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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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My contacts had to be special ordered so they took awhile to get delivered, but they have amazing customer service and informed me the whole way. The price was the best around.
When I placed the order, I provided my Dr's information, they obtained the prescription, and received my contacts within 10 days. Second time using this service. Perfect!
I was searching for an online contact lens provider that would provide the same quality lenses from the eye doctor's office at substantial savings and 1-800 GET LENS is the absolute answer A1+
Everyone that I spoke with was extremely nice and helpful.
Please be happy for the response rather than setting a minimum amount of words.
Took almost a month to receive lenses. Great product, but poor communication.
Well lets see it was all good till you started harassing for my opinion of your service and by forcing 50 characters in my response. I ask not to take a survey but you continued sending me emails. With that being said the product i got from you preforms as it should took a while to get them but other than that it all good
I received an email stating my contact lenses were not in stock this was a pretty standard contact lens understandably things happen but I generally in the past with other online services haven't waited as long as I have this time for my order to arrive. Just some feedback from a first-time customer, otherwise my order was accurate upon receipt. Thanks!
Awesome so easy to use and get, delivery was A little longer than expected
Easy process. Website was confusing when it gave me one price for my contacts but when I said ok. I was charged double and now have to mail in for rebate.
My order went smoothly. Rx requested to eye doctor and shipped with few days.
Website was a cinch to use and they contacted my eye doctor for a prescription, so I didn't have to!
It took a few weeks for my order to arrive, but they communicated that clearly. When I talked to the lady customer service, she was really nice. I was glad to get the good rebate!
I noticed $70 extra on my total bill that was not listed in the breakdown just as I was checking out. I immediately contacted them to cancel my order and after asking me questions of why for two days, they said it was too late and my order was already processed and shipped. With all these extra fees the rebate you get does not end up even being a rebate. I would rather not give my money to sketchy business practices like this.
The approval process for my prescription took a long time because my eye doctor's office is permanently closed. However, customer service had quick response times, and ensured I had my contacts by the time I needed them for a performance!
Please send tracking numbers when orders ship. This would help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members