Reading reviews online and definitely not looking promising at all. I received an email that my order was placed and with my order number, then after received another email that they had to cancel the order. Still awaiting a refund but with the many reviews online that many have faced I'm not sure I will as I'm still yet to receive a reply.
I ordered something online through 1outlets.sg and they immediately charged my credit card for the full amount. 3 weeks later I received an email that I would not receive the item. I requested a refund and they promised to refund within 30 days. 2 1/2 months later still no refund. I emailed them and then I finally received the refund within 2 days. This company hopes customers forgets about refunds and trust 1outlets.sg to keep their promise. I will never buy something from this website again.
Ordered item & Paid for it. Within hours get e mail saying that they have problems supplying to S/A. Why advertise then?
Waited 7 yes SEVEN weeks for refund despite many e mails on subject. Finally threat of going to social media, legal route etc had the effect.
Got e mail following day to say refund is being processed. Two days later was in my account.
Would never buy from them again no matter how desperately I needed an itemj
This is my 3rd time purchasing from 1outlets.my. Although shipping takes a while, I've always gotten my products in great condition. Customer service is always helpful through emails. Honestly don't know why there are so many negative reviews. Keep up the good work!
Same story here. Ordered items for $156, received message next day, that the supplier can't deliver the goods. Refund approved, and to be expected within 7 - 30 days. Now it's been two months, several emails with no reply, and a robot answering machine that hangs up on you. Totally fraudulent! Stay away! I will find every place I can to write about my experience with 1Outlet!:=
The Overpriced Abyss: Picture this—I'm browsing their site, innocently adding items to my cart. Suddenly, the total cost defies the laws of physics. It's like they've discovered a new dimension where prices are arbitrary and sanity is optional.
Shipping Limbo: I ordered a simple gadget. Weeks turned into months, and my patience dwindled faster than a melting ice cream cone on a scorching day. I half-expected a carrier pigeon to deliver it, but no luck.
Refund Mirage Redux: Ah, the elusive refund. They dangled it like a carrot, and I chased it like a desperate squirrel. But guess what? The carrot was plastic, and I'm still hungry for justice.
Customer Service Bermuda Triangle: Emails vanished into thin air. Their customer service hotline? A black hole that swallowed my complaints. I'd have better luck reaching Narnia through my closet.
Credit Conundrum, Part Deux: They offered store credit. Fool me once, shame on you. Fool me twice, shame on me. I accepted, hoping for redemption. Instead, I got déjà vu—a loop of disappointment.
The Grand Finale: My 110 EUR vanished into the abyss. It's like they pocketed it and laughed maniacally. I imagine their office as a den of villainous cats, stroking their whiskers and plotting world domination.
They tried very hard to for-fill the order but circumstances beyond their control meant they were unable. The refund was prompt and given cheerfully.
I will shop again.
Kindest regards
Graeme Twentyman
My first purchase with 1outlet was smooth. So I ordered another time in July with more products. However, I was told they were out of stocks & offered me a refund within 7 to 30 days depending on bank. It is now almost 2 months & I have not gotten my money back! I emailed them twice & no response. Nobody picked up the phone line too. What is happening?
Some online retailers run from shipping problems or stock outages, but I experienced a genuine interest in getting me satisfaction. I was helped by several staff and was called by one to ask if she could do anything else to make my experience better. So rare in today's large world.
My order took 3 months to deliver and when it was delivered only part of the item came. There was no courtesy from them to inform. I had to call almost 20 times and was getting same reply that remaining items will be disptached. Got my refund after so much follow up that after further 2 month. A pathetic service provider would never recommend anybody.
There are toooooooo many victims online. Please check more review before action. I've also reported to the Singapore Police. This website will pretend to take your order, and tell you there is no stock, then credit refund, then disappear.
I ordered from them last November, they cancelled the order in December and despite constantly emailing them they have avoided refunding my money.
They reply with a standard email saying it could take 10-30 days for the refund to show in your account. This is now over 6 months. As far as I'm concerned the company is a scam. Avoid using them and warn others through social media please. Simba/RE: Order #******* (Invoice #*******) Reddot /United Kingdom // Ticket Id: *******
These guys are absolutely "not customer centric"... After making me wait for almost 2 months and multiple follow ups from my end, I'm informed (post committed delivery date) that product wasn't even shipped from the US and that they can't deliver it anymore. Not sure why you guys are running this business when you don't even understand customers needs...
I cannot recommend this site.
I waited a long time for delivery and none came. More than 3 months. Upon reaching customer service they responded that package could not be delivered. Mind you, that it was I that had to contact them. Otherwise the case would have been dormant for ages.
When finally 1outlets understood their own limitations they refund as instore credits. So you have to use the money on a useless site that cannot deliver to you.
Depends how widespread this is but this is borderline scam. Keep this in mind if you ever find yourself wonder whether to make a purchase for this site.
I would not recommend this site at all, no matter how apparently good the price is. There are many other sites. Spend a bit more time to find others that provide what you need. 1Outlets can not provide.
Its too bad it not possible to award 0 stars.
Sep 29,2019: I paid for my order
Sep 30,2019: Got cancellation email due to "Declined. Shipping Address Verification Failed", saying refund may take 10-30 days
Nov 4,2019: I emailed them for refund follow up (over 30 days already)
Nov 4,2019: They replied repeating that refund may take 10-30 days, plus it may take 30 days to appear on my credit card statement
Nov 22,2019: I emailed again (54 days!)
Dec 6,2019: Still no reply. I emailed again. (68 days!)
Jan 28,2020: They finally replied that "Your refund had been submitted." (121 days!)
Eventually, my refund was received somewhere between Jan 29 and Feb 12.
I have ordered peoduct 3 month ago. I did not get it till now and they stopped replying emails and follow ups.
I saw similar feedback from other people. Obviously high possibility that positive feedback are fakes.
Hopefully this information will help someone don't get trapped.
Took my money three times then cancelled my order. Refunded one lot of money and still waiting on over $90. Plus the overdraft fees this therefore encountered, plus non sterling charges.
This has been going on weeks and I still don't have my money back.
Would tell people to avoid and shop elsewhere.
They just cancelled my order without valid reason since March 2022. They just replied will check the refund / will refund within 30 days / refund in progress & etc. But noting had been refund after 7 months.
I have placed an order for face mask by credit card. They took my money immediately and wait for 2 weeks still not ship to me, and the status on website is "in-stock". Then, I give a email to them, request for cancel order and refund. They told me need to process refund within 20 day. Lastly, you guy can be know that, "no goods no refund no reply, totally can not trust" over 30 days.
I'm going to give an official complaint, hope lucky me...
"no goods no refund no reply, totally can not trust"
The customer service is excellent and although I didn't receive my item a refund was issued right away. I am waiting for my bank to receive it. Any contact was dealt with quickly and politely. I would use this company again in the future.
Overview
1outlets.com has a rating of 2.3 stars from 587 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1outlets.com most frequently mention credit card, full refund and total scam. 1outlets.com ranks 550th among Discount Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members