I buy a set of 6 ignition coils for my Toyota Siena and only 4 workings after install. I have to use one of the old one and company policy, I believe that will not cover if it already installed. Anyway, it still cheaper than buy at Autopart at local.
Everything was great. The video was fine. Only two things to consider. One is delivery time. Two weeks was a little long to wait while having an open window. Also the mounting hard was not exact. Still had to go to the local auto store for bolts.
I didn't have the car to verify weather or not the car had rotors or drums. So I trusted their website to give me the correct part. They didn't and then I had to pay the expensive return shipping. Called customer service to see if they could help. They didn't find it was their problem. Might as well just order from somewhere where returns are free. Had high hopes for this place was planning on ordering a lot from them but now I wouldn't bother id just go to the parts store or amazon.
I ordered a combo brake/rotor kit. When the rotors arrived the delivery company absolutely destroyed the package and dented around all the edges of the rotors. I spoke with customer service, they made it right and I had another set sent right away. They arrived perfectly packaged as they should have. Wonderful company to deal with and excellent products also. They go the extra mile and do the right thing. Great to do business with.
Part came when it was originally supposed to so I've changed my review, it seems it was no fault of the supplier but of UPS. Part came and used their video to install. Worked great and my son can finally drive again without it dying or not starting up.
Joshua, we sincerely apologize for the delay in receiving these parts and greatly appreciate your feedback. A member of our Customer Support team will be reaching out to you to help get this issue resolved.
I have purchased numerous parts for our family fleet of vehicles and found them to fit and function perfectly. In addition, I recently needed to return an item we ended up not needing. This was my first return and I was anticipating an "ordeal." I must say I was completely surprised by how quickly and efficiently they handled my return. Well done, A1Auto! We will continue to purchase and highly recommend you to others.
Duane, thank you for the great review! We appreciate your feedback and are happy we were able to help get you the parts you needed. Thanks again!
Contacted them about the poor part issue. They started, but then fell off the horse. Completely dropped the ball. Will never use them again, or reccomend them to anyone! They make it sound like their customer service is important, but is a joke to us in the field. They sell crappy parts from Korea. Beware.
The parts were falling out of the box when i got them. 2 parts got lost in shipping. Resend 3-5 more days. Asked if they could make it up by throwing in 2 wheel bearings or discount. DENIED! For my business truck which will still be out of commission for 3-5 more days plus install due to the terrible company processes. The parts look great!
Good morning Vernon, I am so sorry to hear about this; this is never the kind of customer service experience that we strive for. If you could please message me your PO number associated with the order, I will take a look right away.
These CV axles are junk. I had to disassemble it to put it back together. The CV portion that bolts to the axle was popped out. Then their clamp was broken. The shipping service they use is a joke they broke the boxes then tried covering it up by holding them back a day. Do not ever buy parts from this company or people they are crooks.
McKay, we are so sorry for your recent experience with us and for the defective part. This is not the type of customer experience we aim for, a member of our Customer Support team will be reaching out to help make this right.
The parts are of superior quality.
The shopping process is easy.
The shipping is quick.
But the shocker here is the customer service.
I purchased a part that within two weeks, that same part dropped in price. Guess where the difference in money between the price of the part I bought and the one that became on sale two weeks later is? In my bank! Back in my account.
How about that for customer service?
The principles are right with these people.
Thank you. Great job.
We appreciate the great feedback, Osvaldo! Thanks for taking the time to leave this review.
I ordered a suspension kit from them and it was missing an upper ball joint. Unfortunately I didn't notice it until the car was torn apart. I had to pick one up at the store so I could get the car running. I called them and they would only reimburse me for THEIR cost of the ball joint rather than what I had to pay for the part at the store. I even talked to a supervisor and they wouldn't budge. They lost a customer for life over $10!
Plus, these parts are very cheap and low quality. Good if you are fixing a car to sell it but not if you plan to drive it for a while. Spend a few more dollars and buy something that will last longer than a wet piece of paper.
