step of the way - from frequent status updates to final delivery. My chairs arrived perfectly wrapped and sealed to prevent damage - and both were in pristine condition. The delivery was very professional and the drivers were very kind.

As an aside, I recently purchased four other chairs from two different retailers. Each time one chair arrived poorly packaged and damaged.

I highly recommend 1Stop!

Worst experience ever. It takes items a long time to arrive. All depends on which carrier they send your items to, but once item is at the white glove center, that will also take weeks. It took items almost 3 months to arrive, and let's not mention, I still don't have the second part of my order... If you have months to wait, this the company for you. The quality was good, but the shipping, customer service is HORRIBLE

Placed order for 2 bedroom sets Jan 12 2020. Delivered 6 weeks later damaged. Next delivery, only parts of two pieces delivered. It's now been 4.5 months, many phone calls and emails later, and next delivery scheduled for May 8th! That's 5 months of our kids basically sleeping on the floor waiting for their bedroom furniture. I've not been offered any kind of discount or refund, not even for the white glove delivery service that I paid for but can't receive because of COVID.

I recently moved to a different state and with Covid19 doing everything online was just the more logical option. After a pretty extensive online search I came across 1stopbedrooms and thought it was my saving grace. NOT. Two maybe 3 days after placing my order I get a notification that some pieces are on backorder which was fine I didn't move for another 3-4 weeks anyway so I could wait. Two weeks later I get another email stating that more pieces are unavailable... it was annoying but I thought "that's fine I'll just find living room furniture from another place." Five weeks later my items are finally on set to be delivered and after sleeping on an air mattress for two weeks I am overjoyed. I get the call that my delivery is next and almost immediately after the delivery driver calls to tell me there has been "a mishap" and one of the legs has been damaged. I was going to just flat out refuse delivery at this point and just purchase bedroom furniture elsewhere, but I get a call from a representative of the company telling me it's an easy fix just accept delivery and the will get a replacement part shipped out that day. Okay cool. I was told I should have the new leg before the end of the next week. It's going on week two now and they just discovered that the manufacturer sending the replacement part has been putting my address in wrong. There was no communication from them and I only found this out after I stubbornly waited on hold for nearly 40 minutes. Oh and when I asked if I would get an email confirmation I was told that the information would update on my order... my order still says "in transit" and it was delivered nearly two weeks ago... This whole process has been more inconvenient than I expected AND to make matters worse I found everything I ordered from them on Amazon for hundreds of dollars cheaper. Haha I guess you live and you learn.

Updating review. Purchasing experience was good and love the sectional. Shipping was also quick but the local company they contract with for delivery was very unprofessional. Also, we paid for the upgraded sofa mattress which was not included. They tried to claim the one that was included was the upgrade but it's the one that comes with the sectional. I'm 99% sure because we saw it in a furniture showroom that had the same sectional on display. So DO NOT pay for the upgraded mattress. Better to just buy it off Amazon after the fact. Dropping stars for them trying to screw us over. Too bad cause I found some dining chairs I liked on their site but not sure I want to do business with them again.

The order was not delivered at the specified time. The answers to the calls are standard, only they reacted to the e-mail somehow. They were delayed for a long time and I wanted to cancel the order, it hasn't been sent yet, so they asked for 15%. It's their fault and they haven't returned the money yet. I ask for a discount for the delay, they don't even respond to this, although in another store they offered me a discount for the delay and of course I will buy there, it's more reliable. From this 1 stop bedroom Came messages from this store that something is wrong with the payment and address, call by phone. When they called, they began to offer us unnecessary services for additional painting. What for? If it is not specified on the website. I began to doubt the existence of this store, it is impossible to get answers! While all this has dragged on in other stores, this furniture has become much cheaper. The furniture turned out to be 0.5 inches lower than in the application, and how to return the tm? For sending 15% and 1.75 for each paund. Substandard!

After 15 years, I finally decided to buy new living room furniture. I placed my order on April 18th, and received email confirmation asking me to call to verify my address. During this call, I was asked if I wanted the throw pillows with the sofas. Umm, aren't those included? Oh no, they aren't. Even though they are part of the description on the website, the pillows were separate, I was told. Even worse, they would be $40 each to buy separately or $300 to buy the whole set. When I protested, he " found" me a coupon that took some money off but I still paid over $200 for pillows that other places include. I emailed the company and told them I didn't appreciate it, and they were sorry, but that was all. Fast forward to now... my furniture has been at the delivery terminal six hours away for almost a month. I have emailed repeatedly and the customer service people seem to be doing their best, but they couldn't seem to get any updates. I finally asked them for the delivery company number to see if I could get through to someone. It took three tries to even get anyone to answer my questions. She assured me that everything was there, they were just having trouble scheduling a truck because of Covid restrictions. So, I waited and waited. Finally got an email last week from company saying the delivery people would call to schedule delivery by Tuesday. Well, it's Wednesday. No call, no update, no furniture, and I'm just done. I've requested a refund if it's not here by the end of the week, but from the looks of things on previous reviews, that's going to be a struggle too. Being understanding and patient hasn't gotten me anywhere, so I guess I'll have to be a jerk.

I have ordered a lot of items, but now for some reason some are being delayed 3 months out. The refund is not the amount that we paid. Some items disappeared off the list but we are paying over 1000 in taxes and delivery. Can not email the company, say email is not good. Feel as much f we are being scammed.

No son especificos con los precios, todo venden por separado y no lo especifican.aparte la entrega fue un completo desorden queriendome culpara ami de la ineptitud de sus empleados! Terrible experiencia.

They will not refund full amount even if it's the 24 hour period. Don't trust their website. Read returns policy it's a scam

Furniture is nice, packaged well. Be sure to ask about white glove treatment before purchasing due to Covid, may not be available.

I ordered a sleeper sofa in early May and 1StopBedrooms took payment May 11,2020. It is now August 14,2020 and I'm still waiting for my sofa. Lot's of email and telephone communication from me to them, but bottom line is I would not buy from them again even if their price is the lowest. If you're patient and not in need of quick fulfillment of an order, then maybe 1StopBedrooms is for you, but I cannot recommend them for delivery, quality or customer support.
UPDATE: I received my sleeper sofa on October 5th and am happy to have received it finally. My experience is this... save money, but plan for a lengthy wait with potentially five months before the order if fulfilled.

Wish I read reviews before buying here. I was told my order was in stock and would ship in 3-4 days. 3 months later I finally got it. And the $200 add on support system they made me get after I already bought the bed... well thats 3 tiny wood slats that usually come with a bed anyways. Take your business to a real store. Not worth trying to save a little money!

So I placed an order, got approved for the payment plan through a different website, and everything seemed kosher. Three days later I get an email that my order was canceled due to being out of their delivery radius. I have no idea why it didn't tell me that when I typed in my zip code in the first place. Tried to search for their delivery parameters and couldn't find anything. Now I have a useless "credit" account that I'll never use, that has my information. Only reason I gave more than one star is because customer service did return my call (didn't want to wait on hold for the 51 minutes) and the payment did not even process completely. Ended up ordering the sectional directly from the manufacturer instead and paying $200 in shipping.

After writing my reviews I received messages from the company, they wanted me to remove my posts and I said I would if I received my items, I then got a similar message to many others that my order was again backordered another month, the company did give me a full refund. I'm appreciative of the refund but wouldn't trust to order again.

I wanted to love this experience since I've waited years through kids and pets for new furniture. Selecting the furniture was easy but after checkout, the stress began. I received an email that I need to verify my address however, when they are open, I'm working. After a few unsuccessful emails I took PTO to call Andrew, who was the most unhelpful and unenthusiastic person in customer service. He told me the department I needed was closed (it's 4:34) and basically too bad, try again. I hung up and tried another number/department before canceling my order and Joe was there to verify my address and sell me scotch guard. He assured me my order will ship right away so at this point I'm not sure if I will shop here again but remaining hopeful for a smooth delivery.

Delivery seemed to take a long time but the other service was great. We love the furniture

Took a long time for delivery. However we love our furniture

The buying process couldn't have been easier. I made my selections and placed my order, within an hour I received a call to confirm delivery specifics. I received regular updates on the status of my order all the way through delivery. I will definitely use 1StopBedrooms again

Great! Very nice! Professional very knowledgeable

Am sleeping on the floor as of 8/8/23am due to Storage bed refused at delivery. Called requested Supervisor, told the call back would be 72 hrs or 42 hrs. No call back from anyone at 1stepbdrm. 1st request was photo of the refused bed material and 2nd request was locating the missing bed material. Both items are while am sleeping on the floor. This is the worst; I've experienced ordering online. How could 1Stepbedrm let a paying customer sleep on the floor as of 8/8/23 after customer has paid in FULL the Order# *******. This is so BAD. The other items shipped were so Pretty, beautiful. But I don't have a bed and when I call Customer Service it's the same answer; this matter is being worked.