On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good price and delivery. No problems with product. Fast service…………..
Everything was great, experience was fun but shipping seemed to take to long.
Who still does mail in rebates? -_-
Yet whatever. Trying to make it happen.
Timing worked well!
I had a good experience using your service. I liked having the ability to connect with customer service representatives via phone when I needed to.
Delay after delay then delivery was messed up.Said it was coming and then another delay.
My brand of contacts were discontinued at my eye doctor and after trying every pair they had to offer, nothing was as comfortable for my astigmatism. When I saw I could get them here, I was so happy. They were quick to ship and my new contacts feel great!
Processing fees are a bit high but delivery was quick and my order was correct.
Easy peasy. Entered images of the rx. They were accepted. My contacts arrived. Best price I could find. The contacts are good quality. This is my second year ordering from here.
It was easy and very convenient. I would use this service again. The only thing is the shipping and handling rates are a little high.
Easy to order, everything shipped quickly, the lenses were correct.
Thought I was getting a deal and then saw processing fees. $180+ for what please explain!
As one who generally buys contacts at a competitive company. Lenses coming in 2 packs is different. Delivery was one day later than others. Prices probably worked out the same but they are not exchangeable if my rx changes. Not thrilled with that.
I am unlikely to refer or place another order due to the slow delivery.
Easy to purchase, wish they would have shipped a littler faster.
More Expensive than I thought. More expensive than I thought. More expensive than I thought. More expensive than I thought. More expensive
1-800-GET-LENS made ordering my lenses easy peasy and when I couldn't find my original prescription, they took it upon themselves to verify it with my doctor. This was super helpful! Shipping took longer than expected, as it got delayed twice, but overall, it was a smooth experience. I will definitely order my lenses from here again!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members