Kristal W.

After 15 years, I finally decided to buy new living room furniture. I placed my order on April 18th, and received email confirmation asking me to call to verify my address. During this call, I was asked if I wanted the throw pillows with the sofas. Umm, aren't those included? Oh no, they aren't. Even though they are part of the description on the website, the pillows were separate, I was told. Even worse, they would be $40 each to buy separately or $300 to buy the whole set. When I protested, he " found" me a coupon that took some money off but I still paid over $200 for pillows that other places include. I emailed the company and told them I didn't appreciate it, and they were sorry, but that was all. Fast forward to now... my furniture has been at the delivery terminal six hours away for almost a month. I have emailed repeatedly and the customer service people seem to be doing their best, but they couldn't seem to get any updates. I finally asked them for the delivery company number to see if I could get through to someone. It took three tries to even get anyone to answer my questions. She assured me that everything was there, they were just having trouble scheduling a truck because of Covid restrictions. So, I waited and waited. Finally got an email last week from company saying the delivery people would call to schedule delivery by Tuesday. Well, it's Wednesday. No call, no update, no furniture, and I'm just done. I've requested a refund if it's not here by the end of the week, but from the looks of things on previous reviews, that's going to be a struggle too. Being understanding and patient hasn't gotten me anywhere, so I guess I'll have to be a jerk.