I got stuck in CA with a broken down truck, and no auto parts stores had my parts. Ordered the parts overnight because I needed to get back home to UT. Order got cancelled without sending me an email. So on the day of delivery I call in and they couldn't find the order! I heard great things about this company. Just sad that on my first order I got screwed.
Troy, I am so sorry to hear this; we understand how critical it is that our customers' packages arrive when they had expected them to. This is never the kind of customer service experience that we aim for and we would like to make this right. Could you please send me a private message of your confirmation number?
Like MV listed below, I too ordered struts from 1A Auto which turned out to be defective as soon as the car was off the lift and being test driven by mechanic. 1A Auto did immediately send out replacements at no cost, however what arrived and discovered when being installed by mechanic; they sent one front strut and one rear strut. Absolutely ridiculous and of course they do not reimburse for labor causing me to spend hundreds in labor not to mention having the mechanic purchase new struts from a local parts store. When discussing the return they wanted me to pay for the return shipping. I refused and later they sent me a return label for the parts. Avoid this company, clearly they are purchasing subpar parts.
I have been ordering from this online company for a long time now and have never had a bad experience.
I have several friends that order also and have never had a bad experience.
I recently needed to return some parts and emailed the company for info and how to do so. They emailed me back within a day and credited my credit card just as quick.
I highly recommend this website. You will not be disappointed
I have ordered many parts from 1A Auto. The parts are exactly what I need and if I find out my diagnosis of the problem is wrong they make it easy to return the part for a refund. They even pointed me to a competitor's website because they didn't have the part I need. Great customer service.
I ordered a part for my car and it came in a short period of time. Got it installed and found that it was defective. Contacted customer service via email and they responded right away. They are shipping a replacement part at no charge and said I didn't have to return defective part. That's great customer service!
I had ordered a set of O² sensors for my 2010 Ram 1500, one of the sensors is throwing a code to cause my check engine light to come on so I contacted 1A Auto customer service. They asked a few questions to try to troubleshoot shoot if my truck was the problem or the O² sensor. They decided to replace the sensor for me. I will definitely continue to shop with them for replacement parts, and watching their YouTube videos for help on fixing my vehicles.
I made a purchase and 5 minutes later cancelled. They told me they would delete the order, however next thing I know I get a email stating it's been shipped. So I call them back and they say they will reroute the order so I don't have to worry about it. Next thing it shows up at my door. Now they say I have to pay shipping which is $65 dollars and so I did this and now they say they never got it back which I gave them the tracking number. How do people like this stay in business? Insane
I ordered a vehicle part based on one of their videos. Part arrived, upon opening the box clearly it did not match the video or the part on my vehicle. The part I received had a round connector, mine is rectangular. No hope of a match. I did not take it out of the part box, closed it, put it back in original shipper. A1Auto "kindly requested" I pay return shipping which I declined. They offered $17 "discounted" (?) UPS return shipping but I used USPS for $14. They received it (tracking number) 2 weeks ago, no $72 refund to date. And the part I received round connector was scuffed like it had been used. I will send them an invoice for the $14.
They are great as long as you dont need to return parts. They wont back there parts fit guarantee. Their filters wont allow you to enter engine size. Purchased parts early while I had the money as I knew eventually my car would need a tune up. Since I did that and parts are past 60 days they are not willing to help or exchange and parts. Their customer service goes down hill if they arent making money
Good afternoon Nicholas, I do understand your frustration. Unfortunately, it is explicit on our website that our warranty deadline is 60 days. I am sorry for this inconvenience and hope to assist you with future repairs.
Overview
1A Auto has a rating of 2.2 stars from 506 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1A Auto most frequently mention customer service, return shipping and wrong parts. 1A Auto ranks 767th among Auto Parts sites.
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- Westford, MA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Marc! We were terribly sorry to hear that your original order and glad that we were able to rectify the situation! We look forward to assisting you with your next repair